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Weird problem with macbook screen! (picture)

38049 Views 26 Replies Latest reply: 08 30, 13 3:37 PM by marcicasa RSS
  • k.bake Calculating status...
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    07 2, 11 11:46 PM (in response to akr_)

    I have the exact same computer (MacBook 13", Mac OS X (10.6.4)) and the same problem.

     

    The fading was very intermittent at first but now I literally have to hold my computer screen the entire time I'm using it, otherwise it will constantly fade.

     

    This is ridiculous.

  • Renato Silva Calculating status...
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    07 19, 11 5:29 PM (in response to akr_)

    i also have the same, exact problem as the white screen/fading out. i'm also from brazil and have had this problem since around 14 months of purchase.

     

    i'm an addict apple user since 2001, have had problems with my previous devices but nothing like this. big shame, hope apple calls our screens in as it is not an exclusive problem but a widespread hardware failure all over the world.

     

    hello apple, anybody there?

  • jorgecarleitao Calculating status...
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    11 1, 11 4:41 PM (in response to akr_)

    Same problem here. It is really frustrating.

     

    I can tell the problem is in the connection with the monitor. A small change on its angle and sometimes helps to make the effect disappear.

     

    I can also tell there is a correlation with temperature: the problem is more often when I'm computing hardly or playing games that turn the fan on.

     

    I really hope this is covered by garantee.

  • norti Calculating status...
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    01 7, 12 4:56 AM (in response to akr_)

    Same problem for me with my white unibody 13" macbook.

    I also had the problem that I first had to adjust the screen back or forth a little bit to stop it from fading white.

    After some time this did not help anymore and I had to press the screen from behind almost constantly to keep a picture.

     

    Now that was so frustrating that I did not use it for some time.

    Recently I have started to use my macbook again and I can actually use it again without it fading white. I don't know how long this will last though.

     

    I am quite sure the problem will come back.

    I have also removed the bottom plate and checked the connector cable and so on, but it did not help.

     

    Pretty sure this is some hardware fault with the LCD itself which apple does not admit.

     

    If anybody found a real solution here which is not replacing the whole LCD, please let us know.

  • C3ed Calculating status...
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    01 29, 12 5:25 PM (in response to akr_)

    I bought a unibody Macbook Pro 13,3" about 14 months ago, so it is out of guarantee.

    Since about two weeks, my screen randomly freezes on image, pixelates and goes white.

    To correct the problem, I have to adjust the angle of my screen, or press on the corner of

    the cover and it returns to normal. But not for long.

     

    I removed the bottom cover to remove all the dust in the hardware, the fan, the circuits

    and what is related with the screen system. I verified the cables, the inverter, it was

    in a really good condition.

     

    I talked to an Apple Genius here in Montreal, I explained it was not software

    or graphics-related since I tried my computer on an external screen (which

    worked fine even when the screen freezed). The only solution they found in

    the Apple Store was to replace the entire LCD, at full price.

     

    I then visited my local repair shop and the man did the same thing as me,

    watching the components, connections, circuitry and when the problem

    happened, he was puzzled.

     

    I didn't find any solution elsewhere on Internet, so please, if anybody finds

    out the origin of  the problem, answer this thread and you'll help us all ! Thank you.

  • holli121 Calculating status...
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    02 26, 12 6:44 PM (in response to akr_)

    I have the same problem. I cracked my screen a while ago, and it was only in the corner so I just left it for about a year until I started having this fading problem. I assumed it was due to the crack, so I bit the bullet and purchased a new screen. After about a month, my new screen started having the same problem. Luckily, the new screen had a warranty, so I got the screen replaced a second time for free. Not to my surprise, my screen is still doing this fading business, so for everyone on here having this problem I'm going to bet the $600 dollars you spend on the screen isn't going to fix the problem.

  • 2Navigator Calculating status...
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    04 11, 12 12:44 AM (in response to akr_)

    Hi people, we are experiencing the same fading screen problem. Our Macbook has worked nearly 2 years without any issues and now it's just a pain to use it. Doesn't look like this issue is going to be rectified in any way apart from changing the screen which is quite expensive and no one will guarantee that it will work. We were told today that it may cost NZ500 + labour to replace the screen. After reading all these posts it looks like Macs are very dangerous purchase, knowing of these common issues they must fix the problem, but again it's all about money, so isn't it safer to go for Sony or something like that.....

  • huldanor Calculating status...
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    04 19, 12 9:14 AM (in response to 2Navigator)

    TRY THIS!


    I had the same problem. Screen freezes and goes white. Tilting the screen worked for a while, but it got worse. No longer under warranty, but rang apple support and they told me to press cmd, alt, p and r simultanously as you the computer turn on. Hold them down until you hear the start-up sound twice.

     

    I have only done this today, so it may well only work for a day or a week, but at this very moment my mac is behaving as normal. Maybe someone else will have the same fortune!

  • huldanor Level 1 Level 1 (0 points)
    Currently Being Moderated
    04 19, 12 9:16 AM (in response to akr_)

    TRY THIS!


    I had the same problem. Screen freezes and goes white. Tilting the screen worked for a while, but it got worse. No longer under warranty, but rang apple support and they told me to press cmd, alt, p and r simultanously as you the computer turn on. Hold them down until you hear the start-up sound twice.

     

    I have only done this today, so it may well only work for a day or a week, but at this very moment my mac is behaving as normal. Maybe someone else will have the same fortune!

  • izzanaeem Level 1 Level 1 (0 points)
    Currently Being Moderated
    05 28, 12 7:23 AM (in response to simshan)

    hey Simshan, I bought my Macbook pro last March. And just my luck that iIm having trouble with the LCD two months out of warranty. I'm going to ring up Apple today and see if I can have the same treatment. This is incredibly unfair that I might have to drop $500 to get the LCD fixed if they don't sympathize with me. That's almost half of the actual sale price of the Macbook. I hope Apple realizes this.

  • KWunch Calculating status...
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    07 5, 12 9:11 PM (in response to izzanaeem)

    I purchased my white 13" Macbook in 2009, so it has long been out of warranty.  I had not had any problems with it until about a month ago when the display monitor screen began to freeze and fade out to white.  By lightly touching the top of the display monitor the screen would instantly unfreeze and return to normal.  The problem gradually became progressively worse to the point that I had to hold the left side of the the monitor while I typed with my right hand.  I finally took my Macbook into the Apple Store expecting to pay $500 - $800 to get it repaired or buy a new Macbook.  I was delighted by the extremely helpful and friendly (the customer is not an idiot) service I received.  It was determined that I did needed to replace the 13" Clam-shell Display Module.  The total cost for the new display with labor was $265.00 and my Macbook was as good as new in less that 24 hours.  I was told that Apple has significantly reduced the cost of replacement parts and labor over the past year or so.  I couldn't happier with my Macbook!  It is by far the best computer I've owned.

  • marcicasa Level 1 Level 1 (0 points)
    Currently Being Moderated
    08 30, 13 3:37 PM (in response to KWunch)

    Hello! Same problem with my macbook a1181 black penryn model, with a "sort of negative" images that disappear if i press (to be correct, bend!!!) the top left corner of the lid. This happened after changing the previous broken lcd panel...

    I did some research and arrive to this post... what is the Clam-shell Display module that you mentioned? is it inside the lcd panel or something external?

    Thanks

    Marcello from Italy

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