5 Replies Latest reply: Sep 29, 2010 10:05 AM by mikemj23
iChantz Level 1 Level 1 (0 points)
I recently bought a new iPhone 4 from an AT&T retailer about a month ago, and today I pulled my phone out of my pocket and the screen has a giant spider web crack on it! I don't see how this is my fault since I did nothing but pull it out of my pocket. I even had a bumper on it. If I send it to apple using my warranty, will they fix it for free? Or will I have to spend the $200 accidental damage fee?

Thanks

iPhone 4, iOS 4
  • roaminggnome Level 10 Level 10 (92,665 points)
    Only Apple can answer that.

    Spontaneous screen breakage may be a tough sell, but who knows maybe they will allow.
  • Kwopau Level 4 Level 4 (1,725 points)
    Normally, apple doesn't cover screen damage under warranty, regardless if it was your fault or not. You will have to pay $199. + Tax to replace your phone. However it up to the genius to determine whether to charge you or not. Some have reported that they got theirs replaced for free, others weren't that lucky in trying to get it replaced for free. You might as well give it a try and be very polite and tell them what exactly happened.
  • sportinDaveyG Level 1 Level 1 (5 points)
    Okay idk in your case if it is possible, BUT.. when I camped out for the IP4 and i dropped it on the cement about 2 times.. I had TINY cracks in the left hand corner.. I talked to apple care and he suggested to me to claim it could of been over looked in the warehouse..

    It is all about how you approach it, be smart, be kind... idk they replaced my phone!!! I was happy. But i think it was because he recognized me from the camp out lolol
  • sdirec Level 1 Level 1 (0 points)
    Let me begin by saying I'm not a huge Apple fan and the Iphone is the first product I have bought since my Apple IIE as a kid. That said, I dropped my I4 on the ground, broke the camera, etc... and the Apple store simply provided me a new one without asking questions, etc.... Now it was within 30 days but I would just go the the Apple store and talk to them.
  • mikemj23 Level 1 Level 1 (0 points)
    Make a genius appointment, take it to the Apple Store and tell them what happened. I dropped mine a couple weeks back (got it on launch day) and had a diagonal crack on the front screen. Genius looked at it and did a one time replacement at no cost. Took about 10 minutes total.

    Good luck.