3 Replies Latest reply: Oct 4, 2010 9:40 AM by wildtigg3r
oleseatworld Level 1 Level 1 (0 points)
Hello everyone,
I just got off the phone with Apple support and I was told I should bring in my iMac to an apple store to get it checked out. However, I am EXTREMELY busy. So in the meantime I was wondering if anyone could help fix this issue:
I have a brand new iMac literally purchased a month ago, 21.5", when I insert a disc it keeps it for about three seconds and pops it right out, the disc does not even register with my computer.
Is there anyway to fix this without having to go all the way to the Apple store (I don't own a car).
Thanks,
Alex

iMac, Mac OS X (10.6.4), I'm a new Mac user
  • Carolyn Samit Level 10 Level 10 (100,305 points)
    HI Alex and welcome...

    You didn't mention which types of disc(s) you are using. CD / DVD

    Are you referring to the install disc(s) that came with your iMac ???

    Make sure these disks are readable...

    Using nonstandard or irregular sized discs in optical drives







    Carolyn
  • CaptainBG1 Level 1 Level 1 (25 points)
    Sounds like, for whatever reason, the optical drive has decided that the disc is unreadable. Make sure that the label (top) side of the disc is facing towards the front (you) when you put it in. Other than that, it could be a defective optical drive. It's a common issue across all computer makes and models, and is also a fast, easy fix, but is not something you should try yourself with an iMac.

    Good luck!
  • wildtigg3r Level 1 Level 1 (0 points)
    You most likely have a defective superdrive. I had the same problem with mine. Mine didn't read any CDs at all but would read DVDs. Had to bring in my iMac several times before they finally fixed the problem. I won't go into details on my experience but they did fix the problem for me.

    So take yours into the store when you get the chance. I'm sure you have time early in the morning during the weekend. Good luck.