6 Replies Latest reply: Nov 9, 2010 12:10 PM by arubaato
CrazyShells Slam Level 1 Level 1 (0 points)
The title is the error message I receive when syncing/backing up my iPhone. I love the error message its so specific as to what the problem could be.....


Im just annoyed and have run out of ideas.

Windows Vista/iPhone 3GS running 4.0.2/ iTunes 10

HP, Windows Vista
  • wjosten Level 10 Level 10 (93,720 points)
    Itunes>Preferences(under the edit menu)>Devices>iphone backups...delete any and all backups listed. Connect your phone, itunes running, right click the phone in the device pane & select "backup".
  • CrazyShells Slam Level 1 Level 1 (0 points)
    Thank you. Is there an explanation for such an error?
  • wjosten Level 10 Level 10 (93,720 points)
    You're welcome.

    Most likely just a software glitch, these things happen from time to time.
  • CrazyShells Slam Level 1 Level 1 (0 points)
    WEll I hope it is addressed damned soon cuz it just happened again. I shouldn't have to delete a backup to make a backup.
  • wjosten Level 10 Level 10 (93,720 points)
    If this has happened again, I'd suspect corrupt data on your phone, that of course gets transferred to your backup when such is created, thus preventing you from updating that backup. Your only choice to get out of this cycle would be to again delete all existing backups, then restore your phone as a new device in itunes, followed by syncing your itunes content back to your phone. When prompted to create a backup before restoring as new, decline. This will erase all data on your phone.
  • arubaato Level 1 Level 1 (0 points)
    Hi

    I am running Mac OS X 10.6.4, have iPhone 3GS running 4.1 with iTunes 10.0.1 and am also getting the same problem. The console messages show:

    10/11/10 7:06:41 AM AppleMobileBackup[3616] WARNING: Backing up 4670d6b65200d3267ac4a5db9880b41c9e4174a8
    10/11/10 7:06:41 AM [0x0-0x13c13c].com.apple.iTunes[3598] 2010-11-10 07:06:41.864 AppleMobileBackup[3616:903] WARNING: Backing up 4670d6b65200d3267ac4a5db9880b41c9e4174a8
    10/11/10 7:06:44 AM AppleMobileBackup[3616] ERROR: Backup message response: 1 Error copying keychain data (com.apple.MobileBackup.ErrorDomain/1)
    10/11/10 7:06:44 AM [0x0-0x13c13c].com.apple.iTunes[3598] 2010-11-10 07:06:44.768 AppleMobileBackup[3616:903] ERROR: Backup message response: 1 Error copying keychain data (com.apple.MobileBackup.ErrorDomain/1)
    10/11/10 7:06:44 AM AppleMobileBackup[3616] WARNING: No MobileSync error code defined for error code: 1
    10/11/10 7:06:44 AM [0x0-0x13c13c].com.apple.iTunes[3598] 2010-11-10 07:06:44.768 AppleMobileBackup[3616:903] WARNING: No MobileSync error code defined for error code: 1
    10/11/10 7:06:44 AM [0x0-0x13c13c].com.apple.iTunes[3598] 2010-11-10 07:06:44.768 AppleMobileBackup[3616:903] ERROR: Backup error: -1
    10/11/10 7:06:44 AM AppleMobileBackup[3616] ERROR: Backup error: -1

    Any help would be appreciated. Thanks!