2 Replies Latest reply: Nov 18, 2010 1:40 PM by SusanS.
EmSpitz Level 1 Level 1 (0 points)
I have the current version of itunes, but when I go to update my ipod, I am getting an error message that says that it could not back up because the backup was corrupt or not compatible with the ipod. Below that, it says to delete the backup for this ipod and try again. I'm not sure what that means or how I can delete the backup.

Do I want to do a system restore?

I have tried it several times and have restarted my computer to no avail. Any assistance would be greatly appreciated.

HP, Windows Vista
  • planb77 Level 7 Level 7 (32,280 points)
    Hello EmSpitz,
    And welcome to Apple Discussions!

    Have you tried deleting any previous backups via iTunes Preferences? To do this, head to the Edit drop down menu and choose Preferences. When the window pops up, head over to the Devices tab. Here you will see a section where you can delete previous backups by highlighting a specific backup and choosing *Delete Backup*. Then restart iTunes and try restoring and updating your iPod once again.

    If still no luck, double check for other backups via this location on your PC.
    Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\

    http://support.apple.com/kb/ht1766

    B-rock
  • SusanS. Level 1 Level 1 (0 points)
    This suggestion worked perfectly! I deleted the latest backup. Thank you for including HOW to do that! iPod is synced and back up & running!