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Netflix Movies Not Starting

When I hit play on any Netflix the "spinning wheel of death" goes for about 10-15 seconds, then a message that says "Sorry we could not reach the Netflix service . . . " I have unplugged and tried again etc, no luck. Anyone know what the deal is?

2007 SR MacBook, Mac OS X (10.6.4)

Posted on Oct 8, 2010 3:32 PM

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Posted on Oct 8, 2010 3:35 PM

Same problem here. The initial screen load fine, all movie posters are there, but movie will not stream.
96 replies

Oct 8, 2010 5:54 PM in response to Drewsky415

Same events here. Obviously all of our Apple TV's haven't died at the same time. Netflix must have changed something to limit the number of Apple TV streams that can occur at one time. That's the only explanation since there haven't been any update to the Apple TV firmware. About to go and cancel my Netflix subscription...Apple are you listening? Get in the unlimited rental game!!

Oct 8, 2010 5:54 PM in response to Drewsky415

I appreciate everyone's weighing in, thus helping me establish that my problem isn't unique. I'm on an iPhone 4 and have used the Netflix app to stream content since the day it was released, with nary a hiccup. Only today have I been receiving a "Sorry, we could not reach the Netflix service. Please try again later..." error message.

As a test, I subsequentIy tried streaming content from other apps such as PBS, Pandora, and MLB At Bat video feed: All work just fine. So, the problem isn't with my hardware, nor do I think it's with anything Apple-related. Presuming it's a temporary Netflix glitch, I'll just shrug, try again tomorrow, and cut Netflix some slack for providing an otherwise high-quality, reliable service.

Oct 8, 2010 6:01 PM in response to ljhatlga

Got this from another thread (actually a few of them) and can confirm that it works. ATV connects to Netflix now without a problem. Looks like the DNS issue is definitely it, as the default DNS server address coming from U-Verse is not resolving properly.

"I spoke to Netflix support and they helped me fix this issue.

Solution: Switch from your automatic DNS settings to Google's DNS server. General->Network->Configure TCP/IP->Manual and pick 008.008.008.008.

Now, I was stumped a bit since I have an XBox 360 on the same network with no issues. The support guy said that Apple TV connects to their licensing servers a bit differently so this should fix the issue. "

Netflix Movies Not Starting

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