32749 Views 2 Replies Latest reply: Nov 18, 2010 1:40 PM by SusanS.
And welcome to Apple Discussions!
Have you tried deleting any previous backups via iTunes Preferences? To do this, head to the Edit drop down menu and choose Preferences. When the window pops up, head over to the Devices tab. Here you will see a section where you can delete previous backups by highlighting a specific backup and choosing *Delete Backup*. Then restart iTunes and try restoring and updating your iPod once again.
If still no luck, double check for other backups via this location on your PC.
Windows Vista and Windows 7: \Users\(username)\AppData\Roaming\Apple Computer\MobileSync\Backup\