jprice126

Q: Apple TV 2nd Generation slow streaming for Movies from my iTunes

Just taken delivery of a 2nd Generation AppleTV. Everything works but when selecting a movie from my iTunes library it takes a very, very long time before it plays. I can fast forward and reverse but cannot play. Sometimes it takes 15 to 20 minutes before I can play it. Is there anything I can do to improve this? I could go and get the DVD and play it in my DVD player much faster than this.

iMac, Mac OS X (10.6.4)

Posted on Oct 9, 2010 6:14 AM

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Q: Apple TV 2nd Generation slow streaming for Movies from my iTunes

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  • by MacSouthKensington,

    MacSouthKensington MacSouthKensington Nov 8, 2012 5:30 AM in response to vazandrew
    Level 1 (5 points)
    Nov 8, 2012 5:30 AM in response to vazandrew

    Hello Vazandrew!

     

    Sorry for taking so long to respond but I simply had no time to play with it lately.

    iStumbler shows 58%. Moved my Apple Air Port closer then I got 65% yet with the same bad results on streaming.

    The really weird thing is that some times it works just nicely. I have checked for interference, changed channels and all but nothing seems to have any effect.

     

    On the other hand, with the same settings and situation it might work just fine the next day.

    I'd say that my environment is too "polluted" if the same problem didn't happen with a friend of mine who lives in a kind of farm.

     

    What I did last week was updating Apple TV with the latest firmware. I used it 3 times since then and there is no sign of problems so far.

     

    Fingers crossed.

  • by CalamiTia,

    CalamiTia CalamiTia Nov 10, 2012 6:55 AM in response to jprice126
    Level 1 (0 points)
    Nov 10, 2012 6:55 AM in response to jprice126

    Hey there -- and I do apologize if this is a repeat -- but I hope everyone has tried simply restarting AppleTV.  After I brought my new AppleTV and installed the software update, I was experiencing EXTREMELY slow times for Home Sharing and even lagging and issues in Hulu when it had worked fine when I had first tried it out. However, once I restarted it, it was right as rain.  So if you guys are new AppleTV users and, like me, sought out the forums before restarting the Apple TV... it really could be that easy.

  • by ZeusFaber,

    ZeusFaber ZeusFaber Nov 11, 2012 1:54 AM in response to ZeusFaber
    Level 1 (0 points)
    Nov 11, 2012 1:54 AM in response to ZeusFaber

    ... Also, if you are on a 2.4 Ghz network, you may find that the Apple TV runs into interference from the microwave. It does not matter if your router is on a fixed vs automatic channel or not. That reminds me, once the Apple TV and your Mac has a static ip, choose a fixed channel your router will broadcast at. And yes, restarting everything every time does work, but that gets tedious after a while...

  • by John W B,

    John W B John W B Nov 27, 2012 5:39 PM in response to jprice126
    Level 1 (25 points)
    Nov 27, 2012 5:39 PM in response to jprice126

    I had the same slow streaming problem.

     

    It turned out my AppleTV was on the 2.4 Ghz network and my Mac was on the 5 Ghz.

     

    As soon as I put both on the 5Ghz, the speed issue was resolved.

  • by yamadogr1,

    yamadogr1 yamadogr1 Nov 28, 2012 1:05 PM in response to jprice126
    Level 1 (0 points)
    Nov 28, 2012 1:05 PM in response to jprice126

    My ATV2 *****. I run into the same problems as noted throughout the thread. I have to hold the menu and play keys for 7 seconds to do a reboot and then it will work. I have to do it almost everyday when watching iTunes movies. My ATV 3, no issues at all. Eventually I will use the ATV2 as a hockey puck

  • by KJG68,

    KJG68 KJG68 Jan 6, 2013 9:20 AM in response to jprice126
    Level 1 (0 points)
    Jan 6, 2013 9:20 AM in response to jprice126

    Hi!  I had the same problem-very slow streaming movies on iTunes via my Apple TV- using even an Ethernet connection with my ATV.  Using www.speedtest.net, my Donwload speed was fine (19Mbps, but my Upload speed seemed to be causing slowness in streaming (Upload of only .13 Mbps!!!!  I'm using an Airport Extreme.

     

    So, I found this link to change my ethernet settings manually within my aiport extreme

     

    http://apple.stackexchange.com/questions/69745/airport-extreme-slow-upload-via-e thernet-but-fast-via-wireless

     

    and it works great even huge movie file (blue ray rips) on iTunes.  Now my upload speed is 2.05 Mbps.

     

    I hope this helps those who are having this problem and have the aiport extreme router. Version 7.61.

     

    I also added portforwading for Apple TV TCP 123 UDP-3869 and gave my Apple TV a manual IP address.

