4 Replies Latest reply: Oct 15, 2010 8:51 AM by mickman17
meanidea Level 1 (0 points)
Twice in the last few days I've had a problem waking my phone. In both instances I've had to perform a hard reset to get the phone to come back. The first time it happened, I hadn't used the phone in several hours -- I myself woke to find it bricked. It happened to me just now while I was at the grocery store. I kept checking a list/note of needed items and about the third time I tried to wake the phone I found it completely dead again. Anyone else having this problem? It's started happening quite suddenly, and it's been a while since I upgraded to iOS 4.1.

Incidentally, in other "weird behavior" news, from time to time I need only press the 'Home' button once to launch the "multitasking bar," instead of the usual double-press. Two completely unrelated issues? Or is there something wrong with my home button that's freezing up my phone?

If anyone has seen either of these issues -- I'd really only classify the first as a true problem -- kindly advise as to how you worked around/fixed them?

Many thanks.

iPhone 4 w/iOS 4.1, iOS 4, 32GB
  • Allan Sampson Level 10 (123,395 points)
    If no change after restoring your iPhone with iTunes from your iPhone's backup first, try restoring as a new iPhone or not from your iPhone's backup. If no change after the latter, more than likely your iPhone has a hardware problem. The iPhone includes a one year warranty. If you are in the U.S., you can call AppleCare or make an appointment at an Apple store if there is one nearby.
  • meanidea Level 1 (0 points)
    I'm mid-restore from the most recent backup as I write. Should this not correct the problem, if I restore as a brand new phone -- is a serious effort to reinstall my applications, etc.? I can deal with reconfiguring settings, etc., I'm just not sure how to "restore" a phone that's been restored as factory new.

    Thanks in advance for your time, and for your assistance here.
  • Allan Sampson Level 10 (123,395 points)
    You're welcome.

    3rd party apps are not included with your iPhone's backup. Regardless if you restore from your iPhone's backup or as a new iPhone or not from your iPhone's backup, this must be followed by a sync to re-transfer your selections under the various tabs for your iPhone sync preferences with iTunes - all music, movies, tv shows, podcasts, 3rd party apps, and selected photos. When restoring from your iPhone's backup, all items that were selected under the various tabs for iPhone sync preferences before restoring will be selected automatically.

    What is lost in regards to 3rd party apps when restoring as a new iPhone is 3rd party apps settings and data created and stored by a 3rd party app, which is included with your iPhone's backup.
  • mickman17 Level 1 (15 points)
    I am having the same problem. I did the soft restore(restored to backup) as well as a hard restore (new phone) - all to no avail. It was good for about 5 days and now it is back in that cycle. The only way I get it to come back to life is to do a reset (home and top button) and even then it takes a few tries for it to reboot.

    I will be heading to the apple store tomorrow to see if they can replace.