Q: HDMI Handshake problems every 20 - 30 minutes - Color Inversion Issue

Hi there, i bought 3 ATV2's i germany and the 1st i plugged in started to go weird in 10 min, green screen and you know the rest, i plugged in the 2nd and it worked fine for about 30 min then the same.
i have tried new HDMI cables V1,4 and V1.3 same same..... tried HDMI splitter, HDMI port 3 and all other HDMI ports with the same results on my PHILIPS 56PFL9954H/12.
i havent even unpacked the 3rd on i'm sure it have the same problem.
now the interesting thing, i plugged the first one in to my other philips tv and the same problem !!
if my tv should have problems the problem should show at the same cycles no matter witch one i have plugged in but the first one goes weird in 10 min the second goes weird in 30 min.( you can set your watch with it)
i'm sure ATV2 has a serious problem !! Apple is in position to solve this, so please apple let us know whats going on!! i would hate to be forced to send them back, its a fantastic product!!
just make it work as it should!!

Apple, please. Upgrate this problem.

I call every times, and only recived excuses.

(ATV2 and Sony KDL40P3600)

Thanks.

Looking thru all 28 pages and counting pages, it seems that all (?) posts on this problem are coming from Europe and all to do with Sony and Philips FPTVs. Is this a PAL related issue? Is there anyone in an NTSC region having this problem?
Here in Japan where we use NTSC like in the US, my new Toshiba Regza does not show this problem at all.

Yet another person here with this problem.

I bought my Apple TV in the US, but live in the UK and have a Philips 42PFL7404H.

I thought I was the only one!

Apple are reading these threads. I know because my last post on a thread I started on this subject, was removed. So, to show the moderators that I'm not just being emotional (and why not???) I will stick to the theme of technical discussion. My ATV2 is interfaced with a Sony Bravia, and like the many here who have asked for advice, let me ask my peers for help ... the experts are, I am sure, working hard behind the cone of silence, to resolve our problems. So, peers, is there anything new I can try? I have my ATV2 and TV linked by HDMI cable ... the Apple Airport wireless is brilliant in all ways ... what can I try to make this work ...?

There's no point talking about PAL/NTSC/SECAM when it comes to HD content

Many things have been tried, unfortunately there is no fix until an update.

Things that seem to improve the problem for me are as follows

1 - a complete power off of apple tv and tv,

2. unplugging from mains, waiting thirty seconds or so

3. plug tv in and switch on

4. plug apple tv on and allow to go through startup sequence.

it is important to switch on apple tv after the tv.

using this method I can get through a movie 50% of the time, although sometimes it just comes back quickly.

Otherwise the only option is using your tv control to switch hdmi inputs eg from hdmi 1 to hdmi 2 and back again. I have become quite quick at this.

These are not fixes though, and I hope I am not misplacing my faith in apple by hanging on to this product.

I don't think my problem is as severe as many discussed here.

I have my ATV running into my Sony Amp which then connects to an LG HDTV all via HDMI connections. About one out of three times the ATV fails to connect with the Sony and I have to hard reboot the ATV. My DirecTV DVR and PS3 are connected in the same way to the amp/television and have never ever had any problems. I've tried several HDMI cables but no joy.

Hope Apple can fix this soon. Even with the reboot, the device is great for watching Netflix.

With all the understanding I have about the shortcomings and anxiety of the decribes problems I must say that the ONLY way to address this problem towards Apple is

http://www.apple.com/feedback/appletv.html

However I agree Apple must change its policy on staying shut when problems are obvious. Alt least tell your customers something like: problem acknowledged - fix will come out soon. That will help all the otherwise frustrated customers and stop them from badmouthing the product.

Again hit their feedback site as often as you can.

I have a Samsung LNT4665F, routing the HDMI through an Onkyo TX-SR806. It rarely ever loses the handshake unless it goes to sleep. I have to pull the plug and reboot the Apple TV box about 1 in 4 times when I wake it up from sleep.

I have a Sony Bravia KDL-V32XBR1 and Apple TV 2, both bought and used in the US.

About half the time the devices will not connect without a hard boot of the Apple TV.

Yes, that is what I would have thought too—HD TV doesn't use these standards but why are all the complaints from the regions of the world that are PAL/SECAM—because the Apple TV2 is only sold in those regions and the US? But why no complaints that I can see at a glance from the USA? Is there anyone on this list using the ATV2 in the USA or an NTSC region with this problem?
My AppleTV2 was bought in Hawaii and has no problem on the Regza—glad now that I did not buy the Bravia.
Hope you get it sorted by Apple. And then they can move onto fixing the slight problem with a frame dropping every 30 or so seconds!

There are some US users on the site, but what we have here is an incompatibility between the hdmi out chip of apple, and the hdmi in chip on the Philips /Sony. Both manufacturers design tv's in Europe for the European Market. Philips semiconductor, now known as NXP are a huge chip supplier in Europe, not so big in the US, and make HDMI receivers and transmitters. It is probably something like this that causes the problem to bias in Europe, and why it didn't show up in Apples production testing.

Just a hypothesis.

I've got the issue in the US on a 32" Sharp Aquos.

My frequency of issue is in the 4 - 6 hour range vs. every 20 - 30 minutes.

Pulling the HDMI cable out and putting it back in causes the HDMI to re-sync and temporarily fixes the problem. Hardly a long term solution, but at least makes the product usable for a while.

Just submitted my feedback as a bug report.

http://www.apple.com/feedback/appletv.html

Hopefully if enough of us complain something might happen.
We want at least an official response.

Since this thread is getting no results we should try other ways of getting Apple's attention.

Going public should definitely shake them up a bit.
But that would be the next step.