Previous 1 2 3 4 Next 59 Replies Latest reply: Nov 15, 2013 10:40 PM by winonymous
landwirth Level 1 (0 points)
So I've had the phone since about two weeks after it came out and for the past few hours it has said no service and all my other friends are not having this problem who are standing right next to me so im not in a deadzone. Ive tried restarting my phone numerous times and still I have no service... any ideas?

MacBook Air, Mac OS X (10.6.1), 13"
  • gixxermike Level 1 (0 points)
    Try removing and reinserting the sim
  • landwirth Level 1 (0 points)
    Already tried that
  • Dereksbooks Level 1 (0 points)
    What happens when you turn 3G and Data on and off?
  • landwirth Level 1 (0 points)
    Still nothing it was searching for service for a moment but it went back to no service.
  • modular747 Level 6 (18,730 points)
    Assuming you haven't hacked/jailbroken the phone, try the following steps:

    1. Reset phone - press both home and sleep/wake buttons until the Apple logo appears.
    2. Settings > General > Reset > Reset Network Settings
    3. Restore phone in iTunes using a backup.
    4. Restore in iTunes as a new iPhone, without using a backup.
    5. Get a new SIM card from AT&T.
    6. Make an appt. with an Apple Store Genius Bar.

    If you have jailbroken your phone, particularly if you unlocked it, SOL.
  • landwirth Level 1 (0 points)
    Okay will try shortly but isn't jail breaking allowed now? I haven't done it btw.
  • modular747 Level 6 (18,730 points)
    Jailbreaking isn't illegal, but it isn't "allowed" by Apple and voids the warranty. Apple has always been at war with the hackers, and has countermeasures that can permanently disable hacked phones.
  • landwirth Level 1 (0 points)
    Wasn't there some judicial ruling saying what apple was doing was wrong and it shouldn't void the warranty?
  • modular747 Level 6 (18,730 points)
    No, not at all. There was a "ruling" that jailbreaking didn't violate DMCA laws and doing so doesn't risk jail or fines, but had nothing to do with Apple's warranty policies.
  • landwirth Level 1 (0 points)
    Ahh I see, back on my iPhone now.. Will try those methods you gave me.

    EDIT: None of those worked and I had this problem wrote on tmobile I think it's time for a new SIM thanks anyway for the help.

    Message was edited by: landwirth
  • captainfairweather Level 1 (0 points)
    Same thing happened to me. Took the phone back and they tried a known good sim card. Still no service. Defective phone. They gave me another one. All's good now.
  • Cinemagic Level 1 (145 points)
    So if you didn't jailbreak and unlock, what's the deal with T-Mobile? You should be on AT&T. BTW, jailbreaking and unlocking are legal (as mentioned) but will certainly void your warranty. Apple will not provide any support for jailbroken iPhones. As for disabling, they filed for a patent a long time ago for a method of disabling hacked iPhones. That doesn't mean that the technology is actually in place. Also, with jailbreaking being legal, Apple might open themselves up to significant liability should they remotely disable a hacked iPhone (assuming it does NOT have cracked apps - which is illegal). It's much easier and less potential liability to simply close the exploits as they are found.

    You should find the reset network setting to do the trick. Also try a hard reset by holding the home and power keys until the iPhone turns off then back on. For some reason, after an update, I had to reset network setting three times before I got the ATT icon and my service back. But if all else fails, Apple support is outstanding. Hope there's an Apple Store near you. If not, Apple's excellent with their replacement policy. I had a bad Airport Extreme. The replacement was in my hands via FedEx in less than 24 hours. Apple Care is absolutely the best.
  • landwirth Level 1 (0 points)
    No u misunderstood me... iPhone auto correction blows lol. I said this happened on my blackberry when I was on tmobile and the solution was to get a new sim card but I'm gonna go to the Apple Store tomorrow and I'll let everyone know what's up.
  • landwirth Level 1 (0 points)
    After a few network resets I finally got my service back. I don't know how this happened to begin with but Apple should look into it. I missed one of the most important meetings in my life that would determine my financial status for the rest of my life because I couldn't contact them.
Previous 1 2 3 4 Next