15592 Views Previous 1 2 Next 23 Replies Latest reply: Nov 28, 2010 8:12 AM by Traci Bunkers Go to original post
I may have found a solution on my own.
Apple was of absolutely no help and after 90 minutes of doing the exact same things Epson had me do they told me it was a problem with Epson's drivers and it was their issue.
I was looking at the Epson website and saw their new printer, the Artisan 835, and saw the specs are almost identical to the 810. So I decided to again delete all the files I had and try downloading the drivers for the Epson Artisan 835 and install the printer using THOSE drivers.
Lo and behold, it now works! It prints w/o a problem, it seems to let me do two-sided printing, and it appears to be communicating w/o difficulty and printing w/o that **** error over and over.
We'll see if it holds up once I fully test all the functions but for now it is functional. Thanks for nothing Epson (and I did agree with Apple all along that it was Epson's problem, so perhaps Epson can get off their *** and fix this now).
I just bought an Artisan 835 and have the exact same problem.
Interestingly, I have 5 computers in the house. 3 Macs, with OS 10.5.8 print just fine as does a Windows 7 laptop. My main Mac, with 10.6.4 cannot print.
I've loaded and reloaded drivers to no avail. Hope this info is of some help to the smart guys.
If I may offer a suggestion: when I set up my 810, the included instructions for wireless were quite clear: you must use the USB cable initially - the installation process will begin and will inform you at some point to unplug the cable.
Hopefully Syd will be able to either confirm this or offer other instructions.
Skinner, I'm so thankful I found your thread. I recently upgraded my Mac notebook to the 10.6.5. Immediately after upgrading I noticed my Epson Artisan 810 no longer worked. I'm in the process of starting a business out of my house and MUST be able to print. I've been struggling with this problem all week & spent an hour and a half on the phone with Epson, until they told me to call Apple and see if they have advice. I'm scheduled to talk to Apple support tomorrow, but I know it will take at least an hour and will be very repetitive of everything I've done today. After searching forums & Google for related errors, I'm realizing this is a very common and major problem between Snow Leopard & several brands of printers (especially Epson).
I'm going to re-attempt to install the 835 driver, to see if it gets rid of the status error message (same as what you were receiving). I also could copy and see ink levels, print job would "start" and then "canceling" would appear... and then I received the error message: Error: /library/printers/epson/inkjetprinter2/filter/rastertoescpll.app/contents/MacOS /rastertoescpll failed
The purpose of my post though is to find out, *do you have multiple user accounts set up on your machine that's not working?* Also, *do you have File Vault turned on?* I too am completely wireless, but after talking to Epson, I'm wondering if there are additional factors causing the problem. For example I was able to install the Apple Software Update from the Admin account, but was never prompted to install it from the Main user account until I hardwired (USB) to the printer. Not that it helped, because I did the software upgrade for printer & it still gives me the raster... blah blah blah status error.
*I was also wondering if you're still using the 835 driver today* or if you were able to find another solution for the 810 driver.
Thanks for posting! I hope I'm able to print soon! Can't print shipping labels, packing lists, or invoices to customers until this is fixed.
I am completely stumped. I just uninstalled all Epson folders, printers, drivers, scan utilities, etc. Then I went to their support page & downloaded the printer driver for Artisan 835 (as Skinner recommended). I added the printer (& when prompted to do a software update for my printer, I declined). It didn't show up as an TCPIP option this time, only a Bonjour option, so I added it anyway (although I'm completely wireless). I went to print a file, and it worked! No error message. I don't know if I even want to talk to Apple tomorrow or talk to Epson again. They might just make things screwy again!!
Going to confirm I can copy, fax, scan. If everything works still, I'm sticking with the Artisan 835 driver!
Alan, did you get your mac w/ 105.8 to print? I just bought the Artisan 810,can get it to scan wirelessly, but not print. I called Epson tech support, and they said it was my router, which I don't think it is. If it can scan wirelessly, then it doesn't seem like it's the router. I'm about to take it back . . . Oddly enough, if I try to scan using the USB cable, I get an error. I can print using USB but scan wirelessly.