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Apple TV not showing on my Itunes?

84212 Views 60 Replies Latest reply: Mar 28, 2014 9:19 PM by gopifromca RSS
  • charlottefromstillwater Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 1, 2012 6:45 PM (in response to Tuxs1)

    I just bought apple TV om Dec 2011 and was having the same problem as of right now.   In reading the forums, a simple step worked for me for both my computers (PC and Mac).  Go into Itunes PREFERENCES then select DEVICES.   Check the box that says ALLOW AUDIO CONTROL FROM REMOTE SPEAKERS.  I did that and both libraries were instantly on my ATV.  No need to reboot.  And trust me, I am no computer wizard. 

  • Delme Greening Calculating status...
    Currently Being Moderated
    Jan 2, 2012 11:45 AM (in response to Tuxs1)

    Back again!

     

    I've now also realised that Intego VirusBarrier X6 Firewall (even though it was set to allow everything) was blocking ATV1.

     

    I've just removed Intego and my ATV1 now shows up if I use WiFi and/or wired network.

     

    Can anyone else confirm if they also use Intego VirusBarrier (I use X6 version)? If so, can you try removing (remember to deauthorise before uninstall) even if it is set to No Restrictions and post the results?

     

    Thanks,

  • Chris 123 Calculating status...
    Currently Being Moderated
    Jan 4, 2012 5:07 AM (in response to Tuxs1)

    Apple TV 1st Generation

    iTunes 10.5.2

     

    Had the same issue of ATV not appearing in iTunes.

    I was able to solve by enabling Home Sharing on ATV.

    - Go into Apple TV menu

    - General/Computers

    - Enable Home Sharing

    (at this point ATV appeared in iTunes)

    - Enter code that appears in ATV into ATV listed in the device section of iTunes

     

    Then I was able to sync no problem.

  • peaktrailrunner Calculating status...
    Currently Being Moderated
    Jan 6, 2012 11:40 AM (in response to Tuxs1)

    I'm having the exact same issue!!!  This just started since I updated my iTunes on Dec 23.  I've been troubelshooting this for a couple of weeks.

     

    Everything is ok on my side, the only thing left is the @#$%%^&%$^%#$! iTunes!!! 

  • Clarkie_b Calculating status...
    Currently Being Moderated
    Jan 7, 2012 9:31 AM (in response to peaktrailrunner)

    Did you solve your issue? I've been having the exact same issues with ATV1 not working with iTunes 10.5.2 (updated Dec23)

  • Che! Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jan 16, 2012 1:05 PM (in response to Clarkie_b)

    I've had this problem a couple times over the past 2 years. Very frustrating issue when the devices just worked perfectly fine the day before. Anyway the solution is to re-pair the AppleTV with the computer again:

     

    How to connect to a paired computer

    1. On the Apple TV, open the Settings > Computers.
    2. Highlight Add iTunes Library and click ok to continue.
    3. The Apple TV (1st generation) generates a unique passcode. Make a note of the passcode.
    4. Go to your computer and open iTunes on the paired computer.
    5. Select Apple TV in the Devices list and enter the passcode.
    6. Then name your Apple TV, if not already named, to complete the connection to your paired computer.

    More details look at:

    http://support.apple.com/kb/HT1143

  • watchfull Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 18, 2012 9:33 PM (in response to Che!)

    Had same problem for a week....tried everything.....can't even find Apple TV on my MAC, to open up "Setting"...????

    Where did it go ???

    Thanks for your help.

    W.

  • Tycoon24 Calculating status...
    Currently Being Moderated
    Jan 20, 2012 8:30 AM (in response to Delme Greening)

    There are a number of reasons why this may occur, but fixes for most cases can be seen in the guide at the link below.

     

    http://support.apple.com/kb/TS1453

     

    If you use Intego VirusBarrier X6, your connection to Apple TV may be blocked (usually because VB previously detected a "flood" attack involving ATV). This means Apple TV will not appear under Devices in iTunes. (Historically, Intego software has been very unobtrusive, so this is unusual.) The solution is to update VirusBarrier X6 to the latest version, then click on the Antivandal Tab, then the 'Trusted Addresses' tab. Finally, click on 'Trust Apple TV' checkbox near the bottom of the application window. You may need to restart iTunes.

     

    Unfortunately, at this time, this solution may also fail. In that case, follow these steps to manually "trust" Apple TV:

     

    First, revert VirusBarrier X6 to it's default settings:

     

    -Select 'VirusBarrier X6' in the top-left menu bar of your screen.   

