An unknown error occurred (0xE800006b) ?

Question

An unknown error occurred (0xE800006b) ?

Out of the blue, iTunes is displaying above error message when connecting my iTouch.

Any ideas how to remedy ?

iPod Touch, iOS 4, other OS

Posted on Sep 25, 2010 3:14 AM

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Answer 1

Jolly Giant

Level 7

25,464 points

Sep 25, 2010 3:35 AM in response to Tip of the Spear

check this support article for possible solutions: [_*iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting*_|http://support.apple.com/kb/TS3221].

J GG

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Answer 2

Sep 25, 2010 3:43 AM in response to Tip of the Spear

I have the same message coming up. It happened after I updated to the newest iTunes. But I tried it on my other computer and it has an older version of iTunes and the same message came up. I will try what Jolly Giant came up with.

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Answer 3

Sep 25, 2010 3:46 AM in response to Jolly Giant

The article is helpful if you are running a PC, but it is not about the same problem if you are running Mac OS.

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Answer 4

Jolly Giant

Level 7

25,464 points

Sep 25, 2010 3:52 AM in response to canyoufigureitout

try *removing iTunes completely* (click here and follow the instructions), then reinstall it using the standalone installer from here: http://www.apple.com/itunes/download/.

note this will not touch your media files, playlists, ratings, etc.

J GG

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