11 Replies Latest reply: Dec 8, 2010 9:59 AM by Rudegar
William Luckie1 Level 1 Level 1 (55 points)
My Apple TV is not showing in iTunes. I have restored to factory settings and then updated the software again. Set my wireless network and iTunes name and password, all OK. Still not appearing in the Devices list. I am running OS10.6.4 and the latest iTunes 10.0.1. Any other suggestions?

iMac Core 2 Duo, iPhone, Mac OS X (10.6.4)
  • captfred Level 7 Level 7 (26,265 points)
    William,

    If this is the new TV then it doesn't show under devices and that's normal.

    If you're talking about the original ATV then maybe this will help:

    http://www.apple.com/support/appletv/1st_generation/

    Message was edited by: captfred
  • William Luckie1 Level 1 Level 1 (55 points)
    Yes, it is the original Apple TV.
  • captfred Level 7 Level 7 (26,265 points)
    I updated the reply above with a help link.
  • William Luckie1 Level 1 Level 1 (55 points)
    Thanks. I have already read that info, also was not helpful.
  • msopie Level 1 Level 1 (0 points)
    I am having the same issue. I even bought another thinking I had a bad Apple TV system. No luck....same problem.
  • William Luckie1 Level 1 Level 1 (55 points)
    I gave up. I removed the hard drive from my Apple TV and will extract the data from it and then throw the whole lot in the electronics recycling bin.
  • rmtz Level 1 Level 1 (0 points)
    I have the same problem. I think I have this problem the last couple of months. Apple TV is showing up now and then, and lately it's getting worse. The Apple TV is not showing up, besides some very few moments. In these last months the connection (the syncing) was very, very slow at times.
    Indeed if Apple doesn't have a solution for this, the Apple TV can be thrown in the bin, which I would rather not.
  • Temujiin Level 1 Level 1 (0 points)
    Hi All,

    I have run into the same problem you all have, with my ATV. Tried all the fixes I can find to no avail. However I think I have found at least one possible answer. It all comes back to the wireless network and the firewall or antivirus software. I have Virus Barrier X6 so finding the problem was relatively simple once I realised where to look. Virus Barrier had quarantined the ATV's IP address after what it perceived as a connection flood attack. I moved the IP address to trusted status and now it all works perfectly, with itunes now busy resyncing my ATV. I don't know if Virus Barrier is particularly sensitive, but it has thrown a few warnings about port scans or connection flood attacks from the various bits of kit I have on my wifi, so there is obviously something about the traffic it doesn't like. As this is something that has only shown up under Leopard and now Snow Leopard, I guess it is something about the newer OSX versions, but don't know what.

    I hope this helps to point you all in the right direction.
  • Rudegar Level 7 Level 7 (21,870 points)
    unstable wifi connections or even unstable wired ethernet could also be the problem
    and if the atv is on another subnet and an unstable bridge is used
  • rmtz Level 1 Level 1 (0 points)
    Mine is working again. I did a reset (although I doubt that it was necessary) of my Apple TV. What puzzled me is that problems started one day and got worse over time, although I hadn't changed anything on my system.
    I think my problem had to do with too many neighbors with high power wireless internet. I changed the radio-setting of my Airport Extreme to 5GHz (if I remember correctly) and since then all works fine.
  • Rudegar Level 7 Level 7 (21,870 points)
    once my atv went missing and nothing helped reset it unbound it anything

    then I rebooted my pc and it was back without any issues

    if people use macbooks where they rarely reboot and only close the lid
    and let it snooze then maybe trying a real reboot would be a thing to do

    know my wifes mbp is only rebooted when it gets software updates
    and there is only soo long any computer can run without issues without a reboot