iPod won't connect to iTunes because of passcode

Question

Level 1

5 points

iPod won't connect to iTunes because of passcode

My iPod turned off due to 20% battery, and when I turned it on it gave me the screen saying I have to connect to iTunes - which I've had before, BUT this time it won't let me connect to iTunes because I have a passcode on my iPod is there a way to either connect to iTunes around this, or can I save my music and videos somehow?? (I just reformated my computer and deleted a bunch of the songs, and haven't backed up my iPod since.. I don't wanna lose it all.. PLEASE help!!

Dell Latitude, Windows Vista

Posted on Sep 29, 2010 7:13 PM

Reply

Answer 1

Xavan

Level 1

9 points

Sep 29, 2010 7:38 PM in response to Davidthedumb

Welcome to Apple Discussions Forum! Good to see you!

This is a very normal "Issue". Basically, to keep people from getting information from stolen iDevices, iTunes requires that you enter your passcode to sync your device.

This is quite simple. With your iDevice connected (or disconnected) simply unlock your iDevice, and enter your passcode on it. With the device unlocked, connect your device to iTunes.

I had the same issue, but the "Fix" is simple.

Hope this helps.

-Catboy. Meow!

Reply

Answer 2

Davidthedumb Author

Level 1

5 points

Sep 29, 2010 8:16 PM in response to Xavan

I wish it were that simple - with the connect to itunes screen it won't allow me to insert my password. I can't do anything on the iPod until after it is connected to iTunes, and it can't connect until I put in the password. I know I've had to insert the password, but with that screen on it, it won't do it the normal way. Whats strange is it's now charged and on and connected to wifi, so I can still see fb updates, but nothing else... Strange annoying problem. My family says I just need to reformat, but since I don't have a backup file I'm not in that big of hurry to erase it... =/

Reply

Answer 3

GuestG4

Level 1

35 points

Sep 29, 2010 11:37 PM in response to Davidthedumb

Have you tried holding down the power button on the top and sliding the red bar at the top to confirm complete power down. wait a few minutes. then power it back up again. Maybe it just needs to "wake up" or "find its bearings".

If you are able to receive facebook notifications, I'm guessing that you MIGHT not need to connect it to iTunes just yet.

Plug your Touch into a wall power adapter to give it some power without being connected to a computer.

Play around with power/restarting it to see if you can get it to respond before you try to connect it to iTunes. You don't want to restore it unless you've tried everything else.

Let us know what happens.

Reply

Answer 4

Dec 2, 2010 2:25 PM in response to GuestG4

i have the same problem. I cant unlock my ipod because it says it needs to connect to itunes but I cant connect to itunes because my ipod is password protected. i can still see wifi updates and texts though. PLZ HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!

Reply

Answer 5

BarKriz

Level 1

0 points

Dec 19, 2010 4:47 AM in response to Davidthedumb

Oh myyy... Is There a way to solve this problem?? I've experienced it now.. I have a passcode, and my iPod says in the image I need to connect to my Itunes, but unfortunately, I can't connect to Itunes because of the passcode, and I can't input my passcode because the image won't disappear...
waaaaaaaaa help please.. anybody...

Reply

Answer 6

Jan 31, 2011 2:21 PM in response to BarKriz

shoooooooooot! i have the same problem anyone take it to the store and see what they said yet?

Reply

Answer 7

lllaass

Level 10

210,513 points

Jan 31, 2011 3:33 PM in response to tigersk339

Have you tried placing the iPod in recovery mode and then restoring. See:
http://support.apple.com/kb/HT1808

Message was edited by: lllaass

Reply

Answer 8

Jan 31, 2011 5:45 PM in response to Davidthedumb

_+*wath the **** I'm from canada my ipod and it works 100% I find his **** e+r*_

_+*wath the **** moi mon ipod viens du canada et il fonctionne a 100% je trouve sa *******+_

Reply

Answer 9

Jan 31, 2011 5:53 PM in response to Davidthedumb

I advise you to buy in canada:) because you can do it myself delivered Canadian I find better;)

Moi je vous conseille d'acheter au canada 🙂 parce que vous pouver le faire livrée moi même canadien je les trouve meilleure 😉

http://www.futureshop.ca/fr-CA/product/apple-ipod-touch-de-8-go-de-4e-generation -d-apple-mc540c-a/10153660.aspx?path=79be9f801a054813261463989ce4933dfr02 8go

http://www.futureshop.ca/fr-CA/product/apple-ipod-touch-de-4e-generation-de-32-g o-d-apple-mc544c-a/10153661.aspx?path=69212423ffac8605fe463447870111effr02 32 go

http://www.futureshop.ca/fr-CA/product/apple-ipod-touch-de-64-go-de-4e-generatio n-d-apple-mc547c-a/10153662.aspx?path=5e4629c7a27262d316da32e2061cd7aefr02 64 go

the site is in French good luck

Message was edited by: Samueljdbvh22

Message was edited by: Samueljdbvh22

Reply