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Weird problem with macbook screen! (picture)

Recently the screen has started fading out to white randomly but if i just move the screen a little it goes back to normal. When the screen is fading out the mouse doesn't move and the whole screen freezes. I'm wondering if I've just had the misfortune of getting a gammy laptop as the rubber bottom started to peel off as well. Any ideas?!

Example of what happens to it - http://sphotos.ak.fbcdn.net/hphotos-ak-snc4/hs687.snc4/627731670535842104_1198594714_31922364_6034783n.jpg

MacBook 13", Mac OS X (10.6.4)

Posted on Oct 8, 2010 12:46 PM

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32 replies

Oct 12, 2010 1:07 AM in response to akr_

My Black core duo model macbook does this as well and has been for about the past year.
I noticed the screen will start to freeze and look kind of pix-elated(little tiny microscopic grayish spots) then it starts turning white gradually till it eventually looks like this.
http://img818.imageshack.us/img818/3569/img00062201010120011.jpg

I have also found a video on youtube that shows the same issue:
http://www.youtube.com/watch?v=mSW0cw_xg4Y
(warning music)

In my case adjusting the screen back and forth no longer works. Since then I have figured out if i carefully apply pressure behind the LCD display on its left side I can occasionally coax it back to life. Even this is starting to not work now though.

Its definitely a hardware defect related to the built in display(as I can use an external just fine). Adjusting the screen position points that direction as well. It leads me to think its possibly a bad cable or inverter. Or even worse the LCD panel itself which can get quite expensive to replace(if out of warranty). So I hope its not the later

problem is I have no way of knowing what part is the culprit.

Oct 14, 2010 7:47 PM in response to akr_

hey my mac just started to do this, when i am doing something the screen will just start fading white and then will just pop back and then will fade completely white again. i had to video tape it for apple to believe it cause it passed all troubleshooting tests!!! lame sauce but all i know is i have an appointment tomorrow to get it fixed and i will let you know what is up..

Nov 30, 2010 4:42 AM in response to akr_

I've had this problem for 2 days now...spoke to apple and they had me reboot in safe mode then clear the caches and do first aid on the disc in system preferences. hopefully it will start working again fine, but the guy on the phone didn't seem to understand the problem completely so i'm not completely reassured! he said it was definitely a software problem though...

Feb 15, 2011 5:40 PM in response to akr_

My white macbook is also having the exact same problem when the screen will freeze and become pix-elated and then eventually turn completely white. It used to be fixed when u would toggle the screen or press the back on the screen in a certain way but this now no longer works. My warranty just expired at the end of decemeber (12month warranty). Has anyone with this problem had it fixed and what was the cause? Any information would be a huge help! Thanks

Mar 3, 2011 9:13 PM in response to Bdawg75

I purchased a white unibody macbook last year, during Feb. I had problems with the screen right off the bat - green, white, and red lines were appearing on the right side of my screen. After I got the original screen replaced, my screen started to fade to white with no apparent cause. The screen would also "jump" around. Both symptoms would stop once I would adjust the screen. However they would often happen again, with no apparent cause.

I took the computer into an Apple store and it passed all diagnostic tests, however the problem still persisted. The final time I took it in the technician was able to reproduce the symptom (I also video taped the problem in case my computer wouldn't do it again) and they replaced the screen. So far I have had no problems with it. It has only been a few hours with my new screen though.

I suggest that you take the computer to an Apple store, video tape the problem, and hopefully they will replace the screen.

Good luck.

Mar 10, 2011 6:59 PM in response to akr_

Hello,

My name is Lais de Luna, i'm brazilian, I graduated in Architecture and Urbanism from Mackenzie University and currently working at Editora Abril, the largest publisher in the country ( http://www.abril.com.br/) as Analyst of Marketing and Corporate Exhibition Production ( http://fotografiaemrevista.com.br/).
Receive a salary of R $ 2,700.00 (U.S. $ 1,600.00) I have no own house and paid $ 1,000.00 in rent, then you can see how hard it was to buy my Mac.

In December 2009, with great effort after 02 years I could buy my Macbook from Apple, which sells brand trust, respect and security. Everyone I know use Apple, my husband have a Apple and work with a band that has only recording with Apple, i use Apple on the job and never heard complaints of serious problems. Despite being a notebook, just use at home, rarely had to tranport it and when I had to take somewhere I did it with a backpack specifically for notebooks, also have no children or pets and not work with a housemaid. Beside myself, no one else uses the equipment.

I worked on this machine for 01 years and 01 month with no problems and very happy, always telling friends how good was the equipment. Until one fine day I was using the computer as usual and the screen just crashed, leaving whitewash. Restarted and continued using it and for my despair that began to be widespread.
Today, I can't use the computer.

Step 1 - I thought: I turn in the store Fnac São Paulo Pinheiro (telephone | address and name of the guy) to get some orientation, that the warranty had expired just 01 months, and to my disappointment I heard the clerk: - "Or do you demand technical assistance, or buy another. "
Step 2 - I called some assists authorized. Without analyzing previously, they told that this was a problem of the screen and it should be replaced.
Step 3 - I searched on Google and found a lot of people with the same problems, in Brazil and abroad. Here are the links:
http://www.youtube.com/watch?v=Uq8oGxUKsTY
http://www.youtube.com/watch?v=n8SxETWCRH8&feature=related
http://discussions.apple.com/thread.jspa?messageID=13162271
http://discussions.apple.com/thread.jspa?messageID=11466124
http://forum.clubedohardware.com.br/problemas-tela-macbook/847752?s=3d22f09a4a4f 101322404a461ea509d7&p=4619806
http://www.youtube.com/watch?v=hWIc8Vf7QBE
http://www.youtube.com/watch?v=PFuDomV0g0A
http://www.youtube.com/watch?v=hWIc8Vf7QBE
http://www.youtube.com/watch?v=AAMB4Edf_fQ
http://www.youtube.com/watch?v=eCNoHWuadD0&feature=related
http://www.youtube.com/watch?v=LWCif1iN6Eo&feature=related

I write this email because I bought an Apple thinking on quality assurance and tranquility of not having to invest in a new computer for a long time. And 13 months are not a long time.
I await a quick response from you guys, because every day without using the machine is a delay in my work process and I feel hampered by having a trusted brand so highly regarded that didn't meet expectations which discloses to the market.

I need your analysis and answer.

Mar 11, 2011 1:44 AM in response to akr_

This problem also happened to me 13 months after my purchase so I was out of warranty. I took my computer to an authorised apple repair centre. They told me that the LCD screen would needed to be replaced at a total cost of nz$850. I rang the apple help centre and pleaded my case, that a computer should not fault this soon out of warranty and many other people on apple forums had also experienced this problem. I spoke to two different people and within a short time apple agreed to cover the entire repair cost. After having the LCD screen replaced 3 weeks ago I am yet to have another problem again. I hope you also experience the same success!

Weird problem with macbook screen! (picture)

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