Arcade99
Level 1 (10 points)

Q: HDMI Handshake problems every 20 - 30 minutes - Color Inversion Issue

Dear all,

I used the old ATV for a long time and never had problems with it. Yesterday my new ATV 2 arrived. The setup was very easy but after a few minutes a problem with HDMI Handshake occurred and repeats at least every 20-30 minutes:

I get a green screen for one or two seconds and then the picture appears again with some kind of inverted colors.

I use a Philips 40 inch 7664 LED LCD with the newest firmware installed.

Any idea what I could to to fix this issue?

Thanks

<Thread Title Amended by Host>

iMac (late 2009), Mac OS X (10.6.4)

Posted on Jan 5, 2011 5:57 AM

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Arcade99

Q: HDMI Handshake problems every 20 - 30 minutes - Color Inversion Issue

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  • by mprefect2,

    mprefect2 mprefect2 Nov 23, 2010 11:08 AM in response to ancrix
    Level 1 (0 points)
    Nov 23, 2010 11:08 AM in response to ancrix
    After my update to OS 4.1 nothing changed in behaviour. Green Screen after every 10 - 30 minutes with my Philips 9604 ;-((

  • by nomawie23,

    nomawie23 nomawie23 Nov 23, 2010 1:04 PM in response to mprefect2
    Level 1 (0 points)
    Nov 23, 2010 1:04 PM in response to mprefect2
    Time is over...

    My Apple TV goes back tomorrow!!
    I would all of you advise to give it back... Money is the only language that Apple speaks

  • by Joël Huxtable,

    Joël Huxtable Joël Huxtable Nov 23, 2010 6:42 PM in response to Arcade99
    Level 1 (19 points)
    Mac OS X
    Nov 23, 2010 6:42 PM in response to Arcade99
    I don't get inverted colors, but usually have black screen for extended periods when switching inputs. Once I can see ATV 2 content, it is sometimes snowy or the image flashes green and/or full screen snow. It can run for hours OK, then start scrambling the image.

  • by NormNL,

    NormNL NormNL Nov 24, 2010 12:35 AM in response to Joël Huxtable
    Level 1 (0 points)
    Nov 24, 2010 12:35 AM in response to Joël Huxtable
    Can you contact apple by email, or do you always have to call them for a problem like this?

    I bought the ATV2 in Germany, but I'm using it in Holland where the device isn't out yet. So I'm guessing that calling Apple in Holland won't be very useful. Any idea how I can send the product back? Or complain like **** to Apple?

    edit: Ha! The ** should have been h e l l, indeed a very naughty word!

    Message was edited by: NormNL

    Message was edited by: NormNL

  • by gordoncj82,

    gordoncj82 gordoncj82 Nov 24, 2010 12:50 AM in response to Arcade99
    Level 1 (0 points)
    Nov 24, 2010 12:50 AM in response to Arcade99
    I have the same issue (Phillips 42PF9966/98).
    So disappointed apple cant take 5min to provide an update regarding this. I'm was such a big Apple fan. Have every Apple product under then sun. Cant believe I'm going to have to return this. Poor form Apple.

  • by Antonio Palluan,

    Antonio Palluan Antonio Palluan Nov 24, 2010 3:24 AM in response to Arcade99
    Level 1 (5 points)
    Nov 24, 2010 3:24 AM in response to Arcade99
    New Sony flat tv here, same issue

  • by nicor2k,

    nicor2k nicor2k Nov 24, 2010 2:22 PM in response to dwagner1270
    Level 1 (0 points)
    Nov 24, 2010 2:22 PM in response to dwagner1270
    Did the new software update from today/yesterday (http://www.computerhilfen.de/info/apple-tv-software-update-fehler-und-farb-probl eme-behoben.html) change anything with you? After the update I didn't get the "green screen" anymore, but will continue testing tomorrow!

  • by Chill1977,

    Chill1977 Chill1977 Nov 24, 2010 2:33 PM in response to nicor2k
    Level 1 (0 points)
    Nov 24, 2010 2:33 PM in response to nicor2k
    No luck for me unfortunately. Still the same

  • by anger232,

    anger232 anger232 Nov 24, 2010 2:46 PM in response to Arcade99
    Level 1 (0 points)
    Nov 24, 2010 2:46 PM in response to Arcade99
    Just got my Apple TV delivered today.

