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Q: iPhone 4 Home button issue...
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Jan 18, 2011 4:07 AMby Dr. Norberto,All of us have used blowing pressure air cause if is dust you need to remove from the inside. Blow half of the pressure air can and when the dust is removed the home button will work as supposedly to be (in a lot of cases dust was the problem), but I guess this is not the only problem a software problem still exist
Message was edited by: Dr. Norberto -
Jan 19, 2011 4:42 PMby Rippleman,My ipt has had this issue since I purchased it. My 1999 VW Passat power windows do the same thing. I push up and it goes down. It also has a double click for full up or down and it'll act unexpectedly. My iPod touch home button felt broken and did move around when I got the player, I'd call it a wiggle. I have a second touch and it has no such issue. I'm glad I found this thread, I see it has 31,000 views in discussion forum. I have a square trade warranty should I ask for a replacement. The player is 64gb. I'll take an iPad if possible when I get my replacement. -
Jan 19, 2011 8:31 PMby spiderman0616,I am now convinced this is a hardware issue, where before I was pretty sure it was software. My home button is now worse than ever--if I hit it anywhere but dead center, it does not function correctly, and it still screws up even when I DO hit it on dead center sometimes. Rebooting the phone no longer helps and it happens whether I have lots of apps or no apps open in the multi task bar. It's completely random now.
My replacement is supposed to arrive on Friday via FedEx. Apple Care assured me that this is a new in the box iPhone 4, not a "reserialized" unit. After having several refurbs give me problems, I want to try a new one. I am going to try to change my luck. I have a brand new Belkin Grip Vue (the best cases in my opinion) and a new screen protector waiting for the new phone. Hopefully this is the end of my issues. But at least I know Apple has my back if it's not. I think that from now on I will skip the Apple store and just call the number. -
Jan 19, 2011 9:00 PMby arbitel,Calling Apple Care is actually one of the many options. If you actually bought the extra warranty - Apple OneCare, you could get a free advanced replacement. Otherwise, you would have to pay $29 shipping fee if you only have the original limited warranty. Another option would be you sending your phone and let Apple determines if it's really broken, and then they send you a replacement for free, in this case, you would be out of phone for couple of days.
What could also be done is getting it to a nearby Apple Store for a replacement. I would suggest you setting a Genius bar appointment first, I got mine replaced without any questions asked, make sure you have updated to the latest iOS and backups first though. -
Jan 19, 2011 10:07 PMby spiderman0616,You missed my first few posts--my local Apple Store has been useless with this problem and have given me a lot of dud refurb units for various issues. Last time I went in, the guy goes, "Even if you can reproduce it, I'm not replacing the phone for this issue. Pressing the home button is all about timing." Yeah--that was really his solution.
I called Apple Care as my last resort to see if I could get someone to listen to me and they replaced it no questions asked. They were great. From now on, I will not go to the Apple Store anymore with problems. The person I got on the phone was some kind of senior something or other and told me I could e mail her directly with any more problems in the future. I will definitely take her up on that. -
Jan 20, 2011 9:52 AMby madhu89,hey ppl.. check this link.. i guess apple is responding to this problem in the upcoming update.
http://venturebeat.com/2011/01/20/iphone-multitasking-gestures/
hope this helps !
cheers ! -
Jan 20, 2011 6:51 PMby spiderman0616,Yeah, I read about that, but it's not a solution. It's a cool new feature, but the home button still needs to work. It doesn't really fix anything. I want an iPhone where I can use the new gestures OR the home button.
Excited for my non-refurb iPhone to come in tomorrow--I really hope this is my last exchange. -
Jan 21, 2011 4:24 PMby spiderman0616,Well, it must have been hardware. I received my replacement phone from FedEx today and restored it from my last backup--no button problems so far. They sent me a brand new phone in the box with new charger and headphones and everything. (I was tempted to keep my old ones, but I'm paranoid. I didn't want to get charged for them.)
The only thing that ***** is that I had a screen protector PERFECTLY installed on my last phone and I can't seem to get one right on the new phone. Small price to pay though--my home button finally works again!!! -
Jan 22, 2011 5:12 PMby Felix.B,I have just posted in another thread regarding the same issue. My iPhone's home button doesn't respond every time either. I live in Australia, and after speaking to Apple on the phone for over an hour, they are shipping me a replacement phone.
The problem developed after about a month of having the phone, and has been progressively getting worse. -
Jan 22, 2011 6:16 PMby spiderman0616,You'll be glad you did. I got my replacement yesterday and instantly noticed that the home button is much firmer and "clickier" than my last one that didn't work right. I felt like the last one was pretty solid, but I guess I had just gotten used to it being crappy. I think some of these home buttons are not seated right or are just shorting out or something. I have put all my old apps back on this phone and restored from backup and haven't had a single problem.
The worst thing about this issue is that it's hard to get it to happen in front of a genius at the Apple store and they won't touch this with a 10 foot pole if they can't see it happen.
