a session could not be started with the iPod (Touch)

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Level 1

0 points

a session could not be started with the iPod (Touch)

Hi

I often get this error but I just ignore it, it doesn't actually stop me from syncing stuff.

However, what I have just found out is that it does stop me from updating my iPod touch to software 4.1 So I need a fix!

Help!

Custom built PC, Windows 7, 5.1 speakers

Posted on Sep 26, 2010 6:49 AM

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Answer 1

Sep 26, 2010 2:12 PM in response to Fish-E

I have read that resetting sync history (Edit>Preferences>Device>Reset Sync History) has sometimes helped with this. Selecting this option won’t delete any synced information, but the next time you sync, you may be asked to merge or replace information.

Hope this solves the problem.

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Answer 2

Fish-E Author

Level 1

0 points

Sep 27, 2010 12:28 AM in response to SpyglassSally

Sadly it hasn't fixed it.

Thanks for helping though!

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Answer 3

Ingo2711

Level 9

70,245 points

Sep 27, 2010 12:56 AM in response to Fish-E

Did you check your security software settings? http://support.apple.com/kb/TS3125

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Answer 4

Fish-E Author

Level 1

0 points

Sep 27, 2010 2:35 AM in response to Ingo2711

It's not AVG that's causing this, of this I am nearly 100% sure. I'll wait for a reply from Apple (who I emailed), before I do Anti-Virus stuff.

________________________________________________________________________

Ran a diagnostic (I can't believe I didn't think of that lol!)

Microsoft Windows 7 Home Premium Edition (Build 7600)
System manufacturer System Product Name
iTunes 10.0.1.22
QuickTime 7.6.8
FairPlay 1.9.16
Apple Application Support 1.3.2
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.2.0.47
Apple Mobile Device Driver 1.49.0.0
Bonjour 2.0.3.0 (214.3)
Gracenote SDK 1.7.1.420
Gracenote MusicID 1.7.1.78
Gracenote Submit 1.7.1.106

Current user is an administrator.
The current local date and time is 2010-09-27 10:25:21.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.

Video Display Information

NVIDIA, NVIDIA GeForce GTX 260

** External Plug-ins Information **

Plug-in Name: Last.fm AudioScrobbler
Plug-in Loaded: Yes
Plug-in Version: 0.0.2
Plug-in File Version: 3.0.2.0
Plug-in Path: D:\Program Files\iTunes\Plug-ins\itw_scrobbler.dll

Genius ID: 09f0eaaf45ba770c9feeab8cc22a52da

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {C0BEED5D-613C-41A3-8D1F-D451D3E555F9}
Description: Microsoft Virtual WiFi Miniport Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Adapter Name: {36E6203E-1466-4C71-B86C-0883F0F3AB09}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Adapter Name: {C20DD7B1-BA02-4678-B4D5-B26517B55332}
Description: Realtek RTL8191SU Wireless LAN 802.11n USB 2.0 Network Adapter
IP Address: 192.168.1.68
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Mon Sep 27 08:21:55 2010

Lease Expires: Tue Sep 28 08:21:55 2010

DNS Servers: 192.168.1.254

Adapter Name: {0068CCB1-A936-499A-9B31-43EB464D81C1}
Description: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple website was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was unsuccessful.
The network connection timed out.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Last successful store access was 2010-09-27 08:26:12.

** CD/DVD Drive Tests **

No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),

E: HL-DT-ST DVD-RAM GH22LP20, Rev 1.02
Drive is empty.

** Device Connectivity Tests **

iPodService 10.0.1.22 is currently running.
iTunesHelper 10.0.1.22 is currently running.
Apple Mobile Device service 3.2.0.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) ICH10 Family USB Universal Host Controller - 3A34. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A35. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A36. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A37. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A38. Device is working properly.
Intel(R) ICH10 Family USB Universal Host Controller - 3A39. Device is working properly.
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3A. Device is working properly.
Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3C. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

VIA 1394 OHCI Compliant Host Controller. Device is working properly.

