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I can't activate my iPad

Just bought a new iPad but when I connected to iTune10.0.1.22, I got this message: 'We are unable to complete your activation at this time. Please disconnect your iPad from your computer and reconnect it later and we should be able to activate it. We apologize for the inconvenience this causes.' I've been trying this for 2 days. Please help?

IBM X61, Windows XP Pro

Posted on Oct 1, 2010 10:04 PM

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Posted on Oct 2, 2010 7:09 AM

You do have internet access right? You might want to play with your anti-virus and firewall setting. You say your are from HKSAR. Where is that? Has the iPad been released there?
19 replies

Oct 3, 2010 4:48 AM in response to lllaass

Hi! Thanks! Yes, did tried to turn off my firewall and anit-virus program but still getting the same message. I'm from Hong Kong and yes iPads are officially being sold in here. I called local Apple support but they couldn't help. They said that it'd probably my iPad was locked for some reasons but I told them I did nothing...it was brand new, bought at an authorised reseller...Apple said that they'd call me again on Mon...

Apr 24, 2011 8:52 PM in response to Lawbut_jone

Hi, I also having same problem, after hard reset, i cannot activate my ipad, i reinstalled itunes, and connect my ipad to itune but received " 'We are unable to continue with your activation at this time..". and Ipad automatically turn off , and then turn on again..it repeat again and again. please help to solve this problem. thanks.

May 16, 2011 4:46 AM in response to Lawbut_jone

This is Pathetic!!!

i have ipad and iphone 3gs


both updated to newest software ... and both are stuck on stupid screen saying :


"we are sorry ,We are unable to complete your activation at this time."


This is a problem for me , and it seems that Apple does not get back to the customers . there for why does everyone buy these products if there no support!!!


i have diabled anti-virus - firewalls... and i still have this stupid problem... i tried on 2 different PC's both windows xp. both on different service providers... ( Telkom ADSL ) and (Neotel) both same problem ...

i have removed simcard from ipad... and still does not unlock...


Can anyone in Apple Support please tell me what is going on... or how i can unlock these iDevice's ???

Sep 20, 2011 7:57 PM in response to Lawbut_jone

I bought a 2nd hand IPAD 16gb 3g and also has same problem. First, no 3G service (though wifi, bluetooth, apps function well) and when i restore it could not be activated. Seems it happened both new or used one but only 3G model and FW4.3.3. So I believe this originate from OS problem not hardware issue.

The only solution is to replace by new one if your IPAD/Iphone is still under waranty according to feedback from authorized Apple service provider. Otherwise, throw it away!!!!


Searching but still not get efficient feedback from Apple.

Sep 28, 2011 8:01 PM in response to Lawbut_jone

pls someone help me? i have the same issue, it cant connect to itunes now i got the same message again and again: we're sorry we are unable to continue with your activation at this time, please try again later or contact our customer care. what do i do?


i need the files urgently as it is my proposal for writing assignments. i need a miracle for my ipad to work.

I can't activate my iPad

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