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Lawbut_jone Level 1 Level 1
Just bought a new iPad but when I connected to iTune10.0.1.22, I got this message: 'We are unable to complete your activation at this time. Please disconnect your iPad from your computer and reconnect it later and we should be able to activate it. We apologize for the inconvenience this causes.' I've been trying this for 2 days. Please help?

IBM X61, Windows XP Pro
Reply by lllaass on Oct 2, 2010 7:09 AM Helpful
You do have internet access right? You might want to play with your anti-virus and firewall setting. You say your are from HKSAR. Where is that? Has the iPad been released there?

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  • lllaass Level 10 Level 10
    You do have internet access right? You might want to play with your anti-virus and firewall setting. You say your are from HKSAR. Where is that? Has the iPad been released there?
  • Lawbut_jone Level 1 Level 1
    Hi! Thanks! Yes, did tried to turn off my firewall and anit-virus program but still getting the same message. I'm from Hong Kong and yes iPads are officially being sold in here. I called local Apple support but they couldn't help. They said that it'd probably my iPad was locked for some reasons but I told them I did was brand new, bought at an authorised reseller...Apple said that they'd call me again on Mon...
  • Lawbut_jone Level 1 Level 1
    I retried this morning and the activation was successful. Although I'm still not sure what happened, it seemed that Apple did something...unlocked my iPad?! Finally, I'm starting to use it now...One thing I'm disappointed is that Apple HongKong support promises to call me back today (Mon) to do some follow up but they still haven't called.
  • gongyuan Level 1 Level 1
    i met the same problem. Try to active ipad without SIM card inside, it will successful at once.
  • bdbaker Level 1 Level 1
    I removed the SIM card and it worked immediately. Thanks!
  • nguyenfromhochiminh city Level 1 Level 1

         Hi, I also having same problem, after hard reset, i cannot activate my ipad, i reinstalled itunes, and connect my ipad to itune but received " 'We are unable to continue with your activation at this time..". and Ipad automatically turn off , and then turn on repeat again and again. please help to solve this problem. thanks.

  • hgietz2010 Level 1 Level 1

    I have same problem.I tried without sim card but still the same problem.

  • promoweb Level 1 Level 1

    hi, i've had the same problem and i just resolved in this way.

    I've used ireb for windows... put my ipad in dfu mode e then in the tab "recovery mode loop fixer"

    select "set auto boot true"

    I've then just upgrade to 4.3.3 and magically activate.


    let me know...

  • Leoop Level 1 Level 1

    if I'm using OSX - any solution please?

  • outofhand1981 Level 1 Level 1

    This is Pathetic!!!

    i have ipad and iphone 3gs


    both updated to newest software ... and both are stuck on stupid screen saying :


    "we are sorry ,We are unable to complete your activation at this time."


    This is a problem for me , and it seems that Apple does not get back to the customers . there for why does everyone buy these products if there no support!!!


    i have diabled anti-virus - firewalls... and i still have this stupid problem... i tried on 2 different PC's both windows xp. both on different service providers... ( Telkom ADSL )  and (Neotel) both same problem ...

    i have removed simcard from ipad... and still does not unlock...


    Can anyone in Apple Support please tell me what is going on... or how i can unlock these iDevice's ???

  • vietkieukhongtien Level 1 Level 1

    I bought a 2nd hand IPAD 16gb 3g and also has same problem. First, no 3G service (though wifi, bluetooth, apps function well) and when i restore it could not be activated. Seems it happened both new or used one but only 3G model and FW4.3.3. So I believe this originate from OS problem not hardware issue.

    The only solution is to replace by new one if your IPAD/Iphone is still under waranty according to feedback from authorized Apple service provider. Otherwise, throw it away!!!!


    Searching but still not get efficient feedback from Apple.

  • rbrylawski Level 6 Level 6

    There have been issues with iTunes tonight.  If you don't get it up and running, you can of course throw it away, but please let someone know where you threw it, as once the servers are all up and online, activation should not be an issue.

  • vanda.dien Level 1 Level 1

    pls someone help me? i have the same issue, it cant connect to itunes now i got the same message again and again: we're sorry we are unable to continue with your activation at this time, please try again later or contact our customer care. what do i do?


    i need the files urgently as it is my proposal for writing assignments. i need a miracle for my ipad to work.

  • Helpfulapplelover Level 1 Level 1

    Just had this same issue - rebooted the Mac Air and the iPad is restored from the back up

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