9 Replies Latest reply: Oct 3, 2010 11:05 AM by rccharles
bnewcol Level 1 Level 1
On my work computer, an old desktop Mac, with 10.4.11, I download the docx converter today to open a docx attachment i had received in an email (a doc I expected, from a friend). After the converter downloaded, the email attachment opened fine, then the microsoft updater opened saying it needed to update the converter. I started it, but it looked like the same window as installing the converter, so i stopped the update. I then realized what it was trying to do and in the dock saw an icon for Microsoft Updater, opened it, and asked it to look for updates. It came up with 11.6 update. I downloaded that, when it finished, went to install and when it said it was installing 1039 items I thought that was crazy, not what I was looking for, so I stopped that as well. After that, I tried to open Word using the icon in my dock, nothing happened, same with Entourage and Excel, none of them worked. The icons are there, but you click on them and nothing happens. I searched in the Microsoft folder and all other files are there, border art, etc but in the Startup folder in Microsoft, the Word and Excel folders are empty, no .exe file or Icons. I thought it got screwed up with me stopping the update installs, so I reinstalled both updates, they installed fine, even the 11.6 Office update "found" the software it needed to update said it was successful, no errors in either install. I restarted the computer and still, nothing. I called Microsoft for Mac tech support, they did not know where they went, suggested I reinstall from the CD. Problem is, our CD drive doesn't work. And I understand I can't do a system restore because we have 10.4.11 and time machine (or whatever it is called) is avail in 10.5 on. I was wondering if I uninstall both updates, would I get the exe files back? I did a search of the whole computer for the files with tech support, they aren't there. I was thinking maybe something in the docx converter disabled the 2004 exe files because maybe it is for 2008 and so now the apps are looking for 2008 exe? I don't know, I'm no expert, just trying to figure out which thing screwed everything up and how to get it all back. Help!

mbp intel dual core, Mac OS X (10.4.8)
Solved by Klaus1 on Oct 2, 2010 2:04 AM Solved
Your error was in stopping updates while they were installing - NEVER interrupt an install.You will now have to re-install the Office 2004 suite and run all updates again, as Microsoft do not make Combo updaters.
Reply by rccharles on Oct 2, 2010 10:44 AM Helpful
Sorry for the confusion. Here is the post again.I suggest you remove MS Office then re-install as suggested in previous tool.You need to navigation this folder path. Notice the / separates folders.Read /Applications/Microsoft Office 2004/Additional Tools/Remove Office/Remove Office Read Me.htmlHere is the delete tool Run:/Applications/Microsoft Office 2004/Additional Tools/Remove Office/Remove OfficeDo NOT quit in middle of run.--------You may need to upgrade to the lastest version of Tiger.Enable mounting of remote CD/DVDs http://hints.macworld.com/article.php?story=2009012605560521

All replies

  • Klaus1 Level 8 Level 8
    Your error was in stopping updates while they were installing - NEVER interrupt an install.

    You will now have to re-install the Office 2004 suite and run all updates again, as Microsoft do not make Combo updaters.
  • rccharles Level 6 Level 6
    expertise.classicmacos
    Classic Mac OS
    I suggest you remove MS Office then re-install as suggested in previous tool.

    Read:
    /Applications/Microsoft\ Office\ 2004/Additional\ Tools/Remove\ Office/Remove\ Office\ Read\ Me.html

    Run:
    /Applications/Microsoft\ Office\ 2004/Additional\ Tools/Remove\ Office/Remove\ Office

    Do NOT quit in middle of run.

    Robert
  • bnewcol Level 1 Level 1
    Thank you for your reply. Our cd drive doesn't work, so we will have to come up with other ways to install again, which I think I have.
    So even tho the install says it was successful the second time I installed it, that didn't clear up whatever I had done to it by stopping it the first time I installed it?
  • bnewcol Level 1 Level 1
    I understand now not to quit in the middle of a run.
    Since our disk drive doesn't work, I was thinking of installing the software onto an external hard drive using another computer, and then plugging external hide drive into that computer and grabbing it from there, do you think I can install that way?

    Message was edited by: bnewcol
  • bnewcol Level 1 Level 1
    Those links you list don't have the whole address in and are not intereactive, so i am not sure what the rest of the address is to put in the browser
  • rccharles Level 6 Level 6
    expertise.classicmacos
    Classic Mac OS
    Sorry for the confusion. Here is the post again.

    I suggest you remove MS Office then re-install as suggested in previous tool.

    You need to navigation this folder path. Notice the / separates folders.
    Read
    /Applications/Microsoft Office 2004/Additional Tools/Remove Office/Remove Office Read Me.html

    Here is the delete tool Run:
    /Applications/Microsoft Office 2004/Additional Tools/Remove Office/Remove Office

    Do NOT quit in middle of run.

    --------

    You may need to upgrade to the lastest version of Tiger.
    Enable mounting of remote CD/DVDs
    http://hints.macworld.com/article.php?story=2009012605560521
  • bnewcol Level 1 Level 1
    I thought that it might be a folder path and not a web address. OK...well, I have to find a way to get it installed, a work around from a broken CD drive. Thank you.
  • bnewcol Level 1 Level 1
    Duh, I just saw your link to the remote cd article, will read and many thanks!
  • rccharles Level 6 Level 6
    expertise.classicmacos
    Classic Mac OS
    bnewcol wrote:
    I understand now not to quit in the middle of a run.
    Since our disk drive doesn't work, I was thinking of installing the software onto an external hard drive using another computer, and then plugging external hide drive into that computer and grabbing it from there, do you think I can install that way?

    I do not think this would work with M$ Office. MS places the software all over the startup disk. You never know with M$ software, they avoid mac os conventions & invent their own.

    There is a way of creating a virtual cd/dvd.

    Here is what I tried for a music cd.

    Macintosh-HD -> Applications -> Utilities -> Disk Utility

    file > new > disk image from folder

    navigate to the cd/dvd image
    !http://farm5.static.flickr.com/4089/5047582739_743c03d611.jpg"!

    save as read-only:

    !http://farm5.static.flickr.com/4148/5047582883_36c3d28a1d.jpg!

    This will create a dmg file. Place on attached external hd. To mount, double click on the dmg file.

    You should be able to install as normal.

    Robert