Previous 1 2 Next 18 Replies Latest reply: Dec 1, 2012 7:37 PM by frozenlust
Trish44 Level 1 Level 1 (0 points)
When I try to redeem music on iTunes Store, or access my account, etc. I receive "We could not complete your iTunes Store request. An unknown error occurred (-1202).

I have read many similar posts and tried many fixes (checked time/date on my computer, made sure LAN proxy settings is unchecked, turned off my Norton firewall, tried to access iTunes Store in safe mode, etc.). None of these worked. Please help as we would like to purchase music from the iTunes store and have done so successfully in the past on this computer.

Dell, Windows Vista
  • alexrchap Level 1 Level 1 (10 points)
    I get the same error when trying to register for Ping, or downloading iPhone3G app updates. I am now using iTunes 10.0.1, which I just installed.

    I have never previously received this error, however, I just fixed error 9808 yesterday, which required a change to 'Settings|Control Panel|Internet Options|Advanced' to uncheck 'Check for publisher's certificate revocation' thanks to advice I read elsewhere. I don't know if they were related, but fixing the 9808 error simply exposed the 1202 error.

    I am surprised Apple haven't acknowledged this problem or posted a solution - this error has been recently reported in many places, including multiple times on these support discussions!
  • Trish44 Level 1 Level 1 (0 points)
    I already installed iTunes 10.0.1 but I still receive the 1202 error message. Anyone have any help ideas?
  • The Inglorious Flutist Level 1 Level 1 (0 points)
    Same exact problem here!!!! =/
  • Barney12 Level 1 Level 1 (0 points)
    I am having the same issue. I had it prior to installing the upgrade and still have it. I cannot redeem or access my account. This has been an issue for over a month. How does this issue get escalated?

    Message was edited by: Barney12
  • thefish73 Level 1 Level 1 (0 points)
    I am having the same problem, but no one seems to be willing to help!!!
  • big.dave Level 1 Level 1 (0 points)
    I am having the same problem... I just wonder if it has anything to do with N360?
  • Wolfie13642 Level 1 Level 1 (0 points)
    I just got this error when I tried to redeem my itunes gift card. I read on another discussion that you should try to right click on the "redeem" link, copy, and then paste into a new browser window, accept the security prompt. It worked like a charm! I got right in, no error, redeemed my card and happily went shopping. I don't pretend to know what causes this error, but this simple work around did the trick. I would be interested to know if it works for others too. Good Luck!
  • btl1976 Level 1 Level 1 (0 points)
    thank you! I've been getting this error message for a few months. Thanks for the hint on right-clicking the Redeem link to copy the link. Pasting the link in a browser is a great work-around to this issue!
  • Lan_Man Level 1 Level 1 (0 points)
    This problem is related to having your computer, Apple device, etc
    (from your current physical location) being unable to resolve/connect to
    the following site/domain names and their related IP address(s).

    The following table is presented to help explain/clarify this issue:

    Site/Domain name | IP Address | | | | | |

    If ANY of these sites/IP address are unresolvable (via PING for example)
    then the ability/usability of Apple's iTunes (and the Store) will suffer.

    To have yourself verify that (if) you can connect to these sites, you'll
    need to open up a MSDOS/Command prompt window
    and then type "ping" (without the quotes) and one of the (above) listed sites.

    For example you would type the following at your command prompt:
    ping (then press the return/enter key)
    which (should) give you results like this:
    pinging with 32 bytes of data:

    Note: Anyt response other than "reply" (like Request timed out)
    indicates a problem resolving the site's name to an IP address
    and (generally) has NOTHING to do with your (normally functioning) computer
    as this is dependent on the ISP (Internet Service Provider) that you are
    using to connect to the Internet (like Sprint, Insightbb, etc) with.

    The 'key' here is that it's the ISP's responsibility to (properly) resolve
    the site's name to (one or more of) Apple's sites.

    If (however) Apple (itself) is (currently) experiencing a DDOS attack
    (Distributed Denial Of Service) upon one (or more) of it's sites, then THAT
    would explain a possible cause of the problem.

    However I stress THAT is NOT the problem since I can connect from my Insightbb
    (ISP provider) at home but (currently) can not connect at work via their ISP.

    This is (also) WHY the "tag" of the FQDNSN (Fully-Qualified DNS Name)
    is listed as since that is the ISP/Router resolving the DNS name!

    I hope that this has helped shed some light as to WHo's problem this REALLY is,
    and will help to stop the Apple-User 'finger-pointing' game in it's tracks!

    Your's The Lan_Man!
    William Cull
    Technology Specialist
    University of Louisville
  • R8tedR Level 1 Level 1 (0 points)
    Does that also explain why someone would be able to bypass the error by right clicking and pasting in a browser? If it were a DNS resolution issue, wouldn't the issue exist within iTunes and the internet browser?
  • pneuhaus Level 1 Level 1 (0 points)

    On XP, I fixed the problem by downloading the latest "Root Certificates" from


    Find the page by Googling "Update for Root Certificates 2011".

  • wilasinee Level 1 Level 1 (0 points)

    i've tried to fix in every solution posted on internet with unseccessful .   what should i do?

  • CarlisleMLH Level 1 Level 1 (0 points)

    when I try the right-click on redeem link nothing happens.  I can't get the anything to show that I could copy and paste.  NOTHING HAPPENS.

  • CarlisleMLH Level 1 Level 1 (0 points)

    does this work for Vista?  (downloading root certificates)  Do you have a link? 

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