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3gs Stuck on "preparing iPhone software for restore..."

1614 Views 0 Replies Latest reply: Sep 30, 2010 10:28 AM by Cameron Haider RSS
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Sep 30, 2010 10:28 AM
Attempted to update to 4.1 from 3.1 and iphone is now stuck on "preparing iPhone software for restore..." Can't use phone, or restore it...

the first time I tried to update, it went through the update process but crashed at the very end...I wish I wrote down what error number it gave me then.

since then every time i reset it into dfu mode and connect the phone to itunes, itunes says the phones name is iPhone and n/a for my capacity, software version, and serial number.

I've tried two computers, rebooted both of them, reinstalled itunes, apple want's me to pay 30 bucks to talk to them for support...

QQ I don't know what to do...
iphone 3gs, Windows 7

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