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Q: Apple TV HD Rental Streaming Problem
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Dec 17, 2010 8:31 PMby steveabaker@gmail.com,My letter to apple:
I have a brand new apple TV and it wont play the movies I rent. I have rented several movies which either took several hours or never to get ready to watch. I thought it was a problem with HD movies so I switched it to play SD movies, but guess what? The same ********. Jobs Carries on like this thing is the second coming of christ but I cant even watch a ******* movie. I tried to report this on the Apple TV express lane support but they want to phone me in 12 hours, well guess what I'm effin mad now. I have 15mb/sec internet and can get torrents at speeds of 1.5mb/sec. This just ***** and this AppleTV ***** ***. Im so mad just cause the commercials and jobs' keynote say "hey come buy this AppleTV thing its great it streams movies as soon as you buy em" Its ******** It doesn't effin work. Way to go apple for f@#$ing me over, but at least you got 120 of my hard earned dollars for a box that doesn't do ****. -
Dec 17, 2010 9:03 PMby tinlizzy,I'm having the exact same experience. I thought this would be a great product, but the netflix is the only thing that works off my apple TV. Even after giving my Apple TV the 4 hours to load the movie, it said it needed 5 hours to load. I hate this thing, its the first mac product that *****. -
Dec 18, 2010 2:55 PMby redsun,I'm having the exact same problem. I have yet to rent SD or HD content on Apple TV 2 without long waits (over 2 hours in some cases) and frequent interruptions. It makes the device very unpleasant to use. Don't plan your night around dinner and a movie in if you're renting it on Apple TV! Netflix is flawless on the other hand. -
Dec 18, 2010 6:31 PMby Rabbit51,I am quite upset with Apple. I am writing this as I sit before a movie stalled 20 minutes in. I've been sitting here for almost an hour. The same thing happened on the previous movie I watched. What is going on? Netflix works fine. I can only conclude that Apple doesn't have streaming bandwidth or infrastructure in place to support the demand spike. I'll be checking back here regularly to see if I am the only one. Based on the number of other posts I doubt it. If anybody has some good ideas how to fix this please advise. -
Dec 18, 2010 7:02 PMby mkral,We've been having the same problem with our apple tv. We rented love actually four nights ago but ran out of time to watch it. Today we finally got to see it and the entire thing ran with no breaks. I wonder if it downloaded to the app,e tv in the last few days and didn't need to stream? The only other thing that is different is that we downloaded the new apple tv software since we last watched a movie so maybe that fixed the problem. -
Dec 18, 2010 7:09 PMby Joe Mcgarry,Hey!
Same problem here as well! I own an old one and it never had these issues! I am going to do a test with the old one to see if it does the same thing! Because I had to leave the Apple TV downloading for a long time before you could watch it! Netflix within the New Apple TV worked fine. I sent my problem to Apple and I am waiting for their adivice!
Joe -
Dec 19, 2010 5:31 PMby cloud_pc,I have the same issue> when streaming HD encoded video from my itunes library> using 1TB time capsule to stream via wi-fi to APT2> it never completely buffers the steam...and has to rebuffer every 4-5 mintutes. short files sizes don't have as bad an issue @2-4gb each. Can't be network speed because when HD movie is stored directly in itunes(mac-mini-uni) the wi-fi stream works flawlessly over wi-fi. Could be a signal strength issue, but nothing I've noticed in terms of signal bar degradation. Havn't attempted to rent HD content, but HD previews take a minute or 2 to buffer most of the time. -
Dec 20, 2010 11:10 AMby dave.fleishman,Add me to the list of frustrated ATV2 owners. Netflix works great, but any time I try to rent a movie from the Apple Store, it's multiple hours before it will start, and then it gets 20 minutes in and stalls. My ATV and ATV2 are the only Apple products I have ever hated. I have NEVER been able to just sit down and have it work. No one but me in the family can ever use it because no one else is willing to spend the time trouble shooting. The only reason I've done it is because I don't like my tech equipment dictating my life. It's a machine, and it should do (1) what I tell it to do, and (2) what its manufacturer says it will do.
I have it hard-wired to ethernet over a 25Mbps pipeline. Bandwidth ain't the issue. -
Dec 20, 2010 1:55 PMby Brian P Casey,Also having the issue that HD rentals are unworkable on the ATV. Long load times are compounded by having to reload after taking a break from watching and inability to quickly shuffle through chapters to try and recap. I like the device and streaming content from my Mac to tv is great but I shall not rent another movie from the iTunes store due to these limitations. Just wanted to add my voice to this forum as it may be slightly more productive than throwing the remote at the TV. -
Dec 20, 2010 3:39 PMby cloud_pc,* This has got to be a simple workaround that Apple can fix.
It has 8gb of on board storage? How can it not load the file> even with limited bandwidth it should be able to outpace the video stream easily.
I feel it might be because it does not remove previous buffers stored in itunes re-play/resume video function> these can add up when you've got over 100 movie's with that option, it should only store 2-3 movie's tops in the resume buffer> thus this would negate the resume function to a few movies only...but HD video would buffer and play smoothly after wards...which I feel is a good tradeoff. -
Dec 20, 2010 4:57 PMby doodguy,I don't get it?????
I rented an HD movie last night, watched 1.5 hours (after waiting 2 hours to buffer).
I paused the movie, and noticed that the progress bar indicated that the movie had been completely downloaded.
The next day with 2 hours remaining in my 24hr rental period I hit play.... and it started downloading the movie again!!!!!!!!!!!!!!!!!!! What the heck? I had to wait another 45 minutes for it to buffer again. Didn't it already download the movie????? -
Dec 20, 2010 7:22 PMby Lucaappletv2,I bought the Apple TV 2 about a month ago , have rented several movies and it was running fine. Movie preview is almost instant, download the whole moves took less than a minute. I went to Hawaii last week and I unplugged the power to my Apple TV before I went. Came home couple days ago, plugged the power back and it showed there was an update, so just ran through the update process. Now when I try to preview movies, it takes 8, 9 minutes to load. I called Apple Care they had no clue, they tested my network speed, it was 12Mbps for download! So definitely it's not my connection. I did Reset, Restore, the same problem. I rented a movie last night, Green Zone in HD, and it told me it would be ready to watch in 10 hours 35 mins. ***!!!!!!!!!!!!! It did take that long to download the movie, and I was so ******. I think the update has screwed up the unit, APPLE needs to fix this fast!!!!!!!!
