The iphone could not be restored. An unknown error occurred(29).

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The iphone could not be restored. An unknown error occurred(29).

Hey, I have not had a pc for around 4 months and finally got one yesterday, decided to upgrade to 4.1 and came back to find my phone in recovery mode and no error messages on the screen. When trying to restore the phone I get.. The iphone could not be restored. An unknown error occurred(29). Can anybody help? Thanks

not sure on

Windows XP

Posted on Oct 3, 2010 2:43 AM

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Answer 1

wjosten

Level 10

95,321 points

Oct 3, 2010 3:11 AM in response to ashley7777

Error 29 is a hardware failure. You will not be able to restore your phone if, in fact, it has suffered a hardware failure. To confirm that you have suffered a hardware failure, try restoring on a different computer. If you get the same error, this would tend to confirm a hardware failure. If under warranty, make an appointment at an Apple store.

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Answer 2

ashley7777 Author

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Oct 3, 2010 3:40 AM in response to wjosten

bummer 😟 thanks for the reply

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Answer 3

wjosten

Level 10

95,321 points

Oct 3, 2010 3:48 AM in response to ashley7777

You're welcome.

Try & restore on a different computer. If one is not available, go to an Apple store & see if the geniuses can restore your phone. They have the ability to tell instantly whether you've suffered a hardware failure or not.

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Answer 4

Oct 3, 2010 9:37 AM in response to wjosten

My iPhone suddenly went down 3 days ago???? Was working fine in the a.m but in the p.m CRASH!! Have tried to restore it 7 times but continually get various error messages starting " Itunes could not perform a restore due to an unknown error" The error message numbers varied from (1009), (1002), and (20000)!!!!!??????????

My iTunes version is up to date. I have performed all the trouble-shooting tasks including trying to restore on a different pc without success!!!

Please help.

Regards,

Ciaran

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