Connected Device Information:

Adam's iPod, iPod touch (2nd generation) running firmware version 4.0
Serial Number: 9E9292AW203

** Device Sync Tests **

Sync tests completed successfully.

____________________________________________________________________________

I don't know why the connection test didn't work, I am connected to the internet and the iTunes store does work. It must be a bug. Does this help anyone?

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Answer 5

Ingo2711

Level 9

70,245 points

Sep 27, 2010 6:15 AM in response to Fish-E

Check this article about the network connectivity test: http://support.apple.com/kb/HT3204
It suggests to switch off your security software if you can't connect to the iTunes store, see "Windows firewall information" section.

Connection attempt to purchasing from iTunes Store was unsuccessful.
The network connection timed out.

copied from your network connectivity test

Security software manufactured by companies other than Apple ("third party") can prevent iTunes and other Apple applications from communicating with Apple servers or resources on your PC. Symptoms may include:
Unable to connect to, purchase, or download iTunes Store content
...

copied from: http://support.apple.com/kb/TS3125

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Answer 6

Sep 28, 2010 11:34 AM in response to Fish-E

I have to say that I have exactly all the same issues. I have tried all the fixes and nothing has worked. One additional thing that happened before this error occurred, is that my iPod Touch information was wiped out. Just left with the basic things that came with it when I bought it. It happened after the update to the last software (4.0). I had to sync all apps and other information back into it. Now it always says... "iTunes could not back up the iPod because a session could not be started with the iPod" at the end of a sync and will not allow me to install the latest update either.

Hope someone out there knows what else to try.

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Answer 7

Hobbs001

Level 1

0 points

Oct 25, 2010 5:44 PM in response to rosesrosesroses

I am having the same exact problem as rosesrosesroses and have not found a fix for it yet.

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Answer 8

Jan 15, 2011 5:35 PM in response to Fish-E

I was having this exact same problem with my 4th gen iPod touch (a session could not be started with the iPod Touch). I went through the steps Apple gave, about deleting the saved back up file and syncing the iPod again, but that didn't work either, i couldn't restore to factory settings because it need to back up, which it couldn't do.

What finally worked was that I completely shut the iPod down, you know holding down the button on the top to power it off, and I let the iPod restart and then connected it to my computer to sync it, and no more error message. Because I had already deleted my back up file, it took a few minutes because it had to create a new one....but the error message is gone and the sync went through perfectly.

Hope this helps someone.

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Answer 9

Sep 28, 2011 6:33 AM in response to Fish-E

I have the same issue and I can't get any Apple support because the iPod was bought more than 12 months ago. Apple have NEVER given support for this device before. It cost a lot of money and I just think they could hep with one problem per device outside of warrenty. I am sick of Apple leaving people out to dry after 12 months. Are they so scared that their product will just break after that time and the calls come flooding in? I am not going to pay Apple to give me support for a device which I already purchased. I have a suspicion that ths problem is well known to Apple and very easy to fix but they just can't be bothered.

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Answer 10

Nov 21, 2011 5:07 PM in response to Fish-E

Well, i have had this problem in the past, and it also occured today again. I have no idea if it will be this simple for you to fix as it was for me, but first i tried turning off and turning on my ipod, but that didnt work. Next i just rebooted my computer, and it worked fine.

As i was reading the other comments in this discussion, i noticed someone else also got their ipod wiped clean of all data when the new update for their ipod was applied. This happened to me too, but i dont know why.

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Answer 11

o1sowise

Level 1

18 points

Dec 28, 2011 10:14 AM in response to Fish-E

See https://discussions.apple.com/thread/2692111?answerId=12799057022#12799057022, Carolyn described a simple and effective fix that worked for me and dozens of others...

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Answer 12

MrT2

Level 1

10 points

Jan 12, 2012 6:38 AM in response to o1sowise

Thanks o1owise! That worked for me on my 3GS with IOS 4.3.3

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