3 Replies Latest reply: Sep 27, 2010 9:39 AM by wjosten
luly wong Level 1 Level 1 (0 points)
Tried to reset the iphone 3GS in iTunes but failed.

Who knows the password?

Thanks.
  • DaVBMan Level 6 Level 6 (9,265 points)
    What password?
  • luly wong Level 1 Level 1 (0 points)
    Want to recover the iPhone and password is required.

    Thanks.
  • wjosten Level 10 Level 10 (93,690 points)
    If you can't remember your passcode, you'll have to restore your phone as a new device in itunes. Force the phone into recovery mode to do so:

    Leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. In your case, select setup as "new".