0 Replies Latest reply: Sep 26, 2010 1:30 PM by johanna8909768657
johanna8909768657 Level 1 (0 points)
I need help! I get the following error when I try to connect to iTunes radio:
"Contacting tuning service. Refreshing Category List"
[this is unsuccessful, next:]

"An error occurred while contacting the radio tuning service Check your internet connection or try again later."

From iTunes diagnostics (replaced some digits with zzz for safety reasons]

iTunesHelper is currently running.
Apple Mobile Device service is currently running.

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {E0FBE4C9-0254-4EFC-9BDB-zzzzzzzzzzzz}
Description: Bluetooth Device (Personal Area Network) #4
IP Address:
Subnet Mask:
Default Gateway:
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 00:00:00 1970

Lease Expires: Thu Jan 01 00:00:00 1970

DNS Servers:

Adapter Name: {E6B253E1-2AF1-47DC-BBBA-zzzzzzzzzzzz}
Description: Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller
IP Address: zzz.168.1.64
Subnet Mask:
Default Gateway: 192.168.1.zzz
DHCP Enabled: Yes
DHCP Server: 192.168.1.zzz
Lease Obtained: Sun Sep 26 20:18:41 2010

Lease Expires: Mon Sep 27 20:18:41 2010

DNS Servers: 192.168.1.zzz

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple website was successful.
Connection attempt to browsing iTunes Store was successful.
Connection attempt to purchasing from iTunes Store was successful.
Connection attempt to iPhone activation server was successful.
Connection attempt to firmware update server was successful.
Last successful store access was 2010-09-26 20:36:22.

The itunes diagnostics tool cannot see any problems and I have no issues with internet connectivity other than this.

I CAN listen to existing radio stations that I have saved in a Playlist.
But I can't access the Apple iTunes Radio service...

What could be going on?

desktop, Windows 7