7 Replies Latest reply: Oct 15, 2010 3:13 PM by actionmarker
zmoe Level 1 Level 1
Every time I try to update my iphone my connection times out. Yet there is no "lapse" in my actual internet connection help.......I haven't update since I first purchased it 8 months ago

dell, Windows XP, service pk 3
  • Tamara Level 6 Level 6
    It's Windows. You need to disable firewalls/av/malware/antiphishing software.
  • zmoe Level 1 Level 1
    I went into services and stopped the firewall and anti-virus......still have the same problem--any other ideas
  • Tamara Level 6 Level 6
    Maybe someone else will have suggestions. I haven't used Windows in a few years.
  • TITNTUFF Level 1 Level 1
    Try connecting your computer directly into your modem, instead of thru a router. Some routers stop downloading large files and don't restart the download.
    Check your power settings and make sure computer is always on, hard drives on, and usb root hubs are not allowed to conserve energy.
  • zmoe Level 1 Level 1
    do you know what the MTU size is for the 4.1 update?
  • harra57 Level 1 Level 1
    First update U iTune desktop app Itune 9+ at less
    When you conect your iPhone to computer you have to set up ethenet conection on your phone; it should be local host network when it syn with your iTune .desktop Win.
    Use wired conecting and syn.
    Check your PC internet conection (security)LAN set up
    Check windows security authorisation
    Try all first if still not work I show you other ways
  • actionmarker Level 4 Level 4
    Mac OS X
    Some people just can't get the download from Apple direct, not sure why, always say they have turned off firewalls, connected directly to modems etc,etc, but still unable to download.

    If you are still have problems, try here


    It needs to be saved in this location on your computer

    Mac: ~/Library/iTunes/iPhone Software Updates
    Windows XP: C:\Documents and Settingsusername\Application Data\Apple Computer\iTunes\iPhone Software Updates
    Windows Vista/7: C:\Usersusername\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates

    Once you save it there, start iTunes and it should find it. Then select Restore and it should proceed.

    Note: If there is any other file in this location remove it so only this new file is save there.

    Hope this helps