    -Choose Preferences from the drop down menu 

    -Click the Advanced icon in the new window that appears. 

    -Now click 'Revert to Default' and enter your admin user password.  

     

    Now, follow these steps to allow access to the Apple TV:

     

    To locate your Apple TV's IP address: 

    -Go to the Settings menu on Apple TV 

    -Select General 

    -Select Network

     

    Now, make note of your Apple TV's IP address.

     

    Now, open your VirusBarrier X6 software: 

    -Select the AntiVandal icon 

    -Click on the 'Trusted Addresses' tab 

    -Click the small '+' sign in the lower left corner of the application window 

    (you may need to click the small padlock icon to allow changes) 

    -Enter the IP address from your Apple TV 

    -Click 'Okay'

     

    Test to see if you're able to connect to your Apple TV.

  • watchfull Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 21, 2012 5:32 PM (in response to Tycoon24)

    Thanks for your response.

    I don't have VirusBarrier...never load it ....I tried eveything else with no results.  A technician at Apple said to manually connect the ATV ,via a cord, to my Mac, then I will be able to go into setting. I tried that too,  nothing happened...!!??

    W.

  • watchfull Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 22, 2012 9:44 AM (in response to watchfull)

    I forgot that I download Lion to replace Leopard !! Could that have something to do with the fact that ATV disappeared from iTunes...???

    W.

  • Che! Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jan 22, 2012 11:19 AM (in response to watchfull)

    You guys are doing the wrong thing. You cannot get your AppleTV to reconnect from your computer. You must initiate the request from the AppleTV, with the AppleTV connected to your TV. Therefore put away your computer and bring out your AppleTV Remote!

     

    On your AppleTV (Connected to the TV)

    1. On the Apple TV, using the AppleTV remote, select Settings menu and then Computers.
    2. Highlight Add iTunes Library and click ok to continue.
    3. The Apple TV (1st generation) generates a unique passcode. Make a note of the passcode.

    From your Computer:

    1. Go to your computer and open iTunes on the paired computer.
    2. Select Apple TV in the Devices list and enter the passcode.
    3. Then name your Apple TV, if not already named, to complete the connection to your paired computer.

    You will have to resync your collection, but that is a smaller price to pay to get it reconnected to your computer.

     

    More details look at:

    http://support.apple.com/kb/HT1143

  • Che! Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jan 22, 2012 1:39 PM (in response to Che!)

    I forgot to merntion, if the AppleTV is showing that it is connected with the computer, you will need to disconnect it from the computer. This wil aso require your enire library to be resync'd...

     

    You should turn off syncing by using your Apple Remote to adjust the following:

    On your AppleTV (Connected to the TV):

    1. From Apple TV’s main menu, select Sources.
    2. Select the link for your computer and select Disconnect.

    Then reconnect to the computer:

     

    You must initiate the request from the AppleTV, with the AppleTV connected to your TV. Therefore put away your computer and bring out your AppleTV Remote!

     

    On your AppleTV (Connected to the TV)

    1. On the Apple TV, using the AppleTV remote, select Settings menu and thenComputers.
    2. Highlight Add iTunes Library and click ok to continue.
    3. The Apple TV (1st generation) generates a unique passcode. Make a note of the passcode.

    From your Computer:

    1. Go to your computer and open iTunes on the paired computer.
    2. Select Apple TV in the Devices list and enter the passcode.
    3. Then name your Apple TV, if not already named, to complete the connection to your paired computer.

    You will have to resync your collection, but that is a smaller price to pay to get it reconnected to your computer.

     

    More details look at:

    http://support.apple.com/kb/HT1143

     

    http://support.apple.com/kb/TA38571

  • watchfull Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 22, 2012 5:57 PM (in response to Che!)

    I managed to open the ATV menu on the TV, but - it does not responnds to the remote to go to setting...!!! so I can't go to setting (didn't even see "Sources") 

    W.

  • Che! Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jan 22, 2012 9:21 PM (in response to watchfull)

    watchfull wrote:

     

    I managed to open the ATV menu on the TV, but - it does not responnds to the remote to go to setting...!!! so I can't go to setting (didn't even see "Sources") 

    W.

     

    Sorry to hear that. Try to relpace the battery for the remote. Otherwise, you will need to use your Apple Remote, or if you have an iPodTouch, iPhone or iPad, then download the AppleRemote App and use its "Control" option to navigate the AppleTV menu on your TV.

  • watchfull Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 23, 2012 7:54 AM (in response to Che!)

    Thank you, Great idea !!!  Can I do that on the MacBook too...???

     

    W.

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