Previous 1 2 3 4 5 6 Next 84 Replies Latest reply: Feb 13, 2015 1:56 PM by mingdenasty Go to original post
  • scfpt Level 1 Level 1 (0 points)

    Is this for imap for POP3, I can not find the file you mentioned above.  I would really appreciate any help you can provide.  This is what I have when i follow your instructions

     

     

     

     

    Screenshot 2014-01-03 10.28.21.png

  • BDAqua Level 10 Level 10 (119,685 points)

    Hi Doreen,

     

    Have you logged into gMail via Webmail in a browser & enabled Settings>Forwarding POP& IMAP, then Enabled IMAP instead of POP?

    gMailEnableIMAP2.gif

  • cjshowstopper Level 1 Level 1 (0 points)

    Puli0003,

     

    Thank You I own a national IT company and nobody could figure this out good one you helped my company figure this out for a client of ours I dont think I have ever posted on this forum but I would like to show some appreciation your fix simple as it was worked to think we looked over that 5 times.

  • KMSquaredLLC Level 1 Level 1 (0 points)

    I have this exact thing. I see the "Sender Unknown" but every time I try to remove it it is still there. Help!

  • cjshowstopper Level 1 Level 1 (0 points)

    Hello

     

    I am not sure how your situation differs from the one that we had with a customer but I am more than willing to provide some tech support the easiest was for us to fix your issue or help with your issue is through remote session my company is Geeks For You you can google it to make sure we are legit. Other than that It would be hard without some screenshots.

  • NeilShapiro Level 1 Level 1 (25 points)

    The easiest way to fix that is if you have an email provider that allows a web interface. If so go to your email servermvia your browser, use the web interface to delete the broken message. Good luck.

  • mitnix6 Level 1 Level 1 (0 points)

    Apple this is just plain BS. Your Mail app doesn't show all emails. Your app has a bug. This thread has been going for over 3 years. You've released many updates and a major new OS X update in Mavericks. The problem persists and it's not acceptable. We rely on email for business. One missed email, or one responsed to too late can have a huge impact on peoples lives. I don't think it's too much to ask that we get to see all our emails. We must assume you do not wish to fix this. This happened to me twice yesterday and enough is enough.

     

    For anyone still unsure if this is a bug or not a bug, see my screen caps of my webmail and Mac Mail views. The red items are missing in Mac Mail. Perhaps if I tickle Mail just so, or slap it round the chops whislt giving it a kiss, the missing emails might show themsleves. But I have no time for such pandering.

     

    macmail-lost-email-issue.png

     

    https://plus.google.com/photos/104652710408188140649/albums/5997840229486789057

     

    So where to from here? I'll be looking in earnest for another email app solution asap.

  • mmarkidis1 Level 1 Level 1 (0 points)

    Dear MyLuxLife, you are a genius! Your solution fixed my problem also. Thank you.

    MyLuxLife wrote:

     

    I was having the same problem as listed in the original post.  Highlighting the mail account and selecting "Get Info" with a right click showed all the new messages on the server that were not showing up in my Mac mail inbox.  I saw one e-mail with "sender unknown". I deleted it from the server and all my new mail showed up right after the deletion. It seems one bad e-mail on the server can mess everything up.

  • Alburnm Level 1 Level 1 (0 points)

    Thank you!!! After a month of looking for solutions I ran across your comment:

     

    I was having the same problem as listed in the original post.  Highlighting the mail account and selecting "Get Info" with a right click showed all the new messages on the server that were not showing up in my Mac mail inbox.  I saw one e-mail with "sender unknown". I deleted it from the server and all my new mail showed up right after the deletion. It seems one bad e-mail on the server can mess everything up.

     

    Its a GREAT day now!!

  • Loopyllama Level 1 Level 1 (0 points)

    Highlighting Mail Account + Get info + delete "sender unknown" from server worked for me, too. 

  • O.Schaefer Level 1 Level 1 (0 points)

    Thank you, thank you, thank you. I've been going crazy with this for weeks now. Same problem. Only one account of three wouldn't retrieve mail, but iPhone and iPad working just fine. Web mail, just fine. Tried absolutely everything. I couldn't actually find any messages on the server that /looked/ corrupt, so ended up just deleting everything in my server inbox. Now it's working properly again, and the mysterious thousands of messages popping up in "Mail Activity" have disappeared. Very pleased. Thanks again.

  • Lord_Drregron Level 1 Level 1 (0 points)

    Fixed this problem on iphone 5.

     

     

    symptoms...

    Can create new and send ( successfully ).

    No new email appears - inbox remains empty

     

     

    email folders all present ( all empty )

     

     

    tried resetting iphone - no effect

    tried deleting email account and recreating - no effect

    tried removing iCloud - no effect.

     

     

    eventually, held finger on inbox for around 5 seconds - everything came back to life.

     

     

    hope this helps

  • Gary Howes Level 1 Level 1 (0 points)

    My problem is even weirder! I can not get Mail to show a particular email, but others are appearing. The email I am expecting is from a trusted source and I have had no trouble receiving it in the past until today. It has been sent to two different addresses of mine, and I can see it on the servers when I use "get info".

     

    I am able to download it to my iPad, just not to my iMac. I have tried all the solutions mentioned here, except removing the com.apple.mail.plist preference because that file does not appear in my library for some reason.

     

    Any ideas would be welcome.

  • BDAqua Level 10 Level 10 (119,685 points)

    Hi Gary, have you tried this?

     

    Safe Boot, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it completes.

     

    (Safe boot may stay on the gray radian for a long time, let it go, it's trying to repair the Hard Drive & clear caches.)

     

    Restart & open Mail, highlight that account & chose Rebuild from Mail's Mailbox menu item.

     

    If that fails...

     

    Make a new Smart Mailbox that only includes Unread Mails, do they show in that Smartbox?

  • Gary Howes Level 1 Level 1 (0 points)

    Thanks BDAqua but that didn't work. I set up the smart mailbox as you also suggested and the email did not appear. I can still see it on the server and I have received all the other emails shown, just this one email doesn't want to get delivered. Weird!

     

    It is a test email I created myself from a Wordpress blog that I have and I have always received them in the past, so it is not a "spam" issue.