2 Replies Latest reply: Sep 28, 2010 7:39 AM by methodmadness78
methodmadness78 Level 1 (0 points)
I hope you guys can help me. I've owned the 32MB WiFi iPad since around launch and it's been working fine for the most part. Just recently (last couple of weeks) the screen will go black/off randomly, and even after I press the home or sleep button there's nothing but the glow of the backlight. Doing a hard reset can bring the screen back, but then the screen will often shut back down.

It doesn't seem to matter what I'm doing (web, Netflix, Youtube, etc.), although it DOES seem like it happens more often when I'm lying on my bed with the iPad held above me (screen pointing down towards the ground). I've tried completely restoring the iPad and putting on the last backup, resetting all settings (several times), changing the accessibility settings, etc. to no avail. I would appreciate some guidance on other options I can try or whether this is something that others are seeing with their iPads.

I don't really want to go to the Apple Store but I may have to if this is a hardware issue, or a software glitch that won't be fixed until iOS 4.2. Thanks everyone for your help.

Custom-built Intel Core i7 920, Windows Vista
  • lllaass Level 10 (172,180 points)
    Only thing I can think of is to restore to as-new condition and see if it work OK in that configuration. Maybe something in your backup is causing this problem.
  • methodmadness78 Level 1 (0 points)
    Thanks, I did both "as new" and "from backup" restores and that did not resolve the problem. I went to the Apple Store last night and the guys were surprised by the problem (seems pretty rare) but were very courteous and gave me a new iPad to replace mine. Works like a charm now - afraid to update the new iPad to i0S 3.2.2 in case that was the problem (although nobody else seems to be having a problem with that). Keith (the Genius) thought it was probably an oversensitive temp sensor or light sensor, but he wasn't sure. Anyway, if anyone else is having a similar problem go into the Store before your warranties run out!