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27" Cinema Display Sound Issues

My apologies for posting about an issue that has already been covered but I think it is important to highlight what seems to be a pervasive issue with this otherwise awesome display.

Like others, mine worked b-e-a-utifully out of the box. A few days into it however, the sound stopped. I have tried the "unplugging for 15 seconds" trick and it is a temporary fix. I also tried, at the suggestion of Apple Supports, restarting the computer and holding down the command, option, "r" and "p" keys simultaneously until you hear two beeps. That is also a temporary fix.

I want to echo the advise to call Apple Support every time this happens to ensure this issue gets the attention it deserves.

Apart from this very annoying issue, this is one sweet display. I watched Avatar on it the first night just to test it out. I only intended to watch a few minutes but ended up watching the whole thing. Terrific! Of course that was when the sound worked.

Mac Pro Intel, Mac OS X (10.6.4)

Posted on Oct 11, 2010 12:10 PM

Reply
386 replies

Dec 14, 2010 9:42 PM in response to 1.2 Kube

This issue, after it was not fixed within a month of two, it was def. a big issue. The MacBook Airs that have the black screen or bad screen flickering issues were fixed with two patches within a month. (10.6.5 and the firmware 2.0 update) this issue has no acknowledgement or anything since thie release. I've had the issue since the very beginning. I hope they can fix it with a firmware update. Looks like this will be an after new years fix. I hope I'm wrong.

Dec 15, 2010 6:36 AM in response to Serpento

Hi all. I called Apple again this morning. Sound issue continues.. this morning no sound after waking from sleep... I was told to do 1 of 2 things... have it repaired at my local Apple place.. or send it back. I have had this monitor less than a week. It is going back... when the replacement arrives AND if the issue is the same I am going to get my money back. I am disappointed to say the least.

Dec 16, 2010 3:33 AM in response to Serpento

I restarted and it ran.
Haven’t restarted in a week.

I have a Mac Pro 2008 10.6.5.
I also just installed a 5870 video card.

When I run the update (LED Cinema Display Firmware Update 1.0) it says my computer doesn’t need this update.

Anyone else with this?

Thanks ... Ken

Message was edited by: sgginc

Message was edited by: sgginc

Dec 16, 2010 6:46 AM in response to sgginc

Sadly, I installed the update, unplugged monitor and shutdown mac and reconnected. Audio was fine for about an hour, but started distortion effects again. The only difference was now it must reset itself and becomes clear again after a couple minutes..
Love the monitor, but this is getting ridiculous. I think Jobs should check into the team/department responsible for this ever growing blunder.

27" Cinema Display Sound Issues

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