9 Replies Latest reply: Oct 12, 2010 4:49 PM by Kwopau
davewhit Level 1 Level 1 (10 points)
Hi guys if i reset my Iphone 4 back to factory settings do i loose all my apps tunes and photos and ringtones and stuff as i cannot stand this new OS4.1 as my wifi is awful

cheer dave

Iphone 4, iOS 4
  • Lawrence Finch Level 7 Level 7 (30,330 points)
    If you reset it to factory settings it will still be on 4.1 AND you will lose everything on the phone. Instead search the forums for solutions to WiFi problems. The problems are not the result of 4.1; they are a side effect of the update process. WiFi problems have occurred sporadically in every version of the OS.
  • davewhit Level 1 Level 1 (10 points)
    Cheers for that i have searched on here and loads are people are saying since the upgraded to 4.1 there wifi problems have started any advise anyone on how to solve it

    cheers again dave
  • Lawrence Finch Level 7 Level 7 (30,330 points)
    Yes, a few people out of 100 million have a problem with WiFi. Sometimes associated with an update, sometimes at random. But most don't; based on the number of posts the actual number with a problem is somewhere between 1 in a million and 1 in 100,000.

    There are several possibilities, most are related to corrupted data in the OS. Things to try:

    -Forget the network and try to reconnect

    -Settings/General/Reset, Reset Network Settings

    -Restore the phone

    -Restore the phone again, but this time set up as a new phone

    -Settings/General/Reset, Erase all content and settings, then restore as new again.

    If NONE of these fix it take it to an Apple store for replacement; you probably have a bad WiFi chip. Make an appointment first.
  • Igor_G5 Level 2 Level 2 (300 points)
    Make sure your router firmware is up to date too.

    As was pointed out previously, a lot of us are on 4.1 and have no WiFi problems. So it's not the OS. Most likely a configuration problem or some kind of incompatibility.
  • davewhit Level 1 Level 1 (10 points)
    Hi mate restore what the network or the whole phone and if i do that will i loose everything

    cheers
  • Kwopau Level 4 Level 4 (1,725 points)
    if you make a back up you won't have to worry about losing what was in it.

    To back up, connect your iphone to itunes, and on the left side, your iphone will appear, right click on it and it will back up everything that is in your iphone. After you restore, you have 2 options.

    1. restore as new,
    you will have to manually put what you had back in there, even contacts, you will lose the previous sms that you had saved. you will also have to put music/video/apps back in there manually.

    2. Restore from back up
    everything that you backed up before restoring will go back to your iphone.

    check if there is any firmware update on your wireless router. by doing so you can look up on the manual of your wireless router, generally it should be 1 nine 2 dot 1 six 8 dot zero dot 1. (something like that) it should also be listed in your wireless router on the tag? it should take you to the set up page of your wire less router.

    Also you should go to settings on your iphone > General > Reset > Reset network. Maybe this should help also.
  • Lawrence Finch Level 7 Level 7 (30,330 points)
    Reset Network Settings will only lose your WiFi passwords.

    If you sync regularly with iTunes you won't lose anything with a Restore.

    Restore as New will wipe the phone, but you can then copy everything back from iTunes.

    If you don't sync regularly with iTunes you are in peril of losing everything on the phone whether you restore or not. It's basic backup.
  • davewhit Level 1 Level 1 (10 points)
    Yes firmware is right up to date i am using a wnr2000 netgear router and all my other wifi equipment like laptops are working great just the phone, seems to work if i stand right next to the router but move a few yards and off it goes then asks for password again logs in and then runs really slow and so on, i did a wifi test on my iphone and i wasnt even hitting 1mb

    cheers again
  • Kwopau Level 4 Level 4 (1,725 points)
    okay, if the restore did not help, you might have a faulty wi-fi, which may need servicing.