Previous 1 2 Next 17 Replies Latest reply: Oct 19, 2010 4:40 PM by Colekitten20
danm628 Level 1 Level 1 (0 points)
I just purchased Iron Man 2 Blu-Ray with digital copy. Put the digital copy disk in my iMac. When prompted by iTunes I entered the code from the insert.

"This code has already been used. Each code may be used only once."

I've never had a problem with a digital copy import before. Is this a common problem? And who do I have to contact to try and prove that I just bought the disk and haven't used the code before?

iMac 27" Core i5 Winter 2009, Mac OS X (10.5.6), iTunes 10.0.1 (22)
  • danm628 Level 1 Level 1 (0 points)
    I found a page at Paramount to deal with digital copy issues. We'll see if they resolve the problem.

    I still wonder how often this occurs. Are they mis-printing the inserts (duplicates) or are the codes leaked or worse, are the codes easily generated. (It is a short code, the hash to create it can't be too complicated.)
  • ajahearn Level 1 Level 1 (0 points)
    Had the same problem. I also went to the Paramount site and submitted my problem. Hopefully they will get back to me soon.
  • robgeer Level 1 Level 1 (0 points)
    It must be something with this movie. I also got the same error. I have never had a problem before with these.
  • turbogratti Level 1 Level 1 (0 points)
    I have a problem with the iron man 2 disk too but a little different. I put the disk in the computer drive and select digital copy from the menu and it tells me to put the disk with the digital copy in the drive. This disk in the computer is clearly marked as containg the digital copy. So I figure it a menu issue so I get it to the screen where I see transfer the digital copy but then it tells me it cannot find "dss authenticate".
  • MuteNDC Level 1 Level 1 (0 points)
    Same problem. I sent an e-mail to phe_customerservice@paramount.com. Is that what everyone else did? Thanks.
  • Yeaboyt Level 1 Level 1 (0 points)
    Blu Ray Combo Pack - My problem is that my PC laptop and Mac laptop can't read the DVD/Digital Copy disk. My PC has better results in that it can see the contents of the disk but still cannot play the movie or access the digital copy. Already returned the disk 2 times and still the same issue with all 3 copies I got.
  • karizzo Level 1 Level 1 (0 points)
    i'm a little annoyed because the whole point of me spending the extra money was so that i could get iron man 2 on digital copy.my computer won't read the disc at all and it never had a problem.i'd like to have some kind of compensation for the disc since it seems to be faulty and not my computer.
  • Culminator86 Level 1 Level 1 (0 points)
    Please fill in the form for Digital Copy Support here - http://www.paramountdigitalcopy.com

    You'll get your replies very soon with fixes
  • Culminator86 Level 1 Level 1 (0 points)
    Also, if your Auth. code doesn't work, you'll get your replies with new codes within a few hours. If you're getting an iTunes 8288 error for dirty or damaged discs, the reply and the fix will be delayed. The issue is being investigated, and it seems like there's an issue with Apple's server. People using the WMV version of Digital Copy are not experiencing this error. Please be patient, meanwhile. Cheers!
  • DvlDogCA Level 1 Level 1 (0 points)
    I've returned the Blu-RayDVDDigital Copy back 3 times so far, contacted Paramount regarding the issue and they keep sending me the download code (they have sent me 3 so far). I keep emailing them back and they keep sending more codes. How can I use the codes if the stupid DVD doesn't WORK so I can get my digital copy?!?!

    Apple - Not our problem
    Paramount - Idiots who don't want to fix the problem
    Wal-Mart - We can exchange it for you
  • genesis1949 Level 1 Level 1 (0 points)
    I got this answer on line

    Hello,

    If the launcher isn’t working properly for you, you can also copy the movie files directly from the DVD. They are located in the WMV folder on the Digital Copy disc. Double-clicking on the either file should launch a window to enter your authorization code, or to begin playback of the movie if you have already successfully entered it. You can also drag and drop the files to your hard disk in your folder of choice after you successfully authenticate them. They should play without needing the disc.



    Thanks!

    DIGITAL COPY SUPPORT
  • genesis1949 Level 1 Level 1 (0 points)
    Hello,



    If the launcher isn’t working properly for you, you can also copy the movie files directly from the DVD. They are located in the WMV folder on the Digital Copy disc. Double-clicking on the either file should launch a window to enter your authorization code, or to begin playback of the movie if you have already successfully entered it. You can also drag and drop the files to your hard disk in your folder of choice after you successfully authenticate them. They should play without needing the disc.



    Thanks!

    DIGITAL COPY SUPPORT
  • koblescar Level 1 Level 1 (0 points)
    actually i just had this happen to me
  • dmorenos Level 1 Level 1 (0 points)
    I just bought the BlueRay combo of Iron Man 2 in SAM's club and got home to find the same reported problem (the code has already been used), already sent a message to the paramount guys.
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