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User profile for user: Debs51
Debs51 Author
User level: Level 1
0 points

iTunes - Network Connection Time Out

I installed iTunes for the first time last week and it was working fine. I had some virus activity going on after the installation and after my antivirus software detected it, it seems to be gone. Then I had issues connecting to the internet with firefox and had to change my proxy setting. Since then, I have not been able to access the iTunes store. I am getting the following error message: iTunes could not connect to the iTunes store. The network connection timed out. Here are the results from the diagnostic test:

Adapter Name: {8A05B5F1-823D-4188-BEDA-2AA2063A0279}
Description: Intel(R) 82562V-2 10/100 Network Connection - Packet Scheduler Miniport

Default Gateway: 192.168.1.254
DHCP Enabled: Yes
DHCP Server: 192.168.1.254
Lease Obtained: Tue Oct 12 16:56:48 2010

Lease Expires: Wed Oct 13 16:56:48 2010

DNS Servers: 192.168.1.254

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: 127.0.0.1:50370
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Basic connection to the store failed.
The network connection timed out.
Last successful store access was 2010-10-08 22:01:38.

Dell Desktop, Windows XP

Posted on Oct 12, 2010 7:17 PM

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69 replies
User profile for user: abla1
abla1
User level: Level 1
0 points

Oct 14, 2010 4:26 AM in response to Debs51

I am getting the same thing. It was working fine on the 13th Oct. Downloaded podcasts, updated apps etc. This morning 14th it says connection timed out you are not connected to the internet. Which since I then went on the apple web site downloaded and repaired itunes with the latest version (which I had anyway) wasn't true. My iPad connects fine via my wifi and it syncs back ok. Switched on switched off. Configured Norton to make sure it allowed itunes. Same old same old. I too had some virus issues which Norton had caught and I am fully patched with the latest MS mega update.
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User profile for user: Leslie F
Leslie F
User level: Level 1
0 points

Oct 14, 2010 6:53 AM in response to Debs51

I am having the same problem!! I have tried all the possible fixes given on the website and have emailed Apple for help. They have not worked - I am still getting the message that my network connection has timed out. I wonder if it has to do with upgrading to Version 10 of Itunes?? It seems to have started after I downloaded the latest version.
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User profile for user: changochris1442
changochris1442
User level: Level 1
0 points

Oct 15, 2010 1:07 PM in response to Debs51

I just upgraded my wife's computer, and we are having the same problem. I've tried everything from adding iTunes to the allowed programs list on the windows firewall, to turning the firewall completely off. Nothing has worked. Currently I'm downloading iTunes 9, to see if it's just a bug with this program. I also have been running the diagnostic tests in iTunes, and sometimes my Secure Connection to iTunes Store passes, and sometimes it fails. No matter what however, I cannot download her two songs. I keep getting Error 3259.
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User profile for user: Wrightmt
Wrightmt
User level: Level 1
0 points

Oct 16, 2010 1:14 PM in response to Debs51

Me too! Having troubles via iTunes 10 on PC, and iPad, and son's iPod touch. Only started yesterday. Can't login to my iTunes account, any apps that I try to download just sit there waiting. Pleased it's not just me (sorry!) but this is getting frustrating. Tried bouncing my router, checked firewall etc. Also run diagnostics from iTunes/help on iTunes which confirms that there's a problem accessing the account -great! - but doesn't tell me any more!
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User profile for user: Katrina S.
Katrina S.
User level: Level 7
24,131 points

Oct 16, 2010 1:26 PM in response to Debs51

For everybody else, did you just take a Windows Update? I did, and windows firewall tried to block itunes. iTunes was already in its list of allowed programs. It should not have given me that pop-up.




If your Windows Firewall settings are not enabled to allow the pop-ups, the firewall would block it silently in the background.



Anyway. I took itunes out of the list and put it back in, power cycled my router and cable modem, and I can connect to the store again. Something is funky with one of the latest windows security updates.
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iTunes - Network Connection Time Out

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