    Updated to latest firmware but no luck.
    30 minutes later colors inverted with green background

    Really disappointed.
    Come on apple you gotta fix this.

    Philips 32inch 9604 LCD with latest firmware.

  • by SunDevilPilot,

    SunDevilPilot SunDevilPilot Nov 24, 2010 3:05 PM in response to anger232
    Level 1 (10 points)
    Nov 24, 2010 3:05 PM in response to anger232
    I had almost given up on my Apple TV (Ver 2) due to the green screen issue. I have a Panasonic Plasma, the commercial version with no tuners. I had to add the HDMI connection card to the Plasma as the display did not come with HDMI connectivity. Upon first hookup the screen was green. I tested my Blu-Ray player and a photo frame that output HDMI. All were green so I moved on to the cable or the TV itself as the problem. Tried a different cable with green results. So......

    I pulled the HDMI Card from my TV, moved it to a different slot, and made another attempt. Results were a perfect picture with no link issues.....

    Not sure why the plasma did not like the HDMI blade in slot 1 but it works perfect in slot 2.

    My plasma is a Panasonic TH-42PH9UK.

    While I did get the HDMI working it would have been nice for Apple to have a component output on the Apple TV. This would have allowed me to get it up and running sooner with less of a bad taste in my mouth. I believe they went HDMI for copy-protection issues.

    After I got it all sorted out I really like the Apple TV. Adds a lot to the connectivity of my sound system, laptop, iPhone.

    Phil

  • by Ptrotsky,

    Ptrotsky Ptrotsky Nov 24, 2010 5:23 PM in response to SunDevilPilot
    Level 1 (0 points)
    Nov 24, 2010 5:23 PM in response to SunDevilPilot
    Mine is working great! Using a Bose system. Apple TV2 HDMI runs thru the Bose and the HDMI out to Olevia HDMI Input. Olevia is about two years old. Just rented a movie- started very very quickly and running smoothly.

  • by Ptrotsky,

    Ptrotsky Ptrotsky Nov 24, 2010 6:50 PM in response to mprefect2
    Level 1 (0 points)
    Nov 24, 2010 6:50 PM in response to mprefect2
    Mine is working great! Using a Bose system. Apple TV2 HDMI runs thru the Bose and the HDMI out to Olevia HDMI Input. Olevia is about two years old. Just rented a movie- started very very quickly and running smoothly.

    imac + emac   Mac OS X (10.6.5)   3 iphones, apple TV2  

  • by votorola,

    votorola votorola Nov 24, 2010 11:10 PM in response to Ptrotsky
    Level 1 (0 points)
    Nov 24, 2010 11:10 PM in response to Ptrotsky
    returned mine 2 days ago, because I tried everything and nothing worked, have a Philips TV, I returned it in London and it seemed that the stuff had never heard of something like that, apple should make their people ware of that. They were nice and friendly but had no idea that such a problem exists. I probably will get it again if apple resolves this issue but for now it dosen`t make sense, sad...

  • by nicor2k,

    nicor2k nicor2k Nov 25, 2010 2:19 AM in response to dwagner1270
    Level 1 (0 points)
    Nov 25, 2010 2:19 AM in response to dwagner1270
    Even with fresh update firmware version 4.1 the green screen appears


    Image:
    http://www.computerhilfen.de/screens/9/7/screenshots/Apple-TV-Colour-Problem

  • by Atwin,

    Atwin Atwin Nov 25, 2010 2:46 AM in response to Arcade99
    Level 1 (0 points)
    Nov 25, 2010 2:46 AM in response to Arcade99
    I have the same problem: my setup is an Apple TV 2010 with a Philips 42pfl9664 hd tv.

    After some time; I guess about half an hour it each time messes up the colors. First a green screen and then magenta and cyan or something like that. Actually the same colors as in the previous Apple TV logo!:

    http://www.halfvalue.com/apple_tv.jpg

    This renders the Apple TV useless besides trying it out a little. I'm allready anoyed with it after a day so I'l hope there will be a software fix soon. iOS 4.2.1 (or 4.1 as the Apple Tv says) didn't fix this
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