Arcade99
Level 1 (10 points)

Q: HDMI Handshake problems every 20 - 30 minutes - Color Inversion Issue

Dear all,

I used the old ATV for a long time and never had problems with it. Yesterday my new ATV 2 arrived. The setup was very easy but after a few minutes a problem with HDMI Handshake occurred and repeats at least every 20-30 minutes:

I get a green screen for one or two seconds and then the picture appears again with some kind of inverted colors.

I use a Philips 40 inch 7664 LED LCD with the newest firmware installed.

Any idea what I could to to fix this issue?

Thanks

<Thread Title Amended by Host>

iMac (late 2009), Mac OS X (10.6.4)

Posted on Jan 5, 2011 5:57 AM

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Arcade99

Q: HDMI Handshake problems every 20 - 30 minutes - Color Inversion Issue

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  • by Louiecypher,

    Louiecypher Louiecypher Nov 29, 2010 2:01 PM in response to Arcade99
    Level 1 (10 points)
    Nov 29, 2010 2:01 PM in response to Arcade99
    I really had hopes that the update would fix this (4.2.1). It didn't. I'm really close to throwing the Apple TV out the window.
    I mean, 26(and counting) pages and not one post from an Apple tech or engineer. Pathetic.
    Man up, Apple, admit there's a problem and get it fixed.

  • by javier1968,

    javier1968 javier1968 Nov 29, 2010 3:14 PM in response to Arcade99
    Level 1 (0 points)
    Nov 29, 2010 3:14 PM in response to Arcade99
    Such a shame, I will need to send it back tomorrow, it just does not work with my Sony Bravia and not is not the TV fault, I had the ATV1 connected for a couple of years and never had a problem, is this how early adopters get rewarded? bye bye ATV2 it has been like hanging out with the wrong crowd, welcome back ATV1 my good old friend.

  • by xbbdc,

    xbbdc xbbdc Nov 29, 2010 7:10 PM in response to Arcade99
    Level 1 (0 points)
    Nov 29, 2010 7:10 PM in response to Arcade99
    anyone know what the return policy is on the atv2? i'd like to get my money back and then just buy the roku xds - http://www.roku.com/roku-products#2

  • by Claire M,

    Claire M Claire M Nov 29, 2010 7:20 PM in response to xbbdc
    Level 1 (0 points)
    Nov 29, 2010 7:20 PM in response to xbbdc
    Good luck talking with anyone ... but here's their URL:

    http://store.apple.com/us/help/returns_refund?mco=MTkyMjY2MjE

  • by arraez,

    arraez arraez Nov 30, 2010 1:54 AM in response to Arcade99
    Level 1 (0 points)
    Nov 30, 2010 1:54 AM in response to Arcade99
    I have SONY KDL-40P3600.

    This is horrible!! I can't see a movie decently.

    Apple, ATV2 UPDATE NOW!!!

  • by Marcus Schmahl,

    Marcus Schmahl Marcus Schmahl Nov 30, 2010 6:54 AM in response to Arcade99
    Level 1 (4 points)
    Apple Watch
    Nov 30, 2010 6:54 AM in response to Arcade99
    Apple support in Germany gave me a direct email address of a person, who is involved into this case, and i received a case number, if i have questions, or problems again...
    BUT now they doesn't answer my emails... hmmm... strange!

    i think the problem is very difficult to solve, or even they can't solve it, but doesn't want to tell it!

    i really like the concept and i really want to have a machine like atv2 on my tv (my home is fully equipped with apple hardware, so i don't want to have different components, or PLEASE GIVE ME A BETTER SOLUTION! ).

    it's a strange situation, because this thread is sooooo huge!!!!
    i've never seen such a response on an error like this AND no answer of an engineer.

    I think i will send it back and wait for a solution.

  • by Antonio Palluan,

    Antonio Palluan Antonio Palluan Nov 30, 2010 7:06 AM in response to Arcade99
    Level 1 (5 points)
    Nov 30, 2010 7:06 AM in response to Arcade99
    Hello! Just spoke with Italian customer care... They are "aware" of the issue and It's "under investigation", they asked me to provide the TV model and the brand of the HDMI cable... So, they admit the problem...let's hope It'll be fixable via software....but I doubt... Let's see...

