Arcade99

Q: HDMI Handshake problems every 20 - 30 minutes - Color Inversion Issue

Dear all,

I used the old ATV for a long time and never had problems with it. Yesterday my new ATV 2 arrived. The setup was very easy but after a few minutes a problem with HDMI Handshake occurred and repeats at least every 20-30 minutes:

I get a green screen for one or two seconds and then the picture appears again with some kind of inverted colors.

I use a Philips 40 inch 7664 LED LCD with the newest firmware installed.

Any idea what I could to to fix this issue?

Thanks

<Thread Title Amended by Host>

iMac (late 2009), Mac OS X (10.6.4)

Posted on Jan 5, 2011 5:57 AM

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Q: HDMI Handshake problems every 20 - 30 minutes - Color Inversion Issue

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  • by dwagner1270,

    dwagner1270 dwagner1270 Oct 5, 2010 1:20 PM in response to Globe&Trotter
    Level 1 (0 points)
    Oct 5, 2010 1:20 PM in response to Globe&Trotter
    Anybody else been contacted by Apple regarding this issue?
    I received a mail today asking me for further details about my setup.

    Looks like this thread has come to Apple's attention. Good news!
  • by rainy82,

    rainy82 rainy82 Oct 5, 2010 1:29 PM in response to dwagner1270
    Level 1 (0 points)
    Oct 5, 2010 1:29 PM in response to dwagner1270
    Received (and answered) an e-mail from Apple, too. Let's see what they can do about it.
  • by Arcade99,

    Arcade99 Arcade99 Oct 5, 2010 1:58 PM in response to dwagner1270
    Level 1 (10 points)
    Oct 5, 2010 1:58 PM in response to dwagner1270
    They contacted me too. Fast reaction of Apple.
  • by wouter88,

    wouter88 wouter88 Oct 5, 2010 1:51 PM in response to Arcade99
    Level 1 (0 points)
    Oct 5, 2010 1:51 PM in response to Arcade99
    I'm having the same problem. Received my Apple TV today and tried on serval different SONY tv's (1 LED and 2 LCD tv's), different HDMI cables, different power suplies.. But always the same problem. Screen becomes pink or other weird blue color or screen goes black (losing hdmi connection) for some minutes. This is very frustrating for the first time use. I hope you, Apple, wil fix this soon with an update..

    Wouter
  • by TKanne,

    TKanne TKanne Oct 6, 2010 12:29 AM in response to Arcade99
    Level 1 (0 points)
    Oct 6, 2010 12:29 AM in response to Arcade99
    I contacted the support as well, forwarded the thread at fscklog.com and got the answer that they'll contact me if they get news.
    By the way, a suggestion of the Apple Support was to reset the box. I did and yesterday I didn't have this problem for approx. 20 min. No chance to test longer, but perhaps this could be an option for all of us.
  • by Arcade99,

    Arcade99 Arcade99 Oct 6, 2010 1:12 AM in response to TKanne
    Level 1 (10 points)
    Oct 6, 2010 1:12 AM in response to TKanne
    I guess a reset is the standard recommendation of every support of any company and almost every issue

    In this case it didn't help because I tried that too.
  • by nomawie23,

    nomawie23 nomawie23 Oct 6, 2010 1:31 AM in response to Arcade99
    Level 1 (0 points)
    Oct 6, 2010 1:31 AM in response to Arcade99
    You can stop to search for a solution / workaround by playing with settings on AppleTV. We have to wait for a Firmware update. Maybe you will have luck by changing the setup e.g. using HDMI Splitter, loop He signal through a Receiver etc. Something that has influence on the HDMI signal
  • by rainy82,

    rainy82 rainy82 Oct 6, 2010 1:35 AM in response to Arcade99
    Level 1 (0 points)
    Oct 6, 2010 1:35 AM in response to Arcade99
    That's what they told me to do as well (on Saturday). Actually, they didn't just want me to reset the ATV but also to restore it. Did so. The only thing restoring the device (means the ATV loading the firmware from the web and then installing it) lead to was that the "TV shows" column was/is gone. I know it doesn't work yet here in Germany, but that does not mean that I don't want that feature to be shown. So, my ATV since then just says Movies - Internet - Computer - Settings. And, of course, that did not fix the issue with the cyan/pink screen. So: Big hooray to the support! :-/
  • by nomawie23,

