Changed number and facetime is still using old number

I added a 3rd line/iphone to my AT&T account. When i bought the iphone at the apple store I asked for a 626 area code but was told the only option I had was a 312 area code. I then called AT&T to try to change the number to a 626 number but was told I couldn't add a line from a different market to my account. So I transferred the line to a second account by itself in order to get a 626 area code for my nephew. Now that iphone will not allow me to facetime it using the 626 area code which is the iphone's number now. I have to facetime the old 312 number in order to connect to it, but that number was canceled minutes after i purchased the iphone. And when my nephew facetimes me, my iphone displays the old 312 number. When I try to facetime him I get a "facetime failed" error message. iphone has been restored and has 4.1. Phone number under phone settings has been changed to the correct 626 one. Can't think of anything else. Anyone experiencing the same problem? Thanks

~R

27" iMac i7 • MacBook 2GHz • 32GB iPhone 4 • 1TB Time Capsule • 160GB tv, Mac OS X (10.6.4)

Posted on Sep 26, 2010 4:05 PM

Reply
9 replies

Sep 27, 2010 8:18 PM in response to The Cure

I just got off the phone with ATT and he said after 10 mins that this has not been a reported issue with them. I laughed cause i just found your post in like 10 secs(wtg google). I bought my iphone 4 on sat, had my number from work ported from verizon today(mon) ugg.... thats a whole other world of its own. I can make calls and the out going number shows up correct, but when I face time, it shows as the original number. My face time connection is stable, ofcourse I have 3 WAPs at my house, but hey you can never have to much coverage, right ATT??
So Please, anyone? help us out.... btw Im callin apple now, and when I have a solution I will repost....

Oct 23, 2010 2:54 PM in response to gummyballz

What is Apples solution on your question? I have the same type of problem. Bought an iPhone4 from another provider and it took a month to get back my original mobile number. So I activated FaceTime with the temporary number. When another iPhone4 user wants to FaceTime me the temporary number should be used. Also when I use Face Time with my wife (on a MacBook Pro) it is working however the temporary number is shows. It is very confusing and I do not want people to use the temporary number
because for normal phone calls it is not working anymore. So far I have no idea how to fix this, I assume it has to do with the FaceTime Server registration.

Suggestions how solve this are very welcome!

Oct 23, 2010 6:09 PM in response to The Cure

I downloaded the facetime app. I have it going through my email address. Now my wife has Iphone 4. When we first bought her phone, ATT gave her a dumby number for the reason of switching from another carrier. After her contract was up, we ported her number to the iphone. Dumping the other number for her orignal.

So when I tried facetime by calling her phone it would not connect. I was puzzled. I tried it a few more times and still nothing. I decided to take her phone and call me and it worked. I was confused when another number showed up. After pondering this for some time, I then noticed the number was the dumby number ATT gave her. This number was dumped 2 1/2 months ago.

Now I know facetime for Mac is just a beta version, but does anyone have an idea * is going on here?

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Changed number and facetime is still using old number

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