HP Photosmart C4680-Snow Leopard can't even see the printer!!

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HP Photosmart C4680-Snow Leopard can't even see the printer!!

Hi Guys,
I bought a brand new C4680 a week ago and it's the first printer I have installed on my mac since buying it... I heard that snow leopard has the drivers for this printer included in snow leopard. So i thought it would be plug and play... I have installed the printer drivers from the optional installs on the disk and the printer just will not be found by my system. even when i used the HP install/setup software it couldn't find my printer... I have looked at many different forums explaining what to do with other issues people are having with the same printer... but none of the cases are that they can't see the printer at all! But i find it hard to believe i am the first person who has had this problem...

Thanks in advance

Ric

Apple, Mac OS X (10.6.4), MacBook Pro

Posted on Oct 6, 2010 10:42 AM

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Answer 1

Oct 6, 2010 11:03 AM in response to Ric89

Welcome to Apple Communities.

Have you tried downloading the latest HP drivers from Apple?
Link: http://support.apple.com/kb/DL907

If that doesn't work, try the latest from the HP site.
Link: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=219&lc=en&cc=us&dlc=en&sw _lang=&product=3739150#N182

HP tech support will provide assistance via the Internet.

Good Luck.

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Answer 2

baltwo

Level 9

62,362 points

Oct 6, 2010 2:49 PM in response to Ric89

Works here. First, since you've installed HP's software from its disc, you need to ensure that you have the latest stuff. MacNoob0909 pointed out the general link, but here's the one for the C4680: http://h10025.www1.hp.com/ewfrf/wc/product?product=3739150&lc=en&cc=us&dlc=en&la ng=en&tmptrack_link=ot_we/prodlink/enus/3739150/loc:0&cc=us Once that's installed, pop in the install disc that came with your machine, double-click on the Optional Installs.mkpg app in Optional Installs, follow the steps until you get to the page that shows Custom Install, select Printers Use by this Mac (ensuring that the C4680 is connected), and continue. After installing that stuff, launch Software Update, check for updates, and install HP Driver update 2.4.1. Now, the printer should show up in the Print & Fax prefPane.

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Answer 3

Ric89 Author

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Oct 7, 2010 7:47 AM in response to Ric89

Hey
Thanks for the advice guys... But i followed both instructions. However when i tried to install the optional installs for printers used by this computer it said zero kb and wouldn't let me continue. So i clicked all printer drivers and this let me continue... Then i updated and installed the new HP drivers, but i still can not see my printer...

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Answer 4

baltwo

Level 9

62,362 points

Oct 7, 2010 10:29 AM in response to Ric89

System Preferences->Print & Fax->OPTION-click the minus sign and reset the printer system. Power the printer off and on, restart, reopen the prefPane, and add the printer.

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Answer 5

Ric89 Author

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Oct 7, 2010 11:52 AM in response to Ric89

I cant even see the printer to start with... So the minus sign is not available to click as there are no printers to minus from the print list...

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Answer 6

baltwo

Level 9

62,362 points

Oct 7, 2010 12:03 PM in response to Ric89

Sorry, hadn't deleted mine to see if the OPTION+minus sign would do the job. With no printer showing in the prefPane, then just click on the plus sign and turn the printer on. It should automatically pop up. If not, start over, reinstalling everything.

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Answer 7

Ric89 Author

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Oct 7, 2010 12:06 PM in response to Ric89

I have already tried that... and no luck...

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Answer 8

baltwo

Level 9

62,362 points

Oct 7, 2010 2:41 PM in response to Ric89

If starting over doesn't do the trick, then I'm out of ideas and can only suggest that you contact HP or try the printer on another computer. It works here w/o any issues and has since getting the 27" in April.

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Answer 9

Oct 7, 2010 3:44 PM in response to Ric89

Have you verified the your USB cable is connected and working? Do you have another USB cable to use for a test?

Try moving the cable to another port if its available.

My C4680 has been working as a printer out of the box from day 1.

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Answer 10

Ric89 Author

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Oct 7, 2010 5:14 PM in response to MacNoob0909

Yeah i think another cable may solve it as i have seen that this printer works with snow leopard... Just not for me so it has to be the cable or... the printer.

I will try and get another cable and inform you of how it goes.. 🙂

Thanks

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Answer 11

Oct 9, 2010 1:44 AM in response to Ric89

am struggling with the same problem. Did you get it sorted Ric89? DId the cable help?

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