I can't activate my iPad

Just bought a new iPad but when I connected to iTune10.0.1.22, I got this message: 'We are unable to complete your activation at this time. Please disconnect your iPad from your computer and reconnect it later and we should be able to activate it. We apologize for the inconvenience this causes.' I've been trying this for 2 days. Please help?

IBM X61, Windows XP Pro

Posted on Oct 1, 2010 10:04 PM

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19 replies

Oct 3, 2010 4:48 AM in response to lllaass

Hi! Thanks! Yes, did tried to turn off my firewall and anit-virus program but still getting the same message. I'm from Hong Kong and yes iPads are officially being sold in here. I called local Apple support but they couldn't help. They said that it'd probably my iPad was locked for some reasons but I told them I did nothing...it was brand new, bought at an authorised reseller...Apple said that they'd call me again on Mon...

May 16, 2011 4:46 AM in response to Lawbut_jone

This is Pathetic!!!

i have ipad and iphone 3gs


both updated to newest software ... and both are stuck on stupid screen saying :


"we are sorry ,We are unable to complete your activation at this time."


This is a problem for me , and it seems that Apple does not get back to the customers . there for why does everyone buy these products if there no support!!!


i have diabled anti-virus - firewalls... and i still have this stupid problem... i tried on 2 different PC's both windows xp. both on different service providers... ( Telkom ADSL ) and (Neotel) both same problem ...

i have removed simcard from ipad... and still does not unlock...


Can anyone in Apple Support please tell me what is going on... or how i can unlock these iDevice's ???

Sep 20, 2011 7:57 PM in response to Lawbut_jone

I bought a 2nd hand IPAD 16gb 3g and also has same problem. First, no 3G service (though wifi, bluetooth, apps function well) and when i restore it could not be activated. Seems it happened both new or used one but only 3G model and FW4.3.3. So I believe this originate from OS problem not hardware issue.

The only solution is to replace by new one if your IPAD/Iphone is still under waranty according to feedback from authorized Apple service provider. Otherwise, throw it away!!!!


Searching but still not get efficient feedback from Apple.

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I can't activate my iPad

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