iTunes 10 not getting CD track names

I had exactly the same problem.

I was finally able to get track names by first inserting a CD, selcting HELP from the top menu, then selecting RUN DIAGNOSTICS, I selected NETWORK CONNECTIVITY TESTS and CD/DVD DRIVE TEST. After that was complete and all ok, I closed that dialogue box. I then right clicked on the CD under DEVICES and selected GET TRACK INFORMATION and all of the CD and track info apeared. CDs I have imported since, have had no problem with.

Hope this works for some of you too!!!

I've been having this problem for some weeks too, and the cure outlined in Nigel-123's reply above worked for me. But just to be clear, the repair option I eventually got to work was selected from the option available via a new download on the iTunes web site. I tried "repair" in the windows 7 control panel, and that did not work, but the other one did. Hope this helps.

I continue to not be able to download cd track names. I have tried repairing Itunes in the Add/Remove Hardware portion of Control Panel, I have tried removing some of the filters in the registry, I have tried uninstalling and reinstalling Itunes 10.1.0.54. all with no success. Whenever I hit "get track names" I get this error message:

An error occured in the query subsystem. Any ideas pleeeeeeeeease?!

Im getting the error accessing the query subsystem have done a clean reinstall but no joy

Have you tried download iTunes directly from here? -> http://www.apple.com/itunes/download/

This is 10.1.56 and will not show up in software update if you have 10.1.54.

Have you tried running the iTunesSetup again. On starting up this will prompt you to Repair - click Repair. This fixed the problem for me. Trying to repair through Windows Control Panel didn't work for me.

have latest version of itunes installed still getting the error occurred in query subsystem message

I was able to solve this problem simply by quitting iTunes, then launching it while holding down the option key and re-selcting the iTunes library. When it opened the library it immediately starting correctly retrieving and populating the track names. Hope this works for others.

Problem solved when I use dial up internet but I still have problems using vodafone mobile connect 😟

Had the same problem. Tried reinstalling iTunes, removing CD config files etc to no avail. Based on the above comment and my previous suspicions, tried disconnecting from my Vodafone Mobile Broadband and tethered my iPhone instead (T-Mobile). Was then able to receive track names perfectly. I infer that Vodafone is blocking Gracenote somehow, e.g. some port is restricted, but I can't be certain. I can't test my MiFi via T-Mobile as it's a micro SIM. However my housemate has the same problem on her Windows laptop and she also has Vodafone Mobile. Hope that helps someone.

I have the same problem with iTunes connection to CDDB using a Vodafone connection, which wouldn't be a problem if it didn't take 2 ducking months to get a proper home internet connection in the UK...

I upgraded from iTunes 10 to 10.1. Everything works fine now. It issue has something to do with the installation. I'm sure repairing the installation would fix the issue as well. Thanks everyone!

Downloading from Apple Website and clicked on Repair fixed it for me, I'm using Windows 7 Professional so I don't know about Macs, Vista or XP.

Im on vodafone mobile connect too having same problems grrrrrr

Eugene

Eugene, if you haven't already done it then download from Apple Website again and click on " Repair " when the Installer gives you that option, it worked for me.