Bluetooth won't connect my Apple wireless Keyboard, Mouse, or Trackpad

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Level 3

524 points

Bluetooth won't connect my Apple wireless Keyboard, Mouse, or Trackpad

Just as the title says...

I have a 13" MBP Mid 2009.

On OSX I can connect my Apple Bluetooth Wireless Keyboard (3 battery slim model,) Mighty Mouse, or Magic Trackpad.

Windows 7 detects these devices in the "add device" screen but never gets any further then that when trying to connect with them.

I have installed the bootcamp drivers, and also did the update for them as well.

These devices connect fine in OS X, so why not in windows?

Any ideas?

Thanks,

Scott

13" MacBook Pro/4GB RAM/500GB SSD/HD -500MHz iBook G3/640 RAM/160 HD/WiFi, Other OS, OS X 10.6 Snow Leopard on the MacBook Pro, and OS X 10.4.11 Tiger on the iBook

Posted on Oct 11, 2010 2:17 PM

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Answer 1

Fortuny

Level 7

21,455 points

Oct 11, 2010 8:31 PM in response to sdschramm

Hi Scott,

have you tried this http://support.apple.com/kb/TS3092 yet ?

Regards

Stefan

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Answer 2

sdschramm Author

Level 3

524 points

Oct 12, 2010 3:18 PM in response to Fortuny

They are paired in OS X. But that is completely different then in Windows. And windows won't accept the pair.

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Answer 3

Oct 15, 2010 3:50 AM in response to sdschramm

I have the same problem. I go to Control Panel and select Add Device. I push the Power button on Magic Trackpad and it appears in the list. When I select Next, nothing happens. It keeps saying Connecting but it nevert gets any further than that. I installed Magic Trackpad drivers from Apple for Windows 7 (32-bit). For some reason the Wireless Keyboard works just fine.

What am I doing wrong here?

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Answer 4

Oct 15, 2010 7:28 AM in response to sdschramm

on another thread, a gentleman suggested to attach a USB keyboard and mouse and then reboot into os x. rename your Bluetooth devices in Bluetooth preferences then delete them. reboot into windows and then try to pair the newly renamed devices. this worked for me. I then rebooted into os x and paired them on that side and everything seemed fine. Unplug USB devices and enjoy the goodness of Bluetooth. Not sure I fully understand why this workaround works, but it did for me right away. wish I had found the answer sooner.

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Answer 5

Oct 16, 2010 4:18 AM in response to Albert Ocampo

Wow, what an adventure. So, Albert's suggestion worked. After I made my Magic Trackpad work in Windows 7, I went back to Snow Leopard to find it's not working. I immediately began looking for solutions and found out that you need to pull the batteries out. So I did that, restarted my iMac, put the batteries back in and Bluetooth quickly discovered it.

It turns out there's a whole procedure to follow if you want it to work both in Windows and Snow Leopard. Glad I'm finished with all this hustle.

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Answer 6

sdschramm Author

Level 3

524 points

Oct 19, 2010 1:11 PM in response to Community User

Still does not work.

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Answer 7

sdschramm Author

Level 3

524 points

Dec 26, 2010 4:54 PM in response to sdschramm

Anyone?

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Answer 8

sdschramm Author

Level 3

524 points

Feb 20, 2011 11:06 PM in response to sdschramm

any updates?

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Answer 9

Feb 26, 2011 10:22 AM in response to sdschramm

I'm having a similar problem trying to pair my iphone over bluetooth in windows xp. I'm getting an unknown error as well.

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Answer 10

sdschramm Author

Level 3

524 points

Apr 10, 2011 10:08 AM in response to Matthew Johnson3

SOLUTION:

Put the devices in "Manual paring mode"
1. Turn device off.
2. Push and hold in power button until the LED starts flashing on and off.
3. Try the paring procedure.
4. It should work.

I went to the apple store and this is what they did. They got the trackpad paired no problem, but the keyboard would refuse to make connection. At first they blamed windows and didn't want to replace the keyboard because it worked fine under OSX. However I made them try one of their keyboards and it paired fine. So they ended up swapping out my keyboard for one of the newer ones and now it pairs with both windows and OSX with no problem!

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Answer 11

Nov 4, 2011 6:03 PM in response to sdschramm

Here is what I did. When it detected the bluetooth keyboard before I hit next, I right clicked on the keyboard and went to properties. Under services I checked the box to download the bluetooth HID driver (by default it was unchecked). It worked like a charm after that!

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Answer 12

Nov 22, 2013 7:45 PM in response to bigjimson

bigjimson, I was just gonna post the same solution but I hadn't scrolled to the bottom of the page while I was figuring it out. Doesn't make sense why it wouldn't be enabled by default. Just to clarify to everyone, you right click on the keyboard in the window where you are attempting to connect it, instead of clicking connect, right click the keyboard and you should see what bigjimson posted but right in the first tab (there's only two I believe) - check the box and it'll install the keyboard by itself, no further steps necesary.

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Answer 13

Dec 9, 2013 9:26 AM in response to bigjimson

FWIW, bigjmson's solution did the trick for me as well. Once the drivers were installed, the keyboard was paired with my laptop (running Windows 7) and I didn't have to enter the pairing code etc.

Thanks for posting that, bigjimson!

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Answer 14

Jan 24, 2014 9:47 AM in response to Albert Ocampo

Albert Ocampos soultion worked for me! I have been struggling with this for quite some time. I also had to install the correct Bootcamp version for my Mid 2007 iMac.Once I went through that, my devices still wouldn't connect. That is, until a tried your solution. Thanks a million, Albert!

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Answer 15

Jan 31, 2015 10:48 AM in response to Albert Ocampo

This help - thank you!

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