3193 Views 3 Replies Latest reply: Oct 9, 2010 8:53 PM by Robert Chatfield
Welcome to the discussions!
Cable modems must be completely reset any time there is a change in the device that the modem is connected to. The reason for this is that the modem "remembers" the device. If you had the modem connected to the computer and did not fully reset the modem, it is still looking for the computer. When it does not find it, it will not connect. You need to make the modem "forget" the computer. Here's how:
Push the reset button on the modem
Power it off immediately
Pull the battery if it is easily accessible
Wait 30 minutes
Power off the AirPort Extreme and everything else as well.
Connect the Modem to the AirPort Extreme with the ethernet cable
Power up the modem first and let it run by itself for 4-5 minutes
Then power up the AirPort Extreme the same way
Then power up your other devices the same way
The modem should now associate with the AirPort Extreme so that you can configure it and obtain an internet connection.
Message was edited by: Bob Timmons