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iPhone Software Update times out

When attempting to update iOS there's always the...
"There was a problem downloading the software for the iPhone. The network connection timed out."

This always occurs when the file is downloaded and is being processed by iTunes. It happened when attempting to update my iPhone 3G and now with my iPhone 4. Likewise, the problem existed with iTunes 9.x, 10.0, & 10.0.1.

It's happened at least 30 times now on wifi and LAN connections.

Is there a solution?

A1132, Windows 7

Posted on Oct 2, 2010 5:09 PM

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Question marked as Best reply

Posted on Oct 2, 2010 5:17 PM

It happened to me also. What I finally did was to temporarily disable my Anti-Virus program,,,,and it downloaded without incident. Prior to disabling my anti-virus program I closed all programs.
12 replies

Oct 3, 2010 4:22 AM in response to lllusion

I couldn't find that specific error code, but I found the range:

+Error 3000-3999: (3002, 3004, 3013, 3014, 3164, 3194, and so on) Error codes in the 3000 range generally mean that iTunes cannot contact the gs.apple.com server on ports 80 or 443. This may be because out-of-date or incorrectly configured security or firewall software is interfering, or due to your Internet proxy settings. If you are using a proxy, try without using one or with a known-good network. If that does not resolve the issue, follow iTunes for Windows: Troubleshooting security software issues. Error 3014 may indicate that you need to free up more disk space on the computer before trying to restore again.+

If the error occurs after downloading it probably means that the file was corrupted during the download. The file size should be 391,184, so the fact that your file size is very different indicates that this is the likely problem.

Oct 3, 2010 9:55 AM in response to Lawrence Finch

Thanks for your help.

I know it's not the firewall because I've both configured it myself and tried the update with it off. It's not the connection either because I've tried updating from several different connections, some of which I've set the router up and know there's no filtering occurring.

There is plenty of room on the hard drive too.

The file size information is interesting. Every time the update downloads 589.9 MB, which is far more than the 391.184 that you mention. Is that the file size for iOS 4.1? Why would these file sizes be so different?

Oct 4, 2010 12:53 AM in response to Lawrence Finch

I downloaded iPhone3,1 4.1_8B117Restore.ipsw from http://www.mobiclue.com/download-ios-4-1-final-ipsw-direct-links-iphone-4-3g-3gs -ipod-touch.html ( http://appldnld.apple.com/iPhone4/061-7939.20100908.Lcyg3/iPhone3,14.1_8B117Restore.ipsw) and it's 589 MB so I'm guessing that my iTunes is seeing the right size.

I'm assuming that it's safe to install (shift+restore) this file. Thoughts??

Message was edited by: lllusion

iPhone Software Update times out

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