Previous 1 2 Next 19 Replies Latest reply: Feb 6, 2016 12:17 AM by bluetortilla
Blackbrizz Level 1 (0 points)
i have a problem with that my iphone not wil show up in itunes but it begin to charge and i can take the pitures out of it. It do it on both my laptop and my desktop (windows 7 64bit) but on my parrents laptop with vista 32bit it work :s pretty wierd.
There dont come any error message with i plug in the iphone
I have tryed aother cable and reinstall itunes.
It is a iphone 4 16BG 4.1

iphone 4, iOS 4, windows 7 64bit
  • Thomas Bryant Level 6 (13,865 points)
    Try updating iTunes on the computer. Tom
  • Blackbrizz Level 1 (0 points)
    have i tried... not working
  • codyhellbringer Level 1 (0 points)
    see i am having the same problem but on my mac book with itunes 10.01 i have to reinstall tune every time i want to connect my iphone 4 to sync it theres no error its like itunes just isn't seeing it but iphoto and others see that its there
  • victoriaskye Level 1 (0 points)
    itunes doesn't recognize my iphone at all. i've tried different ports and itunes still won't open... any ideas? Oh and I have itunes 10.
  • Allan Sampson Level 10 (123,405 points)

    If no change after the first 6 steps, focus on #7.

    Some third-party software (such as security software, anti-virus software, and webcam drivers) may prevent iTunes from recognizing your iPhone. You may have to update your software, adjust software settings, or temporarily disable the software.
  • hthompson1 Level 1 (0 points)
    Try closing and reopening iTunes while the phone is hooked up. This usually works for me.
  • mmtt Level 1 (0 points)
    I have the same problem and had spent hours and hours in uninstalling/reinstalling itunes. Apple has a link on this problem which has a lot of detailed steps. I went through all the steps, still didn't work for me. To cut long story short, there were three things helped me finally after a very long frustrated day.

    1. Under control panel -> administrative tools/devices, my "Apple Mobile Service" is set to manual start. I have to change it to automatic. Then reboot the computer.
    2. uninstall/install itunes again.

    With #1, my iphones is showing up in iTunes about 50% of the time now. Another 50% time, I simply uninstall and install itunes, then it works.

    I really hope Apple can fix this problem!
  • Allan Sampson Level 10 (123,405 points)
    If no change after the first 6 steps, focus on #7.

    Some third-party software (such as security software, anti-virus software, and webcam drivers) may prevent iTunes from recognizing your iPhone. You may have to update your software, adjust software settings, or temporarily disable the software.

    This is a Windoze problem, not an Apple problem especially since this is not widespread.
  • runnerforever Level 1 (0 points)

    Ive been having the same problem! I havent been able to update my iphone for the past week, what is going on with apple/itunes?

  • ChantalH Level 1 (0 points)

    I haven't been able to update my iphone for two weeks, I allowed the itunes update and my iphone and ipod disappeared.I reinstalled itunes with my antivirus switched off and all antivirus services running in the background killed, I went through all the steps Apple give, got to the one about msconfig but that didn't reveal any conflicts, remembered to turn on the services again and crashed the computer, got it working again from a recovery disk, and still have no iphone in itunes, although the ipod has turned up again. In about another three weeks I will be very miserable indeed when I've 'read' all the audible books. I rang up the local Apple Support desk and they told me to reinstall Windows and all the programs. A fantastic solution, one that I am more than happy to pay for as you can imagine.

  • rkabear Level 1 (0 points)

    I have tried all of the things mentioned in this thread, up to today, April 10, 2012. We have 2 current iphones, 2 legacy 1st gen iphones, and 2 ipods (One 2nd gen nano and one 3rd gen 80 gb ipod), and they all synced until about 10 days ago (could have been longer that they were unable to sync, but we charge our phones in the car, on sound docks, etc, so we only sync when we need to update something.) We have 2 windows vista computers, which operate fine otherwise. Our devices will not show up in itunes, but also do not show up in windows under the drives, and will not show up in device manager.