    nomawie23 nomawie23 Oct 6, 2010 1:49 AM in response to rainy82
    Level 1 (0 points)
    Oct 6, 2010 1:49 AM in response to rainy82
    It Sems like the Apple engineers contacted everyone in this thread who is affected by this Problem. So Why should the Apple Support have a solution if Even the engineers don't have One??? (I hatte Auto correction on my iPhone)
  • by apfel_baum,

    apfel_baum apfel_baum Oct 6, 2010 1:50 AM in response to Arcade99
    Level 1 (0 points)
    Oct 6, 2010 1:50 AM in response to Arcade99
    I'm having the same problem exactly as described with a Philips 42PFL7404H and the ATV2. Screen turns green, then I get an inverted picture. Happens every 20-30 minutes...

    I never had a problem like that with any other device that I connected w/ HDMI to my TV set.

    I suppose Apple needs to come out with a firmware update very quickly.
  • by Merged Content 1,

    Merged Content 1 Oct 6, 2010 2:23 AM in response to Arcade99
    Level 6 (11,040 points)
    Oct 6, 2010 2:23 AM in response to Arcade99
    Hi everybody! I also have this problem with ATV2 and a Sony Bravia KDL37S5500. Tried multiple HDMI cables, different ports on the TV, switching off auto standby, changing the start time (or disabling) the screen saver. Nothing seems to help. When it does happen, the picture returns to normal if I change to a different input on the TV and back again. Not an ideal solution!
  • by Vespisti99,

    Vespisti99 Vespisti99 Oct 6, 2010 3:40 AM in response to Arcade99
    Level 1 (0 points)
    Oct 6, 2010 3:40 AM in response to Arcade99
    Hi,

    same ATV2 Problem here. Germany, Philips 37PFL5604H.

    [UPDATE]
    Some more information...
    The Apple TV is connected to power and via HDMI to the TV. No audio connection. Internet via WIFI.
    Unplug an plug the HDMI cable solves the Problem for another 30 minutes.



    Greetings from Cologne!

    Message was edited by: Vespisti99
  • by blade_runner_5,

    blade_runner_5 blade_runner_5 Oct 6, 2010 5:21 AM in response to Arcade99
    Level 1 (29 points)
    Apple TV
    Oct 6, 2010 5:21 AM in response to Arcade99
    I have Philips 32PFL3514D here in the US and am waiting on my new AppleTV to arrive. I have had the original AppleTV connected to this unit via HDMI with no HDMI problems.

    I have however had the magenta screen problem with a DirecTV HR22 model connected to this LCD via HDMI. It wouldn't happen every 20-30 minutes but it would happen a few times per month - I could never get Philips or DirecTV to resolve this issue and my only choice was to use component cables.

    I am hoping I don't run in the magenta screen problem with the new AppleTV and I will let the readers of this thread know either way what happens once my new AppleTV arrives.
  • by Apfelbomm,

    Apfelbomm Apfelbomm Oct 6, 2010 9:14 AM in response to Arcade99
    Level 1 (0 points)
    Oct 6, 2010 9:14 AM in response to Arcade99
    Hello there,

    I have the same problem with ATV2 and Philps 42PFL9664H. instead of unplugging the cable for me it is possible to switch to anther HDMI-input and then back again. No solution, but a bit more comfortable.

    I talked to Philips-support and they where quite interested into all information about this. If they do what they said, they are reading this discussion now.
  • by Chris_70567,

    Chris_70567 Chris_70567 Oct 6, 2010 10:21 AM in response to dwagner1270
    Level 1 (0 points)
    Oct 6, 2010 10:21 AM in response to dwagner1270
    Same problem here.

    Philips 40PFL7664, no optical cable connected.

    Greetz Chris
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