  • by baronschon,

    baronschon baronschon Mar 25, 2013 5:29 AM in response to jprice126
    Level 1 (0 points)
    Mar 25, 2013 5:29 AM in response to jprice126

    This odd post fixed my problem. It had something to do with using Google DNS. Literally, that's all I changed. http://www.cultofmac.com/73952/google-might-be-to-blame-for-appletvs-slow-stream ing-speeds

  • by franklino1312,

    franklino1312 franklino1312 Apr 22, 2013 7:01 PM in response to jprice126
    Level 1 (0 points)
    Apr 22, 2013 7:01 PM in response to jprice126

    Problem:   Streaming content FROM an iTunes Library located on a computer TO an Apple TV 2 (ATV2) is extremely slow.  This can range anywhere from unusable to intermittent latency.

     

    Resolution:  I don't believe Apple has acknowledged the issue (please correct me if I am wrong).  Some people have said that changing certain settings on their Apple brand router worked for them, but I believe this could be a seperate issue.  Many have indicated they have various types of routers with standard setups and the problem persists.

     

    Since this has been going on for a while with no confirmation from Apple, my solution will be to go buy a Roku and never look back.  I have spent far too many hours pulling my hair out on this.  Bye Apple!

  • by mastro35,

    mastro35 mastro35 Apr 22, 2013 11:17 PM in response to jprice126
    Level 1 (13 points)
    iPad
    Apr 22, 2013 11:17 PM in response to jprice126

    I had exactly the same behavior, and here is how I fixed it.

    I tried almost every advice I found on the web with no result and in the end I tried to modify the encryption of the wifi from WPA2-PSK-TKIP-AES256 to WPA2-PSK-TKIP.

     

    After that I could watch three episodes of my tv program and they've started in less than 5 seconds (with no interruption while playing).

    I did it yesterday, so I don't know if it's been fixed,

    but I hope so! :)

     

    Here's my two cents, hope this help.

     

    Bye

    Dave

  • by driveby,

    driveby driveby Apr 24, 2013 9:44 AM in response to mastro35
    Level 1 (0 points)
    Apr 24, 2013 9:44 AM in response to mastro35

    This move from WPA2 to WPA/WPA2 Personal seemed to improve the network speeds.    I have no firewall internal to the house and the appropriate QoS to iTunes opened up.  We shall see I suppose how long this lasts...

     

    btw Airport Extreme, latest firmware 7.6.3, iTunes 11.0.2.25, and ATV2 5.2.1 (6025).  Although it's persisted for a couple versions since iTunes 11.0 era.

  • by SalUsman,

    SalUsman SalUsman May 27, 2013 1:09 PM in response to jprice126
    Level 1 (0 points)
    May 27, 2013 1:09 PM in response to jprice126

    I had the same irritatingly slow streaming from all computers and devices...I attempted some of the recommendations listed here, but they didn't make a difference for me...I just did a factory settings restore and that really did the trick - my ATV 2 is working like brand new!

  • by Grantha11,

    Grantha11 Grantha11 Jun 29, 2013 3:30 AM in response to jprice126
    Level 1 (0 points)
    Jun 29, 2013 3:30 AM in response to jprice126

    I live in Perth Australia. I don't see any answer from Apple to the multiple complaints?

  • by vazandrew,

    vazandrew vazandrew Jun 29, 2013 6:31 AM in response to Grantha11
    Level 6 (19,303 points)
    Apple TV
    Jun 29, 2013 6:31 AM in response to Grantha11

    This is a user forum, you won't see any response from Apple here.

  • by jpaul34,

    jpaul34 jpaul34 Nov 30, 2013 11:00 AM in response to jprice126
    Level 1 (0 points)
    Nov 30, 2013 11:00 AM in response to jprice126

    I have two 3rd generation ATV. One is close to the router/modem (Motorola SBG 6580) and streams fine. The other is brand new and is further away (40 ft) from the router. Initially the unit would connect to the network (4/5 bars) but streaming content on my iMac was extremely slow to load if it loaded/buffered at all. I had the same issue when I connected it to Airport Express via ethernet. (Airplay music seems to work better with the AE so I'm leaving that in series for now.)

     

    After reading this thread, I tried three things that in combination seem to have fixed the problem.

     

    1. Used iStumbler (free) to look at the surrounding networks and picked a channel that was in use (or used lightly).

    2. Updated the ATV firmware

    3. Modified the keychain access to "allow all applications to access this item" (the item being the network). Here's how I did #3:

     

    search “keychain access” in finder, click on it

     

    navigate to System-(Network Name)

     

    right-click - “get info”

     

    click “Access Control” tab

     

    click “Allow all applications to access this item”

     

    (you will need to enter your admin username/password along the way)

     

    It worked better specifically after I did #3. It takes about 30-45 sec to start streaming blu-ray rips that are on my iMac.

  • by Brian Retchless,

    Brian Retchless Brian Retchless Jan 15, 2014 1:03 AM in response to jprice126
    Level 1 (0 points)
    Jan 15, 2014 1:03 AM in response to jprice126

    I was having this issue recently and managed to solve it for me. Factory resetting the Apple TV (and a reboot of my router for good measure) brought me back to my original video speeds. Yes, it's annoying to have to re-login to all of your services, but for me it was completely worth it to have a functioning device back.

     

    Hope this helps!

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