9 Replies Latest reply: Oct 9, 2010 9:39 AM by SpyglassSally
Elby1968 Level 1 Level 1 (0 points)
Since I downloaded itunes 10 my ipod is no longer registering. my laptop thinks my ipod is a camera and will only let me see the pictures that are on it. How can I get the laptop to connect my ipod with itunes?

Samsung laptop R40 plus, Windows XP
  • Elby1968 Level 1 Level 1 (0 points)
    Sorry, I should have said 3rd generation iPod touch.
  • SpyglassSally Level 3 Level 3 (680 points)
    Welcome to the discussions.

    I'm not sure which of these will be best for you. First try [Device not recognized in iTunes for Windows|http://support.apple.com/kb/TS1495]

    If it still thinks you have a camera, try [disabling the camera notification|http://support.apple.com/kb/TS1500] and then connecting to iTunes.

    You don't have down what OS you have. If you're not using Windows, there is a link within the article to other OS'.

    Hope that solves your problem. Let us know.
  • Elby1968 Level 1 Level 1 (0 points)
    Thanks, I'll give this a try. I have os 3.
  • Elby1968 Level 1 Level 1 (0 points)
    I mean os 4!!!!!! Think I'll go to bed and try all this again tomorrow!
  • Elby1968 Level 1 Level 1 (0 points)
    I tried both solutions but nothing has worked. When I look at my computer it says that an apple iPod is connected under scanners and cameras and there is a picture of a camera. It does not say that an iPod touch is connected and it isn't showing up in iTunes. What can I try now?
  • SpyglassSally Level 3 Level 3 (680 points)
    Two things:

    *A) Check the status of the Apple Mobile Device USB driver:*
    1. Connect the device to the computer.
    2. Quit iTunes if it opens.
    3. In the Start menu, click My Computer and choose Properties.
    4. Click the Hardware tab, then click the Device Manager button. The Device Manager window should open.
    5. Click the plus icon next to "Universal Serial Bus controllers" to expand this selection.
    !http://km.support.apple.com/library/APPLE/APPLECAREALLGEOS/TS1495/TS1495_01-windows_xp-device_managerupdated--en.png!
    6. Locate the Apple Mobile Device USB Driver in this list. In some cases, you may not see this, but will find "Unknown" in its name. In other cases, Apple Mobile Device may be located in a different section of the Device Manager, such as "Other Devices".

    Note: If the "Apple Mobile Device USB Driver" entry is not listed under the "Universal Serial Bus Controllers" section, or if the entry has an exclamation mark, question mark, or red "x" over it, follow this article for further steps.

    *B) Restart the Apple Mobile Device Service (AMDS)*

    1. Close iTunes and disconnect the iPhone, iPad, or iPod touch.
    2. Choose Start > Control Panel.
    3. Inside the Control Panel, open Administrative Tools.
    4. Open Services.
    5. Select Apple Mobile Device and click Stop the service as shown below:
    !http://km.support.apple.com/library/APPLE/APPLECAREALLGEOS/TS1567/TS156701----en.png!
    Select Apple Mobile Device and Stop the service
    6. After the service has stopped, click Start the service.
    7. After the Apple Mobile Device service has started again, open iTunes and connect the device.
  • SpyglassSally Level 3 Level 3 (680 points)
    *Very important* - Be sure that for both those steps, you have turned off any antivirus, spyware, zone alarm, firewall ect.
  • DatStaH Level 1 Level 1 (30 points)
    I had this same problem. I just disconnected my ipod and restarted my computer, connected it again and it popped up
  • SpyglassSally Level 3 Level 3 (680 points)
    DatStaH wrote:
    I had this same problem. I just disconnected my ipod and restarted my computer, connected it again and it popped up


    That often works and is part of the things listed in the support article Device not recognized in iTunes for Windows which she says she already did. Glad it worked. Usually those steps do.