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Printers won't connect to my new imac

2878 Views 9 Replies Latest reply: Oct 13, 2010 8:39 AM by elmac RSS
ana123 Calculating status...
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Oct 7, 2010 1:30 PM
I have an a brand new imac and it won't work with either of my printers. My macbook works with them fine, but for some reason the new imac doesn't recognise any printers that are connected.
I have the canon MX310 and the HP A710, they are suppose to be compatible but it just isn't working. I have it all plugged in and turned on, I have gone in to system preferences and clicked the + button but it finds absolutely nothing. I have also searched for the most recent drivers, but the software that came with it worked fine on the macbook. Its completely confused me!
Help!
imac, Mac OS X (10.6.4), canon MX310
  • elmac Level 5 Level 5 (4,230 points)
    Currently Being Moderated
    Oct 7, 2010 1:33 PM (in response to ana123)
    Hi, as a Suggestion I would do SMC reset.. Then Turn Off the computer, connect one printer at a time & reboot. Have you checked to see if the USB ports are active?....L

    Message was edited by: elmac
    5Macs - 2iPhones - AppleTV - 7iPods - 3Leica's - 2Nikon's, Mac OS X (10.6.4), Use em all" - Luv em All" - Need em all!!
  • Paul_31 Level 6 Level 6 (12,165 points)
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    Oct 7, 2010 1:51 PM (in response to ana123)
    You could try resetting the print system: http://support.apple.com/kb/ht1341
    and then try adding the printers again.
    iMac 27" 3.33Ghz, 8gb RAM; iMac 24" 2.66Ghz, 4gb RAM, Mac OS X (10.6.4), iBook 14"; iPod (3rd Gen)
  • Cuda 13 Calculating status...
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    Oct 7, 2010 3:06 PM (in response to ana123)
    I did a search on this site and found a link to an article on getting printers connected. I followed the link and downloaded updated printer drivers for my HP wireless printer. After installing the drivers it still wouldn't work until I deleted the printer and then added it back. My iMac is a week old.
    iMac 2.93 GHz i7 w/SSD & 2TB HDD, Mac OS X (10.6.4)
  • elmac Level 5 Level 5 (4,230 points)
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    Oct 7, 2010 3:10 PM (in response to Cuda 13)
    Hi, I'm not sure how read your Post! are the Printers working? If No ->
    Call AppleHelp (you have 90days Free Telephone Help) -
    Visit your local Genius Bar..or Apple Approved Service Agent
    .....L
    5Macs - 2iPhones - AppleTV - 7iPods - 3Leica's - 2Nikon's, Mac OS X (10.6.4), Use em all" - Luv em All" - Need em all!!
  • rkaufmann87 Level 8 Level 8 (40,505 points)
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    Oct 7, 2010 3:44 PM (in response to Cuda 13)
    Cuda,

    Welcome to Apple Support Discussions.

    Elmac is spot on. You are covered by 90 days of free phone support. The number in the US is 800-275-2273, they should be able to help you debug it. Let them know what you have attempted to do and the steps you have taken so they can help undo any mess that may have been accidentally created. However once thing are cleaned up installing a printer should be dead simple. Remember on wireless printers you have to install them on your network first, if the network doesn't know the printer is on it then there is no way the Mac (or any other computer for that matter) will know it's there. There is a Network Wizard on HP wireless printers, it's pretty simple to set up all you need is the name of your network and the security code (if any) on your network.

    Regards,

    Roger
    iMac and Macbook Pro, Mac OS X (10.6.4), iPhone 3GS Airport Extreme Airport Express
  • Cuda 13 Level 1 Level 1 (0 points)
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    Oct 7, 2010 4:19 PM (in response to rkaufmann87)
    I was merely responding to the original poster. My printer is up and working fine but I did need to download and install updated drivers for os x 10.6 and then delete the printer and then add it back.
    iMac 2.93 GHz i7 w/SSD & 2TB HDD, Mac OS X (10.6.4)
  • rkaufmann87 Level 8 Level 8 (40,505 points)
    Currently Being Moderated
    Oct 7, 2010 4:21 PM (in response to Cuda 13)
    My bad I should have been responding to the OP. Sorry for the confusion.
    iMac and Macbook Pro, Mac OS X (10.6.4), iPhone 3GS Airport Extreme Airport Express
  • elmac Level 5 Level 5 (4,230 points)
    Currently Being Moderated
    Oct 13, 2010 8:39 AM (in response to ana123)
    Hi, have you been on the Canon website & searched out drivers? ....L
    5Macs - 2iPhones - AppleTV - 7iPods - 3Leica's - 2Nikon's, Mac OS X (10.6.4), Use em all" - Luv em All" - Need em all!!

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