Why iTunes 10 crashes when accessing the iTunes Store?

I am having the same problem. I just upgraded to iTunes 10 and now when I access the iTunes Store and try to download anything it immediately crashes.

Any ideas?

I am getting the exact same thing? What do we do?

I had the same problem.
Curiously, renaming "iTunes" to "iTunes 10.0.1" in the application folder, the problem seems solved.

Did you ever figure this out? ITunes began crashing on me this week when I try to access the main page for the iTunes store.

Does it only happen when accessing oly the iTunes store? Or does it occur when you are opening iTunes?

Try completely removing iTunes (even if you already have) and see if that works.

For me it only happens when trying to load the main iTunes Store pages (home, music, movies, etc.) ITunes works fine otherwise. I can't reinstall iTunes unless I can persuade IT to do it.

Same here.. I can access my account page and my previous purchase page, all local itunes function perfectly - I have installed 10.1.1 - which I figured was the fix - I have cleaned-up fonts, tried opening itunes store from another profile, I have repaired permissions, run disk warrior, treid renaming itunes as suggested here, you name it...

Could there be a problem with the itunes store at their server level?

And if so, it would be fabulous to be advised of such so that we can all stop chasing our tail, potentially creating more harm than good to our machines.
In sequence.
Repaired permissions - Crash
Validated fonts and removed duplicates and questionable ".ttf" true type fonts - Crash
Rebooted and my directory was corrupted and had to use disk warrior to rebuild
Removed some plist files - repaired permissions - dwnloaded and installed 10.1.1 - Crash
Tried renaming as ITUNES 10.1.1 - Crash
Tried from guest profile - Crash
Tried coming at it from Ping, etc.. CRASH

I'm done - unless one of you big brains out there find a fix.

I have the same problem recently.

I emailed them, and a tech/support person emailed me back and told me it was a potential third party app causing it.

She said if you have any: web accelerators, firewall, or other stuff running it would cause it, but I tried to disable and unistall programs and still the same problem.

Also I tried to uninstall and start fresh and same deal.

I keep getting a bad kernel error when it crashes, check out here:


Exception Type: EXC BADACCESS (SIGBUS)
Exception Codes: KERN PROTECTIONFAILURE at 0x0000000000000096
Crashed Thread: 0 Dispatch queue: com.apple.main-thread


And I have no idea how to fix? Can anyone help?

Wes

I've been having this problem on a brand new computer so I didn't have a chance to add any third party apps.

I am also having problems, iTunes Crashes when accessing the store main page, the progress bar gets just over half way and then iTunes quits with the following error message:

Process: iTunes [1746]
Path: /Applications/iTunes.app/Contents/MacOS/iTunes
Identifier: com.apple.iTunes
Version: 10.1.1 (10.1.1)
Build Info: iTunes-10110401~6
Code Type: X86 (Native)
Parent Process: launchd [238]

Date/Time: 2010-12-29 21:54:40.419 +0000
OS Version: Mac OS X 10.6.5 (10H574)
Report Version: 6

Interval Since Last Report: 116792 sec
Crashes Since Last Report: 54
Per-App Interval Since Last Report: 78440 sec
Per-App Crashes Since Last Report: 37
Anonymous UUID: C9B03BD6-A8D9-4540-8A38-477B48C3D56C

Exception Type: EXC BADACCESS (SIGSEGV)
Exception Codes: KERN INVALIDADDRESS at 0x0000000035f64150
Crashed Thread: 0 Dispatch queue: com.apple.main-thread
(Other parts of error report have removed due to its length)

As others have said, reinstalling doesn't work, repairing permissions doesn't work, loading a new iTunes library doesn't work, running iTunes on a different user account doesn't work.

I am not sure what else I can do. I have contacted iTunes support and have included a link to this thread, I will let you know if they are able to offer any help.

Message was edited by: Dinger

null

Ive sorted the problem after a long and annoying look into itunes. non of the solutions on forums helped. but this is what worked for me, turn of home sharing and itunes doesnt crash anymore. looks like a bug on there part yet again. Going to use rest off my money on my itunes account then go back to creative zen and amazon to download music

I have the same issue. I tried turning off home sharing and it still crashes. Really annoying.

Yeah, I don't think I ever had home sharing turned on and iTunes still crashes.

I am running iTunes 10.1.2 on Mac OS 10.6.6

All my home sharing is turned off as is Genius (which was causing crashes on startup). I don't share my library. In fact I'm pretty sure I've turned off as much as I can.

If I access the iTunes store, iTunes crashes.
If I run Genius, iTunes crashes
Sometimes if I plug in my iPhone, iTunes crashes (I think it's going out to the network to find updates)

If I download a podcast or subscribe to a new podcast iTunes works OK.
If I turn off my network iTunes runs fine.

It seems that whenever iTunes talks to Apple's servers it crashes.

Here's what was posted to /var/log/system.log when iTunes crashed trying to access the iTunes store:
************************
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199]: catch mach_exception_raise_stateidentity(): PID: 1656 thread: 0x10c67 type: 0xa code: 0x76044 codeCnt: 0x2 flavor: 0x76054 old_state: 0x7605c old_stateCnt: 0x2c new_state: 0x7702c new_stateCnt: 0x77028
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199] (com.apple.ReportCrash.Self[1656]): Job appears to have crashed: Trace/BPT trap
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199]: catch mach_exception_raise_stateidentity(): PID: 1655 thread: 0xbfa7 type: 0xa code: 0xbfffe49c codeCnt: 0x2 flavor: 0xbfffe4ac old_state: 0xbfffe4b4 old_stateCnt: 0x2c new_state: 0xbfffe9bc new_stateCnt: 0xbfffe9b8
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199] (com.apple.ReportCrash[1655]): Job appears to have crashed: Trace/BPT trap
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199]: catch mach_exception_raise_stateidentity(): PID: 1598 thread: 0xbfab type: 0xa code: 0xbfffe49c codeCnt: 0x2 flavor: 0xbfffe4ac old_state: 0xbfffe4b4 old_stateCnt: 0x2c new_state: 0xbfffe9bc new_stateCnt: 0xbfffe9b8
Feb 7 14:04:14 pilot com.apple.launchd.peruser.504[199] ([0x0-0x134134].com.apple.iTunes[1598]): Job appears to have crashed: Segmentation fault
************************

Hopefully someone from Apple reads this forum and can let me know of a fix.

Mark

still no answer from apple ...

but we cannot buy anything on iTunes Store with this crash so I don't understand why they don't answer ... maybe they don't want to sell anything else since now ...