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bkb1777 Author

Level 1

10 points

iPhone 4 Home button issue...

I have tried to read on here and find out if anyone is having any home button issues but I can't seem to find anyone with the issue I am having. When I press my home button it works about 95% of the time. However, about 5-10 times a day it will not register the push at all and I have to push it again and it works. It's not something that really bothers me its just rather annoying. Anyone know anything about this? Also, has anyone noticed when you do push the home button it takes just a couple more seconds to close the app than the older iPhones? I have a 3G still and when I push the home button it instantly goes to the home page. Its just a little delayed with the IP4. I have compared it several times. Does anyone else have this issue? I'm wondering if its all just my phone because I haven't been able to compare my IP4 to anyone else's. I'm just wondering if all of this is any reason at all to get my phone replaced. I'm thinking it's not at all but I am just wondering who all else is having a problem or noticing a delay. I don't have any other issues with my phone. Just the home button. & if it helps any I have had my phone since day 1 of launch. I pre-ordered it.

iPhone 4, iOS 4

Posted on Sep 27, 2010 9:53 PM

694 replies

Fiduz

Level 1

0 points

Jan 27, 2011 4:38 AM in response to bibo24

I sent my iPod Touch 3G with the same issue to Apple, but today they told me that they can not reporduce the problem. Nevertheless, I KNOW that the problem exists?! The next Apple store is about 300km away and no alternative for me. Should I send it again or what? Is this what they call customer service?

easheer

Level 1

0 points

Jan 27, 2011 11:34 PM in response to bkb1777

Fairly certain this is a hardware problem. I experienced the same issue and the button behavior got progressively worse. Restored from backup, restored as new...same result.

Brought my phone to the Apple Store yesterday and was able to demonstrate the issue to the tech. He took my phone in the back, came back out five minutes later with a new phone and I was on my way.

No issues at this point with the new phone.

Jan 28, 2011 7:41 AM in response to easheer

For those that are going to an Apple Store or calling Apple to get a replacement, did you purchase your phone from Apple or a cell dealer? I got mine from Rogers and I'm wondering if I can call Apple or do I need to go to a Rogers store.

bibo24

Level 1

5 points

Jan 28, 2011 7:53 AM in response to Jeremy Bohn

Where you purchase it shouldn't matter. You should always be able to go into an Apple Store or call Apple directly.

Jan 28, 2011 8:02 AM in response to bibo24

Well unless I take a trip to Vancouver, I can't go to an Apple Store. We only have a few Apple dealers here, no Apple Store. I guess I'll call Apple or what about going back to the Rogers where I bought it?

bibo24

Level 1

5 points

Jan 28, 2011 8:05 AM in response to Jeremy Bohn

I think you'll find Apple Care very accommodating. I live about 25 miles from the Apple Store and still chose to call them to avoid the hassle. Another point is that I had already gone to the Apple Store and they would not replace the iPhone unless I could reproduce the behavior which of course is very hard to do with this type of problem.

Jan 28, 2011 11:12 AM in response to bibo24

So I need to have AppleCare then... I don't have it yet. Bought the phone in September, can I call because I'm still in the 1 year period?

bibo24

Level 1

5 points

Jan 28, 2011 1:20 PM in response to Jeremy Bohn

No you don't have to have Apple Care if you are within your 1 year warranty. Although there are some perks to having it other than the extra year of warranty and free phone support after the initial 90 days. Here in the U.S. at least if you have Apple Care they don't charge you the $29 shipping exchange fee if you have Apple Care.

Other than that you are still covered under the one year warranty so give them a buzz and see if they can help you out.

Jan 30, 2011 4:06 AM in response to bkb1777

I received my new phone. I can say it's definitely a hardware problem. My problems are gone completely. My home button is now very responsive. I hope it stays like this.

Jan 30, 2011 9:31 AM in response to bkb1777

I had the same problem with the home button after the software upgrade.I took the phone to the Apple Store Covent Garden London and it was replaced.This phone has not had a problem.My network provider is 3 UK.

Kyn Drake

Level 7

21,591 points

Jan 30, 2011 3:27 PM in response to bkb1777

I'd been dealing with this for awhile myself and finally took it in to an Apple store today. Fortunately, we were able to recreate the issue and they replaced the phone. So far, it's been much better, we'll see how it is after I restore my old Phone to it.

cknest

Level 1

0 points

Jan 30, 2011 4:14 PM in response to bkb1777

I also have this problem!! Sometimes feels like the screen is locked, the button doesn't work.

bibo24

Level 1

5 points

Jan 31, 2011 9:31 AM in response to bkb1777

Okay it's been six days since I've received my new replacement iPhone. I have not once experienced the wonky home button issue. I did a restore on the new iPhone so everything that was on my old one is now on the new one. This leads me to believe that it was indeed a hardware issue. We'll see how it goes, but so far so good. What a relief it is not to have this issue!

arbitel

Level 1

4 points

Jan 31, 2011 9:37 AM in response to bibo24

Yea I second that. Mine is working good so far. I think we could conclude it could be either a hardware / dust issue. It is definitely not a software problem. Get a replacement guys.

Kyn Drake

Level 7

21,591 points

Jan 31, 2011 9:51 PM in response to bibo24

It's working fine for me, too. Now, double tapping to go into multitasking actually works EVERY time. I never realized how much I avoided doing that on my phone. I've restored from my backup and everything's happy.

iPhone 4 Home button issue...