2298 Views 9 Replies Latest reply: Oct 9, 2010 9:39 AM by SpyglassSally
Welcome to the discussions.
I'm not sure which of these will be best for you. First try [Device not recognized in iTunes for Windows|http://support.apple.com/kb/TS1495]
If it still thinks you have a camera, try [disabling the camera notification|http://support.apple.com/kb/TS1500] and then connecting to iTunes.
You don't have down what OS you have. If you're not using Windows, there is a link within the article to other OS'.
Hope that solves your problem. Let us know.
*A) Check the status of the Apple Mobile Device USB driver:*
1. Connect the device to the computer.
2. Quit iTunes if it opens.
3. In the Start menu, click My Computer and choose Properties.
4. Click the Hardware tab, then click the Device Manager button. The Device Manager window should open.
5. Click the plus icon next to "Universal Serial Bus controllers" to expand this selection.
6. Locate the Apple Mobile Device USB Driver in this list. In some cases, you may not see this, but will find "Unknown" in its name. In other cases, Apple Mobile Device may be located in a different section of the Device Manager, such as "Other Devices".
Note: If the "Apple Mobile Device USB Driver" entry is not listed under the "Universal Serial Bus Controllers" section, or if the entry has an exclamation mark, question mark, or red "x" over it, follow this article for further steps.
*B) Restart the Apple Mobile Device Service (AMDS)*
1. Close iTunes and disconnect the iPhone, iPad, or iPod touch.
2. Choose Start > Control Panel.
3. Inside the Control Panel, open Administrative Tools.
4. Open Services.
5. Select Apple Mobile Device and click Stop the service as shown below:
Select Apple Mobile Device and Stop the service
6. After the service has stopped, click Start the service.
7. After the Apple Mobile Device service has started again, open iTunes and connect the device.
I had this same problem. I just disconnected my ipod and restarted my computer, connected it again and it popped up
That often works and is part of the things listed in the support article Device not recognized in iTunes for Windows which she says she already did. Glad it worked. Usually those steps do.