    I have uninstalled ALL apple products and reinstalled them on BOTH computers. We have 12 (yes, 12) apple USB white cables, and 4 cables of other manufacturers (Belkin, etc...) and NONE of them work to have one of the any of these devices show up on either computer. We even tried rolling back itunes, but the library will not read unless you have at least 10.6 for windows on the computer - 10.5.3 comes back with an error message saying that it cannot read the library. We cannot uninstall the device in device manager, because none of the devices ever show up.


    Apple Mobile Services is already on automatic start.


    Here is the list of things from the links listed in notes from others above:



    All of these have been looked into or performed, when possible.


    The idea of wiping my entire computer to reinstall everything would require a me starting a lawsuit with Apple. This problem is VERY widespread, if you look over the web - I believe the reason that people aren't as furious in massive numbers is precisely the reason why we never thought anything about it until 2 days ago - people don't sync every day, because they have peripheral charging devices, and unless they are making a change, they don't need to sync daily, right? The fact that it happened after the very last update for itunes is terribly suspicious - we always brace for something to go wrong when the new itunes update comes out - we just weren't prepared to be "cut off" with the last one. This is happening in a widespread way for people on both Mac and Windows platforms - see the issue with the idea of it being a problem with restarting devices, reloading individual software, etc? This is a MULTI-PLATFORM issue, and stems from 10.6.1 itunes update from March 28, 2012 for Windows and the Mac counterpart, or from the previous update 10.6 on March 7, although I am pretty sure we synced after the March 7th update at least once with both of our current iphones.


    This needs priority from Apple, or people are going to "stop drinking the kool-aid" that they are offering, if they can't be trusted not to use the entire Apple community as unknown beta testers for new versions of itunes, disabling ALL Apple products on ALL platforms. I would think Apple would have made some kind of public announcement about the issue considering both Mac and Windows users can't see their ipods, iphones, and ipads now. Nothing - Steve Jobs wouldn't have left this issue unresolved at the possible cost of people jumping ship.


    I believe it is a new day, and I will take my unsynced phone and move my service to a non-Apple phone. I have been contemplating this for a while, but this update makes changes to our computers making our devices totally useless for future changes, including changing music, syncing contacts, iOS updates, so why are we staying with Apple? Samsung has over 20 versions of their Galaxy products on T-Mobile, Sprint, Verizon, and AT&T. I think we shall take them up on the idea of not "staying with the herd" this time. Apple - you have 24 hours to acknowledge that there is a HUGE problem here, and I will give you 3 days to fix it for both Mac and Windows platforms. If you can't, you don't deserve our business.

  • flinkrch Level 1 (0 points)

    I agree with you. It sickens me to search for all the trouble itunes and iphone make me go through. I am tired of all the useless updates which instead of solving, they create more and more problems. Don't worry, I won' stay with iPhone to see if you changed anything, the minute my plan finishes I will be switching to Android.

    It's a shame that having such a good hardware product, your software throughs it all away to the garbage!

    You're not alone, I myself have been struggling with many many details that I will not go through here. It's time consuming and it just should not be!

  • deanLeh Level 1 (0 points)

    So I have been having the same problem as everyone above. I have tried all of the suggestions and spent a lot of time reinstalling and resetting stuff. The final solution that worked for an I POD that was not showing on ITunes was this..

    In windows go to the RUN command in Windows. In windows 7 hit the windows icon bottom left. Where it says "search program and files" type : MSCONFIG hit enter. Click on WINDOW SERVICES and hit ENABLE ALL SERVICES. Then go to STARTUP an click on ENABLE ALL.  Then click on APPLY. It will prompt you to restart your PC. Do so, then open ITunes with device attached. I tunes should now show your device.


    Hope this works for you too!

  • albertofromnewhall Level 1 (65 points)

    i have the same issue with my iphone, it charges and everything but doesnt show up on itunes and i kept getting this message.

    but what i did i connected my brothers iphone and it didnt connect either so i just left it and some message poped up saying it was updating some USB drive or something like that i dont know exactly what it said but then after i disconnected my brothers iphone and reconnected it and it showed up on itunes fine, you should try it and see if it works for you.

    below is the error message i got before i plugged in my brothers iphone.



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