iPhone 4 Camera Problem [blue haze in the images] Where to get support? SG

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brighty2006 Author

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iPhone 4 Camera Problem [blue haze in the images] Where to get support? SG

Hello,

I recently ordered an iPhone 4 from Apple Online Store in Singapore, and just received it yesterday.

I have the problem with my iPhone 4 as the camera got blue haze in the center of the image, So i need to go for repair or replacement.

Apple website only provides support information for those who purchased with the carrier in Singapore. But not provide any support information for those who purchased in the Apple Online Store.

So, I need to ask where to get repair or replacement for iPhone 4 in Singapore for those who purchased online?

*Best Regards,*
Bright

iPhone 4, iOS 4, iPhone 4 Camera Problem

Posted on Sep 26, 2010 11:49 AM

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Answer 1

Best reply

Allan Sampson

Level 10

123,677 points

Sep 26, 2010 12:22 PM in response to brighty2006

If there isn't an Apple store or stores in Singapore or if you don't live nearby a store if an Apple store or stores are available and if AppleCare isn't available in Singapore, then the official carrier for the iPhone in Singapore handles iPhone exchanges under warranty if an exchange under warranty is required.

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Answer 2

brighty2006 Author

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Sep 26, 2010 12:27 PM in response to Allan Sampson

Even, i didn't purchased an iPhone 4 from them? (i mean the carrier), and i don't think i can get support from an apple store in Singapore.

Thank you

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Answer 3

Sep 26, 2010 12:32 PM in response to brighty2006

In countries where the iPhone is sold officially by Apple, if there are no Apple stores and if AppleCare is not available in a particular country, then the official carrier for the iPhone handles iPhone exchanges under warranty. If there is more than one official carrier for the iPhone in a particular country where there are no Apple stores and where AppleCare is not available, the carrier being used with your iPhone handles an exchange under warranty.

If there is an Apple store or more than one Apple store available in Singapore and there is an Apple store nearby, why do you think you can't get support from the Apple store? If there is an Apple store available in Singapore - one that is nearby, you certainly can get support from the Apple store.

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Answer 4

Injector

Level 1

77 points

Sep 26, 2010 12:39 PM in response to brighty2006

Is this blue haze present only when the flash is fired?

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Answer 5

brighty2006 Author

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Sep 26, 2010 1:00 PM in response to Injector

No, it happened every time when use the camera. I will just take some photo and upload here!

White Paper without flash
Link to image

White Paper with flash
Link to image

Wall without flash
Link to image

Wall with flash
Link to image

And i don't know why the images quality is too low.

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Answer 6

brighty2006 Author

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Sep 26, 2010 1:37 PM in response to Allan Sampson

Ok, I should try getting there soon!

Thank you for great information! and very fast replied.

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Answer 7

Injector

Level 1

77 points

Sep 26, 2010 1:41 PM in response to brighty2006

Well unless you have some protective film or dirt on the camera lens cover, that iPhone would appear faulty. Take it back.

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Answer 8

brighty2006 Author

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Sep 26, 2010 2:14 PM in response to Injector

Nothing covered the camera lens. I have the protection films but it's not cover the camera areas ...

I try to clean the lens for so many times but it still the same.

I uploaded more picture for reference..

http://upic.me/show/16715387
http://upic.me/show/16715388
http://upic.me/show/16715389

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Answer 9

Sep 27, 2010 3:42 AM in response to Allan Sampson

Hello Allan,

Maybe you can also help me on this one...

A friend of mine has bought an iPhone 4 in Apple Store Singaphone for me and I'm currently based in Portugal.

I'm facing the camera problem, can I go to any apple store or official carrier and ask for assistance?

ANx

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Answer 10

Sep 27, 2010 4:49 AM in response to anxanywhere

You can go to any Apple store to determine/confirm if your iPhone has a hardware problem and requires being exchanged under warranty - if no change after restoring your iPhone with iTunes as a new iPhone or not from your iPhone's backup, which you can do with iTunes on your computer and if no change after doing so, more than likely your iPhone requires being exchanged under warranty, your iPhone can or will be exchanged under warranty in the country where your iPhone was sold officially by Apple only.

Apple's warranty is honored by Apple in the country where an iPhone is sold officially by Apple only.

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Answer 11

brighty2006 Author

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Sep 27, 2010 8:12 AM in response to Allan Sampson

I went to Apple Store, They don't hold the responsible for support and repairing. I have to go to Apple Authorized Service Providers Which has only one places in Singapore only (FOR iPhone, not including iPod and others apple products)!!.

But, I already called Apple Technical Support and still waiting for their response, as they are going to check with the Engineer about the problems here.

Message was edited by: brighty2006

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Answer 12

brighty2006 Author

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Sep 27, 2010 8:20 AM in response to brighty2006

In case you have the problem with iPhone Products in Singapore you can either

Call Apple Technical Support - 800-186-1087

or

Go to Apple Authorized Service Providers

QCD@TAGORE
----------------
No. 6 Tagore Drive, #04-04, Tagore Building
787623
+65 6555 0478
+65 6451 4420

(Mon - Fri) 9.00am - 5.30pm
Closed on Sat, Sun and Public Holidays

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Answer 13

Sep 27, 2010 1:52 PM in response to brighty2006

Discussion of camera problems, including blue spot, in this thread:

http://discussions.apple.com/thread.jspa?threadID=2479908

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Answer 14

Oct 1, 2010 12:50 AM in response to Allan Sampson

Thank you for this clarification

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