  • by RR,

    RR RR Nov 30, 2010 1:37 PM in response to dwagner1270
    Level 1 (115 points)
    Nov 30, 2010 1:37 PM in response to dwagner1270
    I gave Apple support a call today, was having many of the problems people here reported and not getting anywhere. The person I spoke today, Josh, in the US Apple care area, was fantastic. Basically everyones problem is different and you need to find out what that is. In my case was interference with another device, but the best part was that he took a rational approach to solving this issue. I admit I was lucky but this now works for me.

  • by xbbdc,

    xbbdc xbbdc Nov 30, 2010 1:44 PM in response to RR
    Level 1 (0 points)
    Nov 30, 2010 1:44 PM in response to RR
    RR,

    can you please explain what your exact issue was and what was done? maybe it can help everyone else...

  • by soulsoles,

    soulsoles soulsoles Nov 30, 2010 4:41 PM in response to Diaul
    Level 1 (0 points)
    Nov 30, 2010 4:41 PM in response to Diaul
    Diaul wrote:
    This is likely going to be the first Apple product I will return! Really disappointed!

    first Apple product i have returned! bummed!

  • by dadudeness,

    dadudeness dadudeness Nov 30, 2010 11:10 PM in response to RR
    Level 1 (0 points)
    Nov 30, 2010 11:10 PM in response to RR
    Almost definitely I can exclude it's something like an interference in my case but I disconnected everything but the antenna and the ATV2 to be sure. It turned green again right after fireing it up.

    Actually, the ATV2 is the only device connected to my TV set via HDMI.

  • by Ptrotsky,

    Ptrotsky Ptrotsky Dec 1, 2010 5:28 AM in response to dadudeness
    Level 1 (0 points)
    Dec 1, 2010 5:28 AM in response to dadudeness
    Green? Yours turns green. Mine has never turned green and it works just fine. Time for a recall for you guys!

  • by Mats Liljedal,

    Mats Liljedal Mats Liljedal Dec 1, 2010 8:49 AM in response to Ptrotsky
    Level 1 (0 points)
    Dec 1, 2010 8:49 AM in response to Ptrotsky
    Dear Ptrotsky,
    I still love to hear that your ATV2 just works fine but please take notice of that hundreds (or more likely even thousands) of ATV2 customers using Philips, Sonys and a few other TV brands are having massive problems with the ATV2 and the HDMI connection. That is what this thread is about and I'm afraid there is nothing you can do about it. Or do you have an idea?

  • by ancrix,

    ancrix ancrix Dec 1, 2010 9:06 AM in response to Arcade99
    Level 1 (0 points)
    Dec 1, 2010 9:06 AM in response to Arcade99
    Today i received my 2nd ATV, and same problem.

  • by Millriver,

    Millriver Millriver Dec 1, 2010 10:41 AM in response to Arcade99
    Level 1 (0 points)
    Dec 1, 2010 10:41 AM in response to Arcade99
    Dear Apple,
    you have a problem with ATV2 connecting via HDMI see thread on your wed site: http://discussions.apple.com/thread.jspa?threadID=2600405&start=0&tstart=15
    Please arrange for my ATV2-SN DCYDPN2XDDR5 that was connected to a Philips 42PFL8694H/12 (That can be added to the list below) to be collected and refunded or fix the problem.
    Regards
    Milriver

    Philips 32PFL7404Philips 32PFL8404Philips 32PFL9604Philips 32PF9966Philips 37PFL5604Philips 37PFL8404Philips 37PFL9604Philips 40PFL7664 Philips 40PFL9704Philips 42PFL7404Philips 42PFL8404Philips 42PFL8654Philips 42PFL8684Philips 42PFL9664Philips 42PF9966/98Philips 46PFL9704Philips 47PFL5604Philips 47PFL7864Philips 56PFL9954Samsung UE55C6005Sony Bravia KDL-22EX302Sony Bravia KDL-26EX302USony Bravia KDL-32EX402Sony Bravia KDL-32S5600Sony Bravia KDL-37EX402Sony Bravia KDL-37P3600Sony Bravia KDL-37S5500Sony Bravia KDL 40BX400Sony Bravia KDL-40EX402Sony Bravia KDL-40EX401U 40Sony Bravia KDL-40EX600LEDSony Bravia KDL-40NX500Sony Bravia KDL-40P3600Sony Bravia KDL-40S5500Sony Bravia KDL-40S5650Sony Bravia KDL-40S550Sony Bravia KDL-37S500Sony Bravia KDL-40W2000Sony Bravia KDL-52XBR4Sharp Aquos LC32GD6UViewSonic N3250
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