Lost all purchased music after plugging into new laptop.

This didn't happen without your approval.

In regards to iTunes content, an iPhone can be sync with an iTunes library on a single computer only and photos can be transferred from a single computer only. When transferring iTunes content and photos from another computer, all Tunes content and photos transferred from a different computer will be erased from the iPhone first with a warning message provided indicating this will occur which must be approved.

Your iTunes library, especially all iTunes content purchased from the iTunes store should be included with your computer's backup along with all other important data stored on your computer's hard drive such as documents, photos, etc. stored on an external drive or some other external media used for backup purposes only. Apple/iTunes provides a warning message from time to time after purchasing music from the iTunes store that you should backup your purchased content and do you want to backup your purchased content now.

The iPhone is not designed or intended to be a backup storage device. iTunes includes an option to transfer iTunes content that was purchased/downloaded from the iTunes store from an iPod or iPhone, but you ignored the warning message regarding your iPhone being synced with iTunes on another computer and if you proceed all iTunes content on your iPhone will be erased.

If you don't have a backup and you can't access the hard drive on your old laptop to extract your iTunes library on your old laptop, you can try contacting iTunes customer service explaining what happen and to request being able to re-download your purchased music, but Apple is not obligated to do so. It is your responsibility to include all iTunes content purchased from the iTunes store with your computer's backup along with all other important data.

Iphone will sync music to ONE computer. If you sync to another it will erase the music from the iphone first.

You need to move the music from your old computer or your back copy to the new computer.

i purchased music on iphone, forgot to transfer to itunes account on same computer i have been transferring from iphone to the same macbook pro itunes account since day 1 of building my library of music. will i be able to download music lost from phone that was purchased on phone on itunes account on computer without being charged again??? this was the first time i was unable to back up my phone and transfer music before this computer crashed and was rebooted at the apple store. i am a firm believer in safe and honest music downloading through apple itunes. i love my music! help! i dont have money to just expend because i can...and because of a fluke incident.

help!!

Message was edited by: crazegrace

Message was edited by: crazegrace

You will not be able to re-download any music purchased from the iTunes store without being charged again unless you get approval from iTunes store support/billing beforehand.

Check nicola_rose5's previous post in this thread that includes a link to iTunes support.

i received a new model of my 3g iphone and reset it from my old to new iphone before transferring and backing up my account to my itunes account on a computer. will i be able to download these songs again without a charge? i have my receipt information to prove so.

Sun, August 1, 2010 11:30:21 AM
Your receipt #113010129403
From:
iTunes Store <do notreply@itunes.com>
Add to Contacts
To: crazegrace@yahoo.com






Billed To:
crazegrace@yahoo.com
Grace M
Attn:Grace
address: (given, will not post for security reasons)
USA Order Number: MGWB2S25MT
Receipt Date: 08/01/10
Order Total: $3.15
Billed To: Visa (card information i have but will not post for security reasons)




Item Number Description Unit Price

1 Kissed It (feat. Velvet Revolver)
Write a Review Report a Problem $0.99
2 Request + Line
Write a Review Report a Problem $0.99
3 Cell Block Tango / He Had It Comin'
Write a Review Report a Problem $0.99

Subtotal: $2.97
Tax: $0.18

Order Total: $3.15

